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Exam (elaborations)

Portfolio strategie

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Uploaded on
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Dit portfolio is het eindproduct voor het vak strategie van de opleiding Communicatie. Het vak wordt gegeven binnen het themasemester / minor Concept & Creatie. Voor dit portfolio heb ik een 8 gehaald

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Uploaded on
December 1, 2021
Number of pages
24
Written in
2021/2022
Type
Exam (elaborations)
Contains
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Strategie
Minor concept & creatie




Naam Lisa Taphoorn

Studentnr 500769680
Klas CC302A

Module CC14 (Z35N)
Docent Femke Terpstra
Datum 8-11-2021

,Strategie
Lisa Taphoorn




Inleiding
In deze paper zullen verschillende onderzoeksmethoden en strategieën worden ingezet om
tot een communicatie advies te komen voor het bedrijf KPN. Met dit communicatie advies zal
het marktaandeel binnen de doelgroep 18 tot 30 jaar worden verhoogd, ook zal het
verkoopaandeel binen deze doelgroep stijgen.
Ik wil graag mijn docente Femke Terpstra willen bedanken voor het delen van haar kennis.




2

, Strategie
Lisa Taphoorn




Inhoudsopgave
1 Opdracht SMART leerdoel ............................................................................................... 4
2 Opdracht B Business Model Canvas ................................................................................ 5
3 Opdracht C Stakeholderanalyse ...................................................................................... 8
4 Opdracht D Persona ....................................................................................................... 11
5 Opdracht E Customer Journey ....................................................................................... 12
6 Opdracht F Theoretische Verdieping ............................................................................. 14
7 Opdracht G Strategisch communicatieadvies ................................................................ 21
8 Opdracht H Persoonlijke eindreflectie ............................................................................ 23
9 Bibliografie……………………………………….……………………………………………..24




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lisataphoorn Hogeschool van Amsterdam
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