AOM4801
Assignment two
Unique Number 796718
STUDENT NUMBER
3 5 3 0 9 0 4 0
Student name: Jasen Smallbone
DECLARATION STATEMENT
I, Jasen Smallbone understand the consequences of plagiarism & collusion and
hereby declare that the work submitted for this assignment for AOM4801 is my own
work.
Continue with your report on the next page of this document.
1
, Table of Contents
2.1. GOODS AND SERVICE DESIGN.………………………………………………………………………4
2.1.1. Research and write a short paper demonstrating an example of how a company applies
concepts of design for the environment (DfE) ……………………………………………………………….4
2.1.2. Elaborate on how Tabpc might apply and benefit from the House of Quality matrix ...…………..5
2.1.3. Calculate the overall reliability of a call centre ……………………………………………………….6
2.1.4. Calculate the resulting improvement in reliability of adding a second cooling fan to a laptop ….6
2.2. SUPPLY CHAIN AND DESIGN ………………………………………………………………………….6
2.2.1. When making location decisions, trade-offs need to be considered between economic and non-
economic factors. Explore the principal criteria that might be used for locating various ………………..6
2.2.2. “Two ways to configure and run a supply chain are push or pull system” Critically discuss this
statement, with reference to the trade-offs between these two approaches ……………………………..7
2.2.3. Calculate the optimum location for the Dis-Chem retail outlet using the centre-of-gravity method
and plot the optimum location for the Dis-Chem retail outlet in relation to the locations of the four
market segments ………………………………………………………………………………………………..8
2.2.4 Determine break-even quantity, purchase from a supplier, or manufacture in-house and
consider a new suppliers offer to make the parts ……………………………………………………………9
2.3 PROCESS SELECTION, DESIGN AND ANALYSIS ………………………………………………….10
2.3.1. Describe the relationship between “type of product” and “type of process” and justify answer .10
2.3.2. In context of Land Rover Defender, what is the relationship between the process choice and
competitive priorities …………………………………………………………………………………………..10
2.3.3. Critically discuss product-process matrix with reference to the value it can provide to
understanding different types of processes, as well as the positioning of an organisation relative to the
diagonal ………………………………………………………………………………………………………...10
2.3.4. With reference to vehicle manufacturing production, where would you position the Land Rover
Defender on the Hayes and Wheelwright matrix and why? ………………………………………………10
2.3.5. Calculating average number of customers per hour that are processed in the scenario ………10
2.4. FACILITY AND WORK DESIGN ……………………………………………………………………….11
2.4.1. Different types of layouts and the trade-offs between the various layouts ………………………11
2.4.2. Which layout pattern is best for a hospital and glass bottle manufacturer ………………………12
2.4.3. Calculating cycle time, assembly line efficiency and total idle time ………………………………12
2.5. FORECASTING AND DEMAND PLANNING …………………………………………………………13
2.5.1. Critically analyse operations managers needing to pay attention to forecasting of future demand
with reference to different planning horizons ………………………………………………………………13
2
Assignment two
Unique Number 796718
STUDENT NUMBER
3 5 3 0 9 0 4 0
Student name: Jasen Smallbone
DECLARATION STATEMENT
I, Jasen Smallbone understand the consequences of plagiarism & collusion and
hereby declare that the work submitted for this assignment for AOM4801 is my own
work.
Continue with your report on the next page of this document.
1
, Table of Contents
2.1. GOODS AND SERVICE DESIGN.………………………………………………………………………4
2.1.1. Research and write a short paper demonstrating an example of how a company applies
concepts of design for the environment (DfE) ……………………………………………………………….4
2.1.2. Elaborate on how Tabpc might apply and benefit from the House of Quality matrix ...…………..5
2.1.3. Calculate the overall reliability of a call centre ……………………………………………………….6
2.1.4. Calculate the resulting improvement in reliability of adding a second cooling fan to a laptop ….6
2.2. SUPPLY CHAIN AND DESIGN ………………………………………………………………………….6
2.2.1. When making location decisions, trade-offs need to be considered between economic and non-
economic factors. Explore the principal criteria that might be used for locating various ………………..6
2.2.2. “Two ways to configure and run a supply chain are push or pull system” Critically discuss this
statement, with reference to the trade-offs between these two approaches ……………………………..7
2.2.3. Calculate the optimum location for the Dis-Chem retail outlet using the centre-of-gravity method
and plot the optimum location for the Dis-Chem retail outlet in relation to the locations of the four
market segments ………………………………………………………………………………………………..8
2.2.4 Determine break-even quantity, purchase from a supplier, or manufacture in-house and
consider a new suppliers offer to make the parts ……………………………………………………………9
2.3 PROCESS SELECTION, DESIGN AND ANALYSIS ………………………………………………….10
2.3.1. Describe the relationship between “type of product” and “type of process” and justify answer .10
2.3.2. In context of Land Rover Defender, what is the relationship between the process choice and
competitive priorities …………………………………………………………………………………………..10
2.3.3. Critically discuss product-process matrix with reference to the value it can provide to
understanding different types of processes, as well as the positioning of an organisation relative to the
diagonal ………………………………………………………………………………………………………...10
2.3.4. With reference to vehicle manufacturing production, where would you position the Land Rover
Defender on the Hayes and Wheelwright matrix and why? ………………………………………………10
2.3.5. Calculating average number of customers per hour that are processed in the scenario ………10
2.4. FACILITY AND WORK DESIGN ……………………………………………………………………….11
2.4.1. Different types of layouts and the trade-offs between the various layouts ………………………11
2.4.2. Which layout pattern is best for a hospital and glass bottle manufacturer ………………………12
2.4.3. Calculating cycle time, assembly line efficiency and total idle time ………………………………12
2.5. FORECASTING AND DEMAND PLANNING …………………………………………………………13
2.5.1. Critically analyse operations managers needing to pay attention to forecasting of future demand
with reference to different planning horizons ………………………………………………………………13
2
