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OE104: Customer Behaviour

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Grade Achieved: 8! Comprehensive Rolex logbook covering the topics Experience Marketing, Neuromarketing, Types of Learning, Decision Making Process, Attitude Theory, Behavioral Change (including models), Perceptual Processes (gestalt psychology), Perceived Risk, Reference Groups, WOM, Values and Culutre

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Uploaded on
April 7, 2022
File latest updated on
April 7, 2022
Number of pages
13
Written in
2021/2022
Type
Essay
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Unknown
Grade
7-8

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, Inhoud
Introduction of Rolex (Week 1).................................................................................................................................3
Company information and perhaps history..........................................................................................................3
Marketingmix information....................................................................................................................................3
Information about their positioning/ proposition................................................................................................3
Information about the target group.....................................................................................................................3
Why you have chosen this company.....................................................................................................................4
Experience marketing (week 2).................................................................................................................................4
Conclusion experience marketing Rolex...............................................................................................................4
Experience marketing Theory...............................................................................................................................4
Neuromarketing........................................................................................................................................................5
Types of learning (Week 3)........................................................................................................................................5
Stages in the decision-making process.................................................................................................................5
Learning.................................................................................................................................................................7
Involvement...........................................................................................................................................................7
Attitude theory and behavioral change (Week 4).....................................................................................................7
Changing behavior.................................................................................................................................................7
The tricomponent model (= ABC-model)..........................................................................................................8
The uni-dimensionalist model...........................................................................................................................8
Hierarchy of effects...........................................................................................................................................9
How does Rolex use attitudes to influence customer behaviour?.......................................................................9
Perceptual processes (Week 5)...............................................................................................................................10
Interpretation and organization: Gestalt psychology.........................................................................................10
Competitors and perception...............................................................................................................................10
Minimalize perceived risk by Rolex.....................................................................................................................10
the seven needs of Maslow.................................................................................................................................11
Reference groups and Culture (Week 6).................................................................................................................12
Roger Federer Rolex campaign Reference groups..............................................................................................12
Word of mouth (WOM).......................................................................................................................................12
What kind of values is Rolex focusing on............................................................................................................12
Connection between reference groups and culture...........................................................................................13
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