Adefemi Eletu Unit 2
In this assignment I will be explaining how my chosen business interview and recruit candidates as well as how I already have these skills with the impact
each skill has on my selected business. I will be applying for a sales assistant for Topman.
Describe skills needed for Task 1 Task 2 Task 3
the job. – You will need to be flexible because they are Described how you already have these skills Explain why these are importance for
recruiting people during the Christmas period – if not how you will get them. the business. How they help the
(do not write anything in and it is usually busy hence long queues. The I have this skill because I am mostly free business to improve: image, reputation,
this column) business required members to have good during the weekends and I have Fridays off. I sales, profit, customer service etc. Also
customer service skills so can communicate communicate with people every day so this explain how these skills help to retain
respectively when selling products. improves employees in your business.
Employability skills
This job does not require any form of I can use my BTEC qualification although this Having the qualification you need for
qualifications but they provide competencies job role does not demand for any. the job such as English Gcse and maths
to help people progress from sales advisor to will be useful when I need to assist and
branch manager. advise customers on buying the clothes
suited for them and also looking for the
best price for them. Through the
knowledge of maths I can work out
discounts.
I will need to have some knowledge about I will need to have some knowledge about Having good and basic experience for
Topman. You will also need to have an interest Topman. You will also need to have an the job will give other workers more
in fashion. I will need to have good selling and interest in fashion. I will need to have good confidence as your experience will
customer service skills. A positive attitude selling and customer service skills. A positive motivate them to work harder. Staff
towards work is also essential to work in this attitude towards work is also essential to members will have a higher work
field. work in this field. I will gain these skills by efficiency and this will lead to more
completing my course work on time and sales. Not having experience can lead to
making sure I don’t have a negative attitude you not having confidence to deal with
towards work. I can also attain this skill customer situations.
through working In a part time job as a
retailer.
I will need team work if I not deal with a I have team working skills. I developed this Working as a team with build a better
certain customer, there is always someone to skill last year when I had my work relationship between workers in the
communicate with for assistance and problem experience at SAXO limited company, where same job role and it will produce better
solving. This will usually be someone who is I worked with people from another group efficiency. The business will be more
more experienced. while we were investigating about the flexible, employers from different roles
company. can work together and share ideas. This
,Adefemi Eletu Unit 2
will lead to more sales
Personal skills
I will need to co-operate with people I co-operate will most people I come across, this This skill is important for the business
because I may face a few problems or I is done mostly when I help someone when they because it builds better relationship
may need help when dealing with a are having difficulties doing something such as between the staff and customers.
customer. assignments. This also reduces conflicts and
confusion when a product is being
sold. If the staff retention is of a
Topman is high not low this will lead
to more sales as they will be
organised. This may lead to
employees and external candidates
being encouraged to work for them
know staff members don’t often
leave. It is important for Topman to
recruit candidates with the right
interpersonal skill so they will get
along with each other. If the staff
retention of the business is poor to
will need to consider expensive
advertisement cost to secure the
right employees.
Negotiation skills will be needed when a I do have negotiation skills. When I walk into a This skill is Important for the business
customer wants to make a deal, mostly store and I don’t have enough funds to pay for because customers will be satisfied
when he/she thinks the price of a the product I negotiate for a cheaper price that I their services and they will have a
product is high. can afford, 80% of the time I am satisfied positive relationship with the staff
members. If you do not have
negotiation skills customers will leave
the business a leave a negative
feedback about the business. Having
good negotiation skills will increase
repeat customers and this will lead to
, Adefemi Eletu Unit 2
customer satisfaction and higher
profit
I developed this skill last year, as part of my If customers are interviewed as part
course we were asked to interview our fellow of the market research carried out by
students. We were interviewed while we were business, they can find out what they
role playing, applying for jobs. need to add to the business and what
Interviews are needed when you are they need to change. This will lead to
applying for a job role. They are also more sales and profit as customers
needed to know if the applicant applying will be satisfied the business has
for the job know about the store. In the addressed some issued.
interview you will be questioned about
the role you are for.
Topman requires workers to work as a I work in a team every day, this is done mostly Working as a team is important for
team and there should be a team leader during group work where everybody contributes the business because the workers will
as well as working independently. I will their ideas and knowledge. handle duties faster and this will
need to work in a team when I have no improve the speed of sales, hence
idea what to do or the information about more sales and profit coming into the
a product. business. Without interpersonal skills
may work alone because you do not
have confidence to deal with
customers and team members.
I will need interpersonal skills when I My interpersonal skills are beginning to develop
need to talk to customers, advising and as I am meeting people new people in my course
assisting them. Confidence is important
as I will need to build a better
relationship with them.
I will need patience when a customer is I show patience in my class during group
aggressive and does not want to take an discussions when some members might be
advice. Calming them down will be a dominating when we are meant to take turns.
good method of being patient or
reporting the situation to the store
manager.
