HFMA CRCR Test Review Questions and
Answers
1. Important revenue cycle activities in the pre-service stage include;:
Obtaining or updating patient and guarantor information
2. In the pre-service stage, the cost of the scheduled service is
identified and the patient's health plan and benefits are used to calculate;:
The amount the patient may be expected to pay after insurance.
3. Demographic and health plan edit failures are identified and
resolved within the Patient Access area. Census activity is processed,
Discharges are completed and correctly coded. These activities are
considered: Point-of-service revenue cycle activities.
4. HFMA best practices call for patient financial discussions to be
reinforced;: With a written statement of the conversation
5. HFMA's patient financial communications best practices specify that
patients should be told about the types of services provided and;: Who
participates in providing the service, e.g. surgeons, radiologists, etc.
6. The process of evaluating compliance with financial assistance
policies in- volves;: The annual observation, monitoring, and tracking of results for all
1/
5
, best practices.
7. The account resolution clock begins when: The first statement is sent to the
patient
8. The soft cost of a dissatisfied customer is: The customer passing on
information about their negative experience to potential patients or through social media
channels
9. The hard cost of a dissatisfied customer is: loss of future revenue
10. When there is a request for service, scheduling staff must first:
Confirm the patients key identification information
11. A standardized form informing patients about the
conditions that must be agreed to as part of the agreement for
the hospital to provide care is called: Conditions of admission
12. Hospitals need which of the following information sets to
assess a patients financial status: Demographic, Income, Assets, and Expenses
13. For new patients with no MPI number: A new medical record will be created
by the provider
14. Which option is a government sponsored program that is
2/
5
Answers
1. Important revenue cycle activities in the pre-service stage include;:
Obtaining or updating patient and guarantor information
2. In the pre-service stage, the cost of the scheduled service is
identified and the patient's health plan and benefits are used to calculate;:
The amount the patient may be expected to pay after insurance.
3. Demographic and health plan edit failures are identified and
resolved within the Patient Access area. Census activity is processed,
Discharges are completed and correctly coded. These activities are
considered: Point-of-service revenue cycle activities.
4. HFMA best practices call for patient financial discussions to be
reinforced;: With a written statement of the conversation
5. HFMA's patient financial communications best practices specify that
patients should be told about the types of services provided and;: Who
participates in providing the service, e.g. surgeons, radiologists, etc.
6. The process of evaluating compliance with financial assistance
policies in- volves;: The annual observation, monitoring, and tracking of results for all
1/
5
, best practices.
7. The account resolution clock begins when: The first statement is sent to the
patient
8. The soft cost of a dissatisfied customer is: The customer passing on
information about their negative experience to potential patients or through social media
channels
9. The hard cost of a dissatisfied customer is: loss of future revenue
10. When there is a request for service, scheduling staff must first:
Confirm the patients key identification information
11. A standardized form informing patients about the
conditions that must be agreed to as part of the agreement for
the hospital to provide care is called: Conditions of admission
12. Hospitals need which of the following information sets to
assess a patients financial status: Demographic, Income, Assets, and Expenses
13. For new patients with no MPI number: A new medical record will be created
by the provider
14. Which option is a government sponsored program that is
2/
5
