BUS5117 Strategic Management Unit 8 Graded Quiz — 25 Q&A
Verified Answers 2025
Course:
BUS5117 Strategic Management — University of the People (UoPeople)
Level:
MBA
Year:
2025/2026
Format:
Graded Quiz Solutions — 25 Q&A with Verified Answers
BUS5117 Unit 8 Graded Quiz — Strategic Control and Governance
25 Questions with Verified Answers | Score: 96/100
Question 1:
The Balanced Scorecard (BSC) was developed to overcome the traditional over-reliance on which
type of performance measures?
A) Customer satisfaction metrics
B) Short-term financial metrics
C) Employee turnover rates
D) Internal process efficiency indicators
Answer: B
Explanation:
The Balanced Scorecard was created by Kaplan and Norton to address the limitations of relying
solely on short-term financial metrics, which are lagging indicators of past performance. By
incorporating non-financial perspectives (customer, internal process, and learning/growth), the
BSC provides a more comprehensive view of an organization's future value creation potential.
Question 2:
, Within the Balanced Scorecard framework, which perspective focuses on the question: "To
achieve our vision, how should we appear to our customers?"
A) Financial Perspective
B) Internal Business Process Perspective
C) Learning and Growth Perspective
D) Customer Perspective
Answer: D
Explanation:
The Customer Perspective explicitly addresses how an organization creates value for its target
customers to achieve its strategic vision. It involves identifying the target market segments and
defining the core metrics of customer outcome, such as satisfaction, retention, and market share,
which drive financial performance.
Question 3:
A software company is tracking the number of new patents filed by its R&D team and the hours of
training completed by its engineers. These metrics are most likely associated with which Balanced
Scorecard perspective?
A) Financial Perspective
B) Internal Business Process Perspective
C) Learning and Growth Perspective
D) Customer Perspective
Answer: C
Explanation:
The Learning and Growth perspective focuses on the intangible assets necessary to support long-
term value creation, including human capital (training, skills), information capital (systems,
patents), and organization capital (culture, alignment). Tracking patents and training hours directly
measures the company's capacity to innovate and improve.
Question 4:
Which of the following best distinguishes a Key Performance Indicator (KPI) from a standard
business metric?
A) A KPI is always financial, while metrics can be qualitative.
B) A KPI is directly linked to specific strategic objectives, whereas a metric is a standard
measurement of daily operations.
Verified Answers 2025
Course:
BUS5117 Strategic Management — University of the People (UoPeople)
Level:
MBA
Year:
2025/2026
Format:
Graded Quiz Solutions — 25 Q&A with Verified Answers
BUS5117 Unit 8 Graded Quiz — Strategic Control and Governance
25 Questions with Verified Answers | Score: 96/100
Question 1:
The Balanced Scorecard (BSC) was developed to overcome the traditional over-reliance on which
type of performance measures?
A) Customer satisfaction metrics
B) Short-term financial metrics
C) Employee turnover rates
D) Internal process efficiency indicators
Answer: B
Explanation:
The Balanced Scorecard was created by Kaplan and Norton to address the limitations of relying
solely on short-term financial metrics, which are lagging indicators of past performance. By
incorporating non-financial perspectives (customer, internal process, and learning/growth), the
BSC provides a more comprehensive view of an organization's future value creation potential.
Question 2:
, Within the Balanced Scorecard framework, which perspective focuses on the question: "To
achieve our vision, how should we appear to our customers?"
A) Financial Perspective
B) Internal Business Process Perspective
C) Learning and Growth Perspective
D) Customer Perspective
Answer: D
Explanation:
The Customer Perspective explicitly addresses how an organization creates value for its target
customers to achieve its strategic vision. It involves identifying the target market segments and
defining the core metrics of customer outcome, such as satisfaction, retention, and market share,
which drive financial performance.
Question 3:
A software company is tracking the number of new patents filed by its R&D team and the hours of
training completed by its engineers. These metrics are most likely associated with which Balanced
Scorecard perspective?
A) Financial Perspective
B) Internal Business Process Perspective
C) Learning and Growth Perspective
D) Customer Perspective
Answer: C
Explanation:
The Learning and Growth perspective focuses on the intangible assets necessary to support long-
term value creation, including human capital (training, skills), information capital (systems,
patents), and organization capital (culture, alignment). Tracking patents and training hours directly
measures the company's capacity to innovate and improve.
Question 4:
Which of the following best distinguishes a Key Performance Indicator (KPI) from a standard
business metric?
A) A KPI is always financial, while metrics can be qualitative.
B) A KPI is directly linked to specific strategic objectives, whereas a metric is a standard
measurement of daily operations.
