Examine how a duty of care contributes to a safe practice in health and social care
settings.
Understand how to recognise and respond to concerns about abuse and neglect in a
health and social care settings.
Unit 7
Introduction
Within this seminar I will be talking about the duty of care and ways in which complaints
and procedures address failure in a duty of care and access the importance of
balancing individual rights with a duty of care in a selected health and social care
setting. I will also be discussing the different types of abuse and the signs if someone is
being abused and what you can do to help. I will be looking at all the different
legislations put in place to protect residents and staff.
Research
1. Care standards certificate – duty of care https://www.skillsforcare.org.uk
You have a duty of care to all those receiving care and support in your
workplace. This means promoting wellbeing and making sure that people are
kept safe from harm abuse and injury (skills for care 2021)
2. How to complain if care is not met through the CQC they regulate complaints
procedures from all care settings, by law all health and social care services must
have a procedure for dealing efficiently with complaints. The way you make a
complaint depends on the type of service https://www.cqc.org.uk/
3. The Mental Health Act 1983 (as amended, most recently by the Mental Health
Act 2007) is designed to give health professionals the powers, in certain
circumstances, to detain, assess and treat people with mental disorders in the
interests of their health and safety or for public safety. (18/01/2021
4. https://www.legislation.gov.uk/ukpga/2007/12/contents
5. Mental capacity act 2005 Gov.uk is a very important piece of legislation that is
there to protect people who may lack mental capacity.
6. https://www.ombudsman.org.uk/ the ombudsman makes final decisions on
complaints that have not been resolved by the NHS in England and UK
government departments and other public organisations. They do this fairly and
without taking sides.18/01/2021
7. Health Education England (HEE) exists for one reason only: to support the
delivery of excellent healthcare and health improvement to the patients and
public of England by ensuring that the workforce of today and tomorrow has the
right numbers, skills, values, and behaviours, at the right time and in the right
place
, 8. Mental health act 1983 is the main piece of legislation that covers the
assessment and treatment of someone with a mental health disorder.
9. National health service and community care act 1990 wads out in place to ensure
that individuals who need help and support from other services get the help they
are entitled too.
10. Controlling or coercive behaviour an act or a pattern of acts of assault, threats,
humiliation and intimidation or other abuse that is used to harm, punish, or
frighten a victim.
11. Anyone can be a victim of domestic abuse, regardless of gender, age, ethnicity,
socio-economic status, sexuality, or background.
https://www.gov.uk/guidance/domestic-abuse-how-to-get-help
12. Chronic medical condition – a persistent or long-lasting disorder, such as
osteoarthritis.
13. Social vulnerability such as poverty, religion, gender, age, or households and
families, such as single parent households.
14. How to recognise and report abuse or neglect
Discussion
P1
Duty of care is a legal obligation to protect wellbeing and prevent harm. You should
always act in the best interests of the service user and any others that may be affected
by your actions. You ought not act, or neglect to act in a way that results in harm. You
should only do what you are trained to do and work within your competence level, and
do not perform tasks that you do not think you can perform safely. This could mean
someone you work with asking you to use a hoist to move a service user, but you have
not had training to do so you must therefore not use the hoist and tell your colleague
they must get someone else to help them as you are not trained to do so.
Within a residential home you could find that a resident has trust in you, and you will
have to act as an advocate for a vulnerable individual, to ensure they are treated
appropriately and with dignity. All residents have rights. However, they might not feel
they are able to ask for what they need because they feel scared to do so or they may
feel intimidated by another resident, a family member, or a member of staff. All
residents have different needs and abilities. Some residents may lack capacity so
therefore they are unable to protect their own rights because they are not capable of
understanding the implications of their circumstances. You should always think how
disrespectful comments, or your actions may affect a resident’s self esteem. One thing
you should not do is tell a resident that you will keep a secret as this may put you and
them at risk of harm. You should always tell the resident that you cannot keep a secret
as you do not want them to come to harm and always follow the disclosure policy for
your company you work for.
settings.
