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2026-2027
Clinician: designer/coordinator/ integrator/evaluator of care
CNL Role
Outcomes Manager
CNL Role
Client Advocate
CNL Role
Educator
CNL Role
Information Manager
CNL Role
,Systems analyst/Risk Anticipator
CNL Role
Team Manager
CNL Role
Member of a Profession
CNL Role
Lifelong Learner
CNL Role
Components of Lateral Integration of Care
Communication, Collaboration, Coordination, Evaluation
Communication: CNL Function (Lateral Integration of Care)
CNL's are the communicators between point of care and
interdisciplinary teams CNL's operate the flow of
communication and serve as translator
Effective Communication (Lateral Integration of Care)
Active input from all players
Open communication across all professional boundaries
Dissemination of information to all diverse health care
team members Keep team members informed
Meeting the needs of a patient population with complex care needs
Lateral Integration of Care
Emergency Department hand-off is an example of:
Communication: Lateral Integration of Care
,Mapping the Handoff process is an example of:
Communication: Lateral Integration of Care
Communication Errors
A common communication error is failure
to listen Verbal and non verbal messages
must be congruent
Communication must be conveyed in a manner that others can understand and can
respond
Feedback (Communication)
Clearly state your
intention Emphasize
the positive
Be specific
Focus on the behavior, not the
person Refer to the behavior
that can be changed Be
descriptive, not evaluative
Use "I" statements instead of "you"
No advice
4 Essential Qualities of Effective Teams
Trust
Open and Effective
Communication Member
Involvement
, Clearly Defined Measurable Goals
A core phenomena of CNL practice
Collaboration
An interdisciplinary process of problem solving that involves shared responsibility
for decision making
Collaboration
Development of a plan of care across settings in collaboration of all
disciplines, professions, stakeholders with the patient in focus
Collaboration
Translates discipline-specific language to a common message
Collaboration