In this assignment I will be explaining how my chosen business interview and recruit candidates as well as how I already have these skills with the impact
each skill has on my selected business. I will be applying for a sales assistant for Topman.
Describe skills needed for Task 1 Task 2 Task 3
the job. – You will need to be flexible because they are Described how you already have these skills Explain why these are importance for
recruiting people during the Christmas period – if not how you will get them. the business. How they help the
(do not write anything in and it is usually busy hence long queues. The I have this skill because I am mostly free business to improve: image, reputation,
this column) business required members to have good during the weekends and I have Fridays off. I sales, profit, customer service etc. Also
customer service skills so can communicate communicate with people every day so this explain how these skills help to retain
respectively when selling products. improves employees in your business.
Employability skills
This job does not require any form of I can use my BTEC qualification although this Having the qualification you need for
qualifications but they provide competencies job role does not demand for any. the job such as English Gcse and maths
to help people progress from sales advisor to will be useful when I need to assist and
branch manager. advise customers on buying the clothes
suited for them and also looking for the
best price for them. Through the
knowledge of maths I can work out
discounts.
I will need to have some knowledge about I will need to have some knowledge about Having good and basic experience for
Topman. You will also need to have an interest Topman. You will also need to have an the job will give other workers more
in fashion. I will need to have good selling and interest in fashion. I will need to have good confidence as your experience will
customer service skills. A positive attitude selling and customer service skills. A positive motivate them to work harder. Staff
towards work is also essential to work in this attitude towards work is also essential to members will have a higher work
field. work in this field. I will gain these skills by efficiency and this will lead to more
completing my course work on time and sales. Not having experience can lead to
making sure I don’t have a negative attitude you not having confidence to deal with
towards work. I can also attain this skill customer situations.
through working In a part time job as a
retailer.
I will need team work if I not deal with a I have team working skills. I developed this Working as a team with build a better
certain customer, there is always someone to skill last year when I had my work relationship between workers in the
communicate with for assistance and problem experience at SAXO limited company, where same job role and it will produce better
solving. This will usually be someone who is I worked with people from another group efficiency. The business will be more
more experienced. while we were investigating about the flexible, employers from different roles
company. can work together and share ideas. This
,Adefemi Eletu Unit 2
will lead to more sales
Personal skills
I will need to co-operate with people I co-operate will most people I come across, this This skill is important for the business
because I may face a few problems or I is done mostly when I help someone when they because it builds better relationship
may need help when dealing with a are having difficulties doing something such as between the staff and customers.
customer. assignments. This also reduces conflicts and
confusion when a product is being
sold. If the staff retention is of a
Topman is high not low this will lead
to more sales as they will be
organised. This may lead to
employees and external candidates
being encouraged to work for them
know staff members don’t often
leave. It is important for Topman to
recruit candidates with the right
interpersonal skill so they will get
along with each other. If the staff
retention of the business is poor to
will need to consider expensive
advertisement cost to secure the
right employees.
Negotiation skills will be needed when a I do have negotiation skills. When I walk into a This skill is Important for the business
customer wants to make a deal, mostly store and I don’t have enough funds to pay for because customers will be satisfied
when he/she thinks the price of a the product I negotiate for a cheaper price that I their services and they will have a
product is high. can afford, 80% of the time I am satisfied positive relationship with the staff
members. If you do not have
negotiation skills customers will leave
the business a leave a negative
feedback about the business. Having
good negotiation skills will increase
repeat customers and this will lead to
, Adefemi Eletu Unit 2
customer satisfaction and higher
profit
I developed this skill last year, as part of my If customers are interviewed as part
course we were asked to interview our fellow of the market research carried out by
students. We were interviewed while we were business, they can find out what they
role playing, applying for jobs. need to add to the business and what
Interviews are needed when you are they need to change. This will lead to
applying for a job role. They are also more sales and profit as customers
needed to know if the applicant applying will be satisfied the business has
for the job know about the store. In the addressed some issued.
interview you will be questioned about
the role you are for.
Topman requires workers to work as a I work in a team every day, this is done mostly Working as a team is important for
team and there should be a team leader during group work where everybody contributes the business because the workers will
as well as working independently. I will their ideas and knowledge. handle duties faster and this will
need to work in a team when I have no improve the speed of sales, hence
idea what to do or the information about more sales and profit coming into the
a product. business. Without interpersonal skills
may work alone because you do not
have confidence to deal with
customers and team members.
I will need interpersonal skills when I My interpersonal skills are beginning to develop
need to talk to customers, advising and as I am meeting people new people in my course
assisting them. Confidence is important
as I will need to build a better
relationship with them.
I will need patience when a customer is I show patience in my class during group
aggressive and does not want to take an discussions when some members might be
advice. Calming them down will be a dominating when we are meant to take turns.
good method of being patient or
reporting the situation to the store
manager.