Understand how to recognise and respond to concerns about abuse and neglect in a
health and social care settings.
Unit 7
Introduction
Within this seminar I will be talking about the duty of care and ways in which complaints
and procedures address failure in a duty of care and access the importance of
balancing individual rights with a duty of care in a selected health and social care
setting. I will also be discussing the different types of abuse and the signs if someone is
being abused and what you can do to help. I will be looking at all the different
legislations put in place to protect residents and staff.
Research
1. Care standards certificate – duty of care https://www.skillsforcare.org.uk
You have a duty of care to all those receiving care and support in your
workplace. This means promoting wellbeing and making sure that people are
kept safe from harm abuse and injury (skills for care 2021)
2. How to complain if care is not met through the CQC they regulate complaints
procedures from all care settings, by law all health and social care services must
have a procedure for dealing efficiently with complaints. The way you make a
complaint depends on the type of service https://www.cqc.org.uk/
3. The Mental Health Act 1983 (as amended, most recently by the Mental Health
Act 2007) is designed to give health professionals the powers, in certain
circumstances, to detain, assess and treat people with mental disorders in the
interests of their health and safety or for public safety. (18/01/2021
4. https://www.legislation.gov.uk/ukpga/2007/12/contents
5. Mental capacity act 2005 Gov.uk is a very important piece of legislation that is
there to protect people who may lack mental capacity.
6. https://www.ombudsman.org.uk/ the ombudsman makes final decisions on
complaints that have not been resolved by the NHS in England and UK
government departments and other public organisations. They do this fairly and
without taking sides.18/01/2021
7. Health Education England (HEE) exists for one reason only: to support the
delivery of excellent healthcare and health improvement to the patients and
public of England by ensuring that the workforce of today and tomorrow has the
right numbers, skills, values, and behaviours, at the right time and in the right
place
, 8. Mental health act 1983 is the main piece of legislation that covers the
assessment and treatment of someone with a mental health disorder.
9. National health service and community care act 1990 wads out in place to ensure
that individuals who need help and support from other services get the help they
are entitled too.
10. Controlling or coercive behaviour an act or a pattern of acts of assault, threats,
humiliation and intimidation or other abuse that is used to harm, punish, or
frighten a victim.
11. Anyone can be a victim of domestic abuse, regardless of gender, age, ethnicity,
socio-economic status, sexuality, or background.
https://www.gov.uk/guidance/domestic-abuse-how-to-get-help
12. Chronic medical condition – a persistent or long-lasting disorder, such as
osteoarthritis.
13. Social vulnerability such as poverty, religion, gender, age, or households and
families, such as single parent households.
14. How to recognise and report abuse or neglect
Discussion
P1
Duty of care is a legal obligation to protect wellbeing and prevent harm. You should
always act in the best interests of the service user and any others that may be affected
by your actions. You ought not act, or neglect to act in a way that results in harm. You
should only do what you are trained to do and work within your competence level, and
do not perform tasks that you do not think you can perform safely. This could mean
someone you work with asking you to use a hoist to move a service user, but you have
not had training to do so you must therefore not use the hoist and tell your colleague
they must get someone else to help them as you are not trained to do so.
Within a residential home you could find that a resident has trust in you, and you will
have to act as an advocate for a vulnerable individual, to ensure they are treated
appropriately and with dignity. All residents have rights. However, they might not feel
they are able to ask for what they need because they feel scared to do so or they may
feel intimidated by another resident, a family member, or a member of staff. All
residents have different needs and abilities. Some residents may lack capacity so
therefore they are unable to protect their own rights because they are not capable of
understanding the implications of their circumstances. You should always think how
disrespectful comments, or your actions may affect a resident’s self esteem. One thing
you should not do is tell a resident that you will keep a secret as this may put you and
them at risk of harm. You should always tell the resident that you cannot keep a secret
as you do not want them to come to harm and always follow the disclosure policy for
your company you work for.
