USPS Exam 421 Window Clerk Practice 2022 – Questions With Complete Solutions

USPS Exam 421 Window Clerk Practice 2022 – Questions With Complete Solutions USPS Mission Ans - Provide, trusted, affordable, universal 24-Hour Clock Ans - Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. Delivery Methods Ans - Planes, trucks, cars, boats, bicycles, snow mobiles, mules. APC Ans - Automated Postal Centers Automated Postal Centers Ans - Self-serve kiosks, commercial retail outlets, banks, ATMs. Mail Arrival Profile Ans - Determines operational startup & staffing. CET Ans - Critical Entry Time Clearance Time Ans - Mail is cleared for dispatch. 18:00 Ans - Carriers in from street. 20:00 Ans - 80% of collection mail should be cancelled at the P&DC. 23:00 Ans - Out of primary processing. 24:00 Ans - Secondary Operations Complete 04:00-09:00 Ans - Distribute to DDC/DDU 07:00 Ans - 100% of DPS 2nd pass complete. Core Responsibility Ans - Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy. PolicyNet Ans - Online resource to find handbooks, manuals, publications. Directives Ans - Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service. DMM Ans - Domestic Mail Manual Domestic Mail Manual Ans - DMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes. IMM Ans - International Mail Manual International Mail Manual Ans - IMM - Mailing conditions for each country, also includes a list of countries. ASM Ans - Adminstrative Support Manual Administrative Support Manual Ans - Policies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy. POM Ans - Postal Operations Manual Postal Operations Manual Ans - Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation. ELM Ans - Employee & Labor Relations Manual Employee & Labor Relations Manual Ans - Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations. F101 Ans - Field Accounting Procedures AS or MS Ans - Handbook ID for Administrative Support Manual (ASM) DM Ans - Handbook ID for Domestic Mail Manual (DMM) EL or P Ans - Handbook ID for Employee & Labor Relations Manual (ELM) M Ans - Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM) PO Ans - Handbook ID for Postal Operations Manual (POM) Publications Ans - Primarily for public, marketing and mail guidelines. Postal Bulletin Ans - Official source of updates and amendments to current directives. Can be accessed through PolicyNet. Biweekly. Postal Forms Ans - Can be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP. Publication 223 Ans - Information regarding directives and forms catalog. #1 Business Goal Ans - Strengthening customer relationship. Value, Exceptional Service, Reliability Ans - Will increase revenue, missed opportunity is missed revenue, quality end-to-end service. Building Customer Relationship Ans - Positive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting customer feedback. What the postal service offers Ans - Better value, presence in every community, USPS.com, competitive pricing incentives. Shipping Services Ans - Priority, Express, Parcel Select, Parcel Return Service, International Mail Parcel Select Ans - Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives. Parcel Return Service Ans - Consumer return merchandise. International Mail Ans - Service to over 180 countries. Includes FC, GXG, PM, PMEI. GXG Ans - Global Express Guaranteed Global Express Guaranteed Ans - 1-3 day delivery. Money-back guarantee to approximately 180 countries. Up to $100 insurance, can purchase additional up to $2499. Dimensions: Weight up to 70 lbs, 46" x 35" x 46", combination length and girth of 108" Priority Mail Ans - 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8. Priority Mail Express Ans - 1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of USPS. Mailing Services Ans - First Class, Periodicals, Standard, Package Services First Class Ans - Up to 13 oz, 2-3 day delivery. Periodicals Ans - Newspapers, magazines, journals, newsletters. Standard Ans - Printed matter: Flyers, circulars, advertising, newsletters, bulletins, catalogs, small packages. Includes general merchandise such as large/small gifts. Retail only. Media Ans - Educations materials: Books, film, manuscripts, CD, DVD Library Ans - To/from libraries, schools Bound Printed Matter Ans - Permanently bound: catalogs, phone books. BMEU Extra Services Ans - Certified, Insurance, Registered, USPS Tracking, Signature Confirmation, Return Receipt Online Services Ans - Buy stamps, Track and Confirm, COA, FWD, Holds, schedule redelivery, postage, package pickup, order supplies. Click-N-Ship Ans - Ability to print labels with postage, pay postage by CC, calculate and compare rates, standardize and store addresses, find zip codes, purchase insurance. Employee Engagement Programs Ans - Identify opportunities. Business Connect/Customer Connect/Rural Connect Package Pickup Ans - Schedule online carrier pickup. Pick Up On Demand Ans - Schedule a timed pickup for additional fee. USPS Mobile Ans - GPS location app for locating USPS facilities. Direct Mail Ans - Mailing tool that is cost effective, promotes business, generates sales. EDDM Ans - Every Door Direct Mail - 5000 or fewer pieces, must qualify as a flat. Thickness greater than .0007, max 3.3 oz. Must have proper indicia. Postage is paid in advance - cash, check for payment. PS3602-R Every Door Direct Mail Ans - Cost-effective way to reach potential customers near your business. Create mailpieces however you like, select postal routes and pay for postage online. Bring your mailing to your local Post Office™ for delivery to every household on chosen routes. 5000 or fewer pieces, must be a flat, thickness min .007", max 3.3 oz. Must have indicia. Postage paid in advance. PS3602-R - Postage Statement. Cash/check for payment. Premium Forwarding Service Ans - Fee service offering temporary weekly reshipment services. Length of 2 weeks to one year (6 month renewal). Self-Service Kiosk Ans - Located in Post Office lobbies. They are available even when the Post Office counter is closed. Designed to process 80% of transactions. mPOS Ans - Mobile Point of Sale Mobile Point of Sale Ans - Allows customer service representatives to process many simple transactions away from the Full-Service counter, a strategy known in the retail industry as "line busting." Consists of an Apple iPod Touch, integrated barcode imager/credit card reader,