HEALTH & SOCIAL CARE UNIT 5 EXAMPLE ANSWER M4
M4 ASSESS THE STRATEGIES AND COMMUNICATION TECHNIQUES USED TO OVERCOME
DIFFERENT CHALLENGES FACED BY INDIVIDUALS WITH DIFFERENT CARE AND SUPPORT NEEDS
HAVE YOU INCLUDED? COMPLETE?
Assess the different approaches for effective communication and ensure you include
humanistic, behavioural, cognitive, and social to each of your case studies.
Explain the types of communication used with the service users in your case studies –
verbal, body language, written, formal and informal.
Alternative communication to include Makaton, British Sign Language (BSL), braille,
communication boards and symbol systems.
Include and relate theories of communication when working with the service users in the
case studies – Argyle, Tuckman, Berne – how can these theories be applied to the
communication of carers and service users?
You must present careful consideration of the different strategies and communication
techniques included in the amplification of the unit specification, as appropriate to each
individual selected. A clear understanding of the benefits of each named strategy and
communication technique must be apparent.
Assess each strategy and communication technique, referring to the individuals and
considering how they may be supported. Theories of communication must be applied to
each individual, together with the factors that must be considered when communicating,
including cultural factors and the effects of mental ill health.
Include explanations in compliance with C.P4 and the benefits of personalisation for
C.P5
How can new technologies and communication techniques be used with each of the
service users in your chosen case studies?
Effective communication is vital within all health and social settings as it guarantees that every service users’
needs are met. It also helps to develop positive relationships between service users and professionals,
making it easier to understand and meet their needs. Most communication in these settings are interpersonal
meaning service professionals and users discuss issues face to face. However, it is becoming more popular
to communicate by telephone, text or email. But when communication occurs there are different approaches
used to ensure it is effective including, humanistic, behavioural, cognitive, psychoanalytical and social.
For Martin, a humanist approach to communication is beneficial as it uses a positive manner of thoughts and
actions, which shows respect and trust between both Martin and his GP (for example.) Plus, this approach
means that Martin is given a variety of choices that can help him change his life beneficially. However, one
weakness of the humanist approach is that it relies on good communication skills and uses complicated terms
or technical jargon, which may be a challenge for Martin. This is because he has difficulties reading complex
words and prefers simplified vocabulary so that he can understand.
For Nusrat a behavioural approach for communication is extremely beneficial, this is because the approach
doesn’t rely communication skills therefore it would be suitable for service users of all ages and abilities as
BTEC HEALTH AND SOCIAL CARE UNIT 5 MEETING INDIVIDUAL CARE AND SUPPORT NEEDS
M4 ASSESS THE STRATEGIES AND COMMUNICATION TECHNIQUES USED TO OVERCOME
DIFFERENT CHALLENGES FACED BY INDIVIDUALS WITH DIFFERENT CARE AND SUPPORT NEEDS
HAVE YOU INCLUDED? COMPLETE?
Assess the different approaches for effective communication and ensure you include
humanistic, behavioural, cognitive, and social to each of your case studies.
Explain the types of communication used with the service users in your case studies –
verbal, body language, written, formal and informal.
Alternative communication to include Makaton, British Sign Language (BSL), braille,
communication boards and symbol systems.
Include and relate theories of communication when working with the service users in the
case studies – Argyle, Tuckman, Berne – how can these theories be applied to the
communication of carers and service users?
You must present careful consideration of the different strategies and communication
techniques included in the amplification of the unit specification, as appropriate to each
individual selected. A clear understanding of the benefits of each named strategy and
communication technique must be apparent.
Assess each strategy and communication technique, referring to the individuals and
considering how they may be supported. Theories of communication must be applied to
each individual, together with the factors that must be considered when communicating,
including cultural factors and the effects of mental ill health.
Include explanations in compliance with C.P4 and the benefits of personalisation for
C.P5
How can new technologies and communication techniques be used with each of the
service users in your chosen case studies?
Effective communication is vital within all health and social settings as it guarantees that every service users’
needs are met. It also helps to develop positive relationships between service users and professionals,
making it easier to understand and meet their needs. Most communication in these settings are interpersonal
meaning service professionals and users discuss issues face to face. However, it is becoming more popular
to communicate by telephone, text or email. But when communication occurs there are different approaches
used to ensure it is effective including, humanistic, behavioural, cognitive, psychoanalytical and social.
For Martin, a humanist approach to communication is beneficial as it uses a positive manner of thoughts and
actions, which shows respect and trust between both Martin and his GP (for example.) Plus, this approach
means that Martin is given a variety of choices that can help him change his life beneficially. However, one
weakness of the humanist approach is that it relies on good communication skills and uses complicated terms
or technical jargon, which may be a challenge for Martin. This is because he has difficulties reading complex
words and prefers simplified vocabulary so that he can understand.
For Nusrat a behavioural approach for communication is extremely beneficial, this is because the approach
doesn’t rely communication skills therefore it would be suitable for service users of all ages and abilities as
BTEC HEALTH AND SOCIAL CARE UNIT 5 MEETING INDIVIDUAL CARE AND SUPPORT NEEDS
