Kenocia Fernandes
244890
Unit 03 Aviation Communications
AVIATION COMMUNICATIONS
LO1: Be able to carry out effective aviation
communications.
1.1 Communicate using correct communication methods and
protocols.
1.2 Explain systems used for aviation communication.
1.3 Identify communication methods used in aviation.
1.4 Describe terminology used in aviation communication.
1.5 Explain the importance of accuracy in aviation communication.
1.6 Identify protocols that should be adhered to when
communicating.
1.7 Explain time related codes relevant to aviation.
, Kenocia Fernandes
244890
Unit 03 Aviation Communications
1.1 Communicate using correct communication
methods and protocols.
Script: Check-in agent script.
Scenario - This is a scenario based on a checking in agent passenger who
encountered a problem wherein she had exceeded her baggage allowance
and the agent resolved her problem.
Staff: Next passenger please,
Staff: Hi ma’am can I have your ticket and passport. (Smile)
Pax: Yah sure here you go.
Staff: Thank you.
Staff: Do you have anyone else travelling with you?
Pax: No ma’am (with a smile)
Staff: Do you prefer a window or an aisle seat?
Pax: An aisle seat please ma’am.
Staff: Alright that’s done for you. May I know how many bags you’re
checking in?
Pax: 2 bags, one handbag and one luggage.
Staff: Could you place your bag on the luggage belt for me.
Pax: Yes sure (Placing the luggage on the belt)
Staff: Oh no you have exceeded the baggage limit by 1.5 kgs. If you
want, you could also transfer some of your items from the baggage to
your hand luggage.
Pax: Yeah sure I’ll do that. (Shifting the
items)
Staff: Brilliant that’s fine now. Thank
you, ma’am,
(Sticking the tags on bags)
Staff: (printing the boarding pass) here
you go your boarding pass and your
passport. Do you have any questions?
Pax: No ma’am
Staff: Alright …have a safe journey.
Thank you, bye.
Pax: Bye
1.2 Explain systems used for aviation communications.
SITA (Société Internationale de Telecommunications
Aeronautiques): is a multinational IT and telecommunication
244890
Unit 03 Aviation Communications
AVIATION COMMUNICATIONS
LO1: Be able to carry out effective aviation
communications.
1.1 Communicate using correct communication methods and
protocols.
1.2 Explain systems used for aviation communication.
1.3 Identify communication methods used in aviation.
1.4 Describe terminology used in aviation communication.
1.5 Explain the importance of accuracy in aviation communication.
1.6 Identify protocols that should be adhered to when
communicating.
1.7 Explain time related codes relevant to aviation.
, Kenocia Fernandes
244890
Unit 03 Aviation Communications
1.1 Communicate using correct communication
methods and protocols.
Script: Check-in agent script.
Scenario - This is a scenario based on a checking in agent passenger who
encountered a problem wherein she had exceeded her baggage allowance
and the agent resolved her problem.
Staff: Next passenger please,
Staff: Hi ma’am can I have your ticket and passport. (Smile)
Pax: Yah sure here you go.
Staff: Thank you.
Staff: Do you have anyone else travelling with you?
Pax: No ma’am (with a smile)
Staff: Do you prefer a window or an aisle seat?
Pax: An aisle seat please ma’am.
Staff: Alright that’s done for you. May I know how many bags you’re
checking in?
Pax: 2 bags, one handbag and one luggage.
Staff: Could you place your bag on the luggage belt for me.
Pax: Yes sure (Placing the luggage on the belt)
Staff: Oh no you have exceeded the baggage limit by 1.5 kgs. If you
want, you could also transfer some of your items from the baggage to
your hand luggage.
Pax: Yeah sure I’ll do that. (Shifting the
items)
Staff: Brilliant that’s fine now. Thank
you, ma’am,
(Sticking the tags on bags)
Staff: (printing the boarding pass) here
you go your boarding pass and your
passport. Do you have any questions?
Pax: No ma’am
Staff: Alright …have a safe journey.
Thank you, bye.
Pax: Bye
1.2 Explain systems used for aviation communications.
SITA (Société Internationale de Telecommunications
Aeronautiques): is a multinational IT and telecommunication
