meta back end developer A+ Certification final exam

A+ Certification - ANSWER ____ has industry recognition, so it should be your first choice for certification as a PC technician. Computing Technology Industry Association - ANSWER The most significant certifying organization for PC technicians is the ____. Educating - ANSWER As a support technician, your goals can include ____ the user, as well as repairing the computer. Handshake - ANSWER When you arrive at the customer's site, greet them with a ____. Phone - ANSWER support requires more interaction with customers than any other type of PC support. Expectations - ANSWER Part of setting ____ is to establish a timeline with your customer for the completion of a project. Interviewing the user - ANSWER Troubleshooting begins by ____. Taking ownership of - ANSWER ____ a problem increases your value in the eyes of your coworkers and boss. Back injury - ANSWER ____, caused by lifting heavy objects, is one of the most common injuries that happen at work. Least - ANSWER As you solve computer problems, always keep in mind that you don't want to make things worse, so you should use the ____ invasive solution. False - Copyright laws - ANSWER When someone purchases software from a software vendor that person legally owns the software. STOP - ANSWER If a problem happens in the kernel mode of Windows, a ____ or blue screen error occurs. .docx - ANSWER Which file extension indicates a file created by a word processing program in the Office 2007 /2010 suite? Service - ANSWER A ____ is a program that runs in the background to support or serve Windows or an application. System Tray - ANSWER The ____ is usually on the right side of the taskbar and displays open services. Right-click the file and select Properties - ANSWER How do you change file attributes from the Windows Explorer? Providing a user interface, and Managing hardware - ANSWER The four basic functions of an operating system include managing files, running applications, _______. The filename is changed to make it invisible to the system. - ANSWER What happens to a file moved into the Recycle Bin? UAC - User Account Control - ANSWER The ___ dialog box in Windows Vista appears each time a user attempts to perform an action that can be done only with administrative privileges. Client/Server - ANSWER A Windows domain is a type of ____ network, which is a network where resources are managed by a centralized computer. Workgroup - <=10 Nodes ideal - ANSWER A Windows ____ is a logical group of computers and users that share resources, where administration, resources, and security on a workstation are controlled by that workstation. Active Directory - ANSWER An example of a network operating system is Windows Server 2008, which controls a network using a database called ____. True - ANSWER All 64-bit drivers must be Microsoft certified. Dual - ANSWER A ____ boot allows you to install the new OS without disturbing the old one so you can boot to either OS. Unattended - ANSWER A ____ installation is performed by storing the answers to installation questions in a text file or script that Windows calls an answer file. Virtual - ANSWER A ____ machine is software emulation that simulates the hardware of a physical computer. Automatic - ANSWER For an always-up broadband connection (such as cable modem or DSL), it is strongly recommended that you select ____ when you configure Windows Updates. BIOS Setup - ANSWER To keep boot sector viruses at bay, in ____ you can disable the ability to write to the boot sector of the hard drive Complete PC Backup - ANSWER Besides backing up user data or system files, you can also back up the entire hard drive using Windows Vista / 7 ____. End Process or End Process Tree - ANSWER To stop a process using Task Manager, select the process and click ____. Safe Mode - ANSWER To find out if programs and services are slowing down Windows startup, boot the system in ____ and watch to see if