COM2601 Organisational Communication Semester 1 Portfolio Assignment 03

COM2601 Organisational Communication Semester 1 Portfolio Assignment 03 TABLE OF CONTENTS PAGES INTRODUCTION 1 2 COMMUNICATION IN THE ORGANISATION 1 2.1 Formal and informal networks 1 2.1.1 Formal networks 1 2.1.2 Informal networks 2 2.2 Formal and Informal channels of communication in Eonia 2 2.2.1 Formal networks 1 2.2.2 Informal networks 2 2.3 Communication networks and the direction of communication 2 2.4 Flow of communication within Eonia organogram 3 3 THEORETICAL APPROACHES TO ORGANISATIONAL MANAGEMENT 3 3.1 Three management approaches in organisations 3 3.2 Evident management approach within Eonia 4 3.3 Evident communication approach within Eonia 4 4 ORGANISATIONAL CULTURE 5 4.1 Culture and climate 5 4.1.1 Organisational culture and climate 5 4.1.2 Differentiation between organisational culture and climate 5 4.2 Examples of five elements of organisation culture 6 4.2.1 Artefacts 6 4.2.2 Language 6 4.2.3 Behavioural concepts 6 4.2.4 Heroes 6 4.2.5 Symbols 6 5 THEORY AND PRACTICE OF ASSESSING ORGANISATIONAL CULTURE 7 5.1 Step 1: Identifying and formulating the problem 7 5.2 Step 2: Reviewing the literature 7 5.3 Step 3: Formulating hypotheses or research questions 8 5.4 Step 4: Selecting or developing the research design 8 6 CONCLUSION 9 SOURCES CONSULTED 10 ADDENDUM A: LETTER FROM EONIA 11 ADDENDUM B: DIARY ENTRY 12 1 INTRODUCTION Eonia is an international luxury online store selling the highest quality female garments-ranging from swim wear, chemises and lingerie. The Eonia way is to inspire the every modern women wearing their attire to be more. To live more. To live forever. 2 COMMUNICATION IN THE ORGANISATION 2.1 Formal and informal networks: 2.1.1 Formal networks Formal networks of communication are stipulated by the organisation and operate through, regulations, procedures and rules. They make reference to the official written or verbal channels through which communication is interchanged (including interviews, letters, annual reports, personal instructions, training programmes and memoranda). 2.1.1 Informal networks Informal networks of communication subsist in the interpersonal relationships in the organisation and make reference to the interchange of unofficial or informal information (for example conversations between personnel and events such as year-end functions). This information may be work related, social or personal and can include, for example, the grapevine, which is also alluded to as ‘the rumour mill’, where messages flow in all directions and are mostly verbal, social and/or work related