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IIA
IIA-CRMA Exam
IIA Certification in Risk Management Assurance (CRMA) Exam
Questions & Answers
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, Questions & Answers PDF Page 2
Version: 4.0
Question: 1
What is the primary purpose of a fishbone diagram?
A. To depict the areas of responsibility for departments in an organization.
B. To plan and control complex projects, such as internal audits.
C. To represent the frequencies of adverse conditions in a given process.
D. To identify the possible causes of adverse conditions.
Answer: D
Question: 2
In which of the following scenarios would a customer service hotline receive a high volume of
complaints regarding payments not being applied to customers’ accounts?
A. Invoices are not being mailed to customers.
B. An employee is tampering with customer checks.
C. Employees are submitting fraudulent expense reports.
D. The customer service department is not forwarding complaints to the accounts receivable
department.
Answer: B
Question: 3
Which of the following is a valid statement about the use of visual observations during an audit
engagement?
1. Visual observations can be used to detect ineffective controls, idle resources, and safety hazards.
2. Visual observations can be used during both preliminary survey and fieldwork stages of the audit
engagement.
3. Visual observations can provide unsubstantiated facts to management if the internal auditor
believes the information is useful.
4. Visual observations can assist an auditor in determining if a material observation should be
communicated through informal means to the organization’s senior management.
A. 1 and 2 only
B. 1 and 4 only
C. 2 and 3 only
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