HFMA - Certified Revenue Cycle
Representative Questions and Answers
1. Learning Objective 1/2: Discuss the components of the 3 HFMA
revenue cycle initiatives collectively called Healthcare Dollars &
Sense.: n/a
2. Learning Objective 2/2: Summarize the best practices for each of
the 3 Health- care Dollars & Sense Initiatives.: n/a
3. Healthcare Dollars & Sense is the name given to what 3 HFMA
revenue cycle initiatives?: - Patient financial communications best practices
-Best practices for price transparency
-Medical account resolution
4. What question does Healthcare Dollars & Sense answer for
patients and consumers?: to help make sense of price and value in healthcare.
5. What are the 3 components/best practices of Healthcare Dollars &
Sense: Price Transparency, Patient Financial Communications, and Medical Account Resolution.
6. What is the Emergency Medical Treatment and Active Labor Act
(EMTALA)?: re- quires ER departments to provide a medical screening examination to any individual
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, who comes into the ER department and requests an examination/treatment; prohibits ER departments
from refusing to examine or treat individuals with an emergency condition.
7. In an ED, when should you engage in financial discussions with
patients?: Dur-
ing the discharge process
8. In an ED, if a patient does not have a medical condition, when
should you discuss the financial discussion?: After the medical screening, and either
during the registration or discharge process.
9. If an ED patient does not have an emergency medical condition,
can you then engage in financial discussions?: No, you must ensure the medical
screening is complete first.
10. Outside the ED setting, when can you have financial
discussions with pa- tients?: Either during the registration or discharge process - as long
as the patient flow is not disrupted.
11. According to best practices, when should you make a reasonable
attempt to have a financial discussion with a patient?: Before a financial obligation
is incurred (before care is provided).
12. Why does best practices support financial discussions before
care is provid- ed?: To ensure that patients are aware of their financial obligations and that
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Representative Questions and Answers
1. Learning Objective 1/2: Discuss the components of the 3 HFMA
revenue cycle initiatives collectively called Healthcare Dollars &
Sense.: n/a
2. Learning Objective 2/2: Summarize the best practices for each of
the 3 Health- care Dollars & Sense Initiatives.: n/a
3. Healthcare Dollars & Sense is the name given to what 3 HFMA
revenue cycle initiatives?: - Patient financial communications best practices
-Best practices for price transparency
-Medical account resolution
4. What question does Healthcare Dollars & Sense answer for
patients and consumers?: to help make sense of price and value in healthcare.
5. What are the 3 components/best practices of Healthcare Dollars &
Sense: Price Transparency, Patient Financial Communications, and Medical Account Resolution.
6. What is the Emergency Medical Treatment and Active Labor Act
(EMTALA)?: re- quires ER departments to provide a medical screening examination to any individual
1/
7
, who comes into the ER department and requests an examination/treatment; prohibits ER departments
from refusing to examine or treat individuals with an emergency condition.
7. In an ED, when should you engage in financial discussions with
patients?: Dur-
ing the discharge process
8. In an ED, if a patient does not have a medical condition, when
should you discuss the financial discussion?: After the medical screening, and either
during the registration or discharge process.
9. If an ED patient does not have an emergency medical condition,
can you then engage in financial discussions?: No, you must ensure the medical
screening is complete first.
10. Outside the ED setting, when can you have financial
discussions with pa- tients?: Either during the registration or discharge process - as long
as the patient flow is not disrupted.
11. According to best practices, when should you make a reasonable
attempt to have a financial discussion with a patient?: Before a financial obligation
is incurred (before care is provided).
12. Why does best practices support financial discussions before
care is provid- ed?: To ensure that patients are aware of their financial obligations and that
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