BUS5110 Managing Individual and Team Behavior Unit 8 Graded
Quiz — 25 Q&A Verified Answers 2025
Course:
BUS5110 Managing Individual and Team Behavior — University of the People (UoPeople)
Level:
MBA
Year:
2025/2026
Format:
Graded Quiz Solutions — 25 Q&A with Verified Answers
BUS5110 Unit 8 Graded Quiz — Organizational Change and
Development
25 Questions with Verified Answers | Score: 96/100
Question 1:
A manufacturing company has recently lost significant market share due to outdated production
methods. The CEO holds a company-wide town hall meeting to present stark financial data and
explain that without immediate changes, the company faces bankruptcy. According to Kurt Lewin’s
three-step change model, which stage is the CEO currently executing?
A) Unfreezing
B) Changing
C) Refreezing
D) Transforming
Answer: A
Explanation:
Unfreezing is the first stage of Lewin's model, which involves overcoming the inertia of the status
quo and dismantling existing mindsets. By presenting alarming financial data, the CEO is creating
the motivation for change and disrupting current habits, effectively "unfreezing" the organization
to prepare it for new behaviors.
, Question 2:
John Kotter’s 8-step change model builds upon Lewin’s framework but provides more detailed
actionable steps. Which of the following represents the critical first step in Kotter’s model,
necessary to overcome initial complacency?
A) Forming a powerful guiding coalition
B) Creating a vision for change
C) Establishing a sense of urgency
D) Empowering broad-based action
Answer: C
Explanation:
Establishing a sense of urgency is step one in Kotter's model. Kotter argues that over 50% of
change initiatives fail because leaders do not create enough urgency around the need for change.
The other options represent subsequent steps: forming a coalition (step 2), creating a vision (step
3), and empowering action (step 5).
Question 3:
When an organization introduces new software to automate administrative tasks, an experienced
employee refuses to learn the new system, claiming, "I've done it my way for 20 years, and it
works just fine." This behavior primarily illustrates which individual source of resistance to
change?
A) Economic factors
B) Selective information processing
C) Fear of the unknown
D) Habit
Answer: D
Explanation:
Habit refers to programmed responses that individuals rely on to cope with life's complexities.
When confronted with change, this tendency to respond in accustomed ways becomes a source
of resistance. The employee is clinging to their established routine rather than expressing a
specific fear or economic concern.
Question 4:
Quiz — 25 Q&A Verified Answers 2025
Course:
BUS5110 Managing Individual and Team Behavior — University of the People (UoPeople)
Level:
MBA
Year:
2025/2026
Format:
Graded Quiz Solutions — 25 Q&A with Verified Answers
BUS5110 Unit 8 Graded Quiz — Organizational Change and
Development
25 Questions with Verified Answers | Score: 96/100
Question 1:
A manufacturing company has recently lost significant market share due to outdated production
methods. The CEO holds a company-wide town hall meeting to present stark financial data and
explain that without immediate changes, the company faces bankruptcy. According to Kurt Lewin’s
three-step change model, which stage is the CEO currently executing?
A) Unfreezing
B) Changing
C) Refreezing
D) Transforming
Answer: A
Explanation:
Unfreezing is the first stage of Lewin's model, which involves overcoming the inertia of the status
quo and dismantling existing mindsets. By presenting alarming financial data, the CEO is creating
the motivation for change and disrupting current habits, effectively "unfreezing" the organization
to prepare it for new behaviors.
, Question 2:
John Kotter’s 8-step change model builds upon Lewin’s framework but provides more detailed
actionable steps. Which of the following represents the critical first step in Kotter’s model,
necessary to overcome initial complacency?
A) Forming a powerful guiding coalition
B) Creating a vision for change
C) Establishing a sense of urgency
D) Empowering broad-based action
Answer: C
Explanation:
Establishing a sense of urgency is step one in Kotter's model. Kotter argues that over 50% of
change initiatives fail because leaders do not create enough urgency around the need for change.
The other options represent subsequent steps: forming a coalition (step 2), creating a vision (step
3), and empowering action (step 5).
Question 3:
When an organization introduces new software to automate administrative tasks, an experienced
employee refuses to learn the new system, claiming, "I've done it my way for 20 years, and it
works just fine." This behavior primarily illustrates which individual source of resistance to
change?
A) Economic factors
B) Selective information processing
C) Fear of the unknown
D) Habit
Answer: D
Explanation:
Habit refers to programmed responses that individuals rely on to cope with life's complexities.
When confronted with change, this tendency to respond in accustomed ways becomes a source
of resistance. The employee is clinging to their established routine rather than expressing a
specific fear or economic concern.
Question 4:
