Pearson BTEC Level 3 Nationals Extended Diploma
January 2021 Series
Paper Reference 20161K
Information Technology
Unit 14: IT Service Delivery
Part A
You do not need any other materials.
Instructions
• Part A contains material for the completion of the preparatory work for Part B.
There are no marks awarded for Part A.
• Part A must be taken over a maximum of 3 hours across a period of 2 weeks.
• assessment,
Part A should be given to learners 2 weeks before taking Part B of the
so that learners can start the preparatory period in advance of the
supervised assessment period.
• Part A is specific to each series and this material must be issued only to learners
who have been entered to take the task in that series.
• Part B materials for the set task will be issued before the start of the supervised
assessment period according to the guidance in the specification.
• This booklet should not be returned to Pearson.
Turn over
*W67701A*
W67701A
©2021 Pearson Education Ltd.
1/1/1
, Instructions to Teachers/Tutors
This paper must be read in conjunction with the unit information in the specification
and the BTEC Nationals Instructions for Conducting External Assessments (ICEA) document.
See the Pearson website for details.
Refer carefully to the instructions in this task booklet and the BTEC Nationals Instructions
for Conducting External Assessments (ICEA) document to ensure that the assessment is
supervised correctly.
This set task has a preparatory period. Part A sets out how learners should prepare for
the completion of the Part B task under supervised conditions.
Part A should be issued to learners 2 weeks before taking Part B of the assessment.
Learners will be expected to conduct preparatory research and can take up to two sides
of individually prepared hard copy A4 research notes into Part B of the set task.
Research is expected to be carried out over a maximum of 3 hours and access to the
Internet is expected. There are no marks awarded for Part A.
Centres must issue this booklet at the appropriate time and advise learners of the
timetabled sessions during which they can prepare. It is expected that scheduled lessons
or other timetable slots will be used for some or all of the preparation.
There is no requirement for supervision during this period.
Part B must be completed under supervision. Centres are free to arrange the supervised
assessment period how they wish, provided the 8 hours for producing final outcomes are
under the level of supervision specified, and in accordance with the conduct procedures.
Teachers/tutors should note that:
• learners should not be given any direct guidance
• learners should not be given any support in writing or editing notes
• all work must be completed independently by the learner.
Learner notes must be retained securely by the centre after Part A and returned to
learners at the start of Part B.
2
January 2021 Series
Paper Reference 20161K
Information Technology
Unit 14: IT Service Delivery
Part A
You do not need any other materials.
Instructions
• Part A contains material for the completion of the preparatory work for Part B.
There are no marks awarded for Part A.
• Part A must be taken over a maximum of 3 hours across a period of 2 weeks.
• assessment,
Part A should be given to learners 2 weeks before taking Part B of the
so that learners can start the preparatory period in advance of the
supervised assessment period.
• Part A is specific to each series and this material must be issued only to learners
who have been entered to take the task in that series.
• Part B materials for the set task will be issued before the start of the supervised
assessment period according to the guidance in the specification.
• This booklet should not be returned to Pearson.
Turn over
*W67701A*
W67701A
©2021 Pearson Education Ltd.
1/1/1
, Instructions to Teachers/Tutors
This paper must be read in conjunction with the unit information in the specification
and the BTEC Nationals Instructions for Conducting External Assessments (ICEA) document.
See the Pearson website for details.
Refer carefully to the instructions in this task booklet and the BTEC Nationals Instructions
for Conducting External Assessments (ICEA) document to ensure that the assessment is
supervised correctly.
This set task has a preparatory period. Part A sets out how learners should prepare for
the completion of the Part B task under supervised conditions.
Part A should be issued to learners 2 weeks before taking Part B of the assessment.
Learners will be expected to conduct preparatory research and can take up to two sides
of individually prepared hard copy A4 research notes into Part B of the set task.
Research is expected to be carried out over a maximum of 3 hours and access to the
Internet is expected. There are no marks awarded for Part A.
Centres must issue this booklet at the appropriate time and advise learners of the
timetabled sessions during which they can prepare. It is expected that scheduled lessons
or other timetable slots will be used for some or all of the preparation.
There is no requirement for supervision during this period.
Part B must be completed under supervision. Centres are free to arrange the supervised
assessment period how they wish, provided the 8 hours for producing final outcomes are
under the level of supervision specified, and in accordance with the conduct procedures.
Teachers/tutors should note that:
• learners should not be given any direct guidance
• learners should not be given any support in writing or editing notes
• all work must be completed independently by the learner.
Learner notes must be retained securely by the centre after Part A and returned to
learners at the start of Part B.
2
