CQI Study Guide with Complete
Solutions
Customer types
The hospital employee that runs the mandatory hospital education seminars (how to call
a code, how to use the fire extinguisher, etc. - ANSWER-Internal
Customer types
The Joint Commission - ANSWER-External
Customer types
Family members of patients - ANSWER-External
Customer types
The GE representative who trained your technologists - ANSWER-External
Customer types
The urologist's office from another state who called to request films be sent from a
patient that is visiting from your town. - ANSWER-External
Customer types
Other Technologists - ANSWER-Internal
Commitment to quality results in - ANSWER-Reducted cost
Traditional quality assurance is described as - ANSWER-defensive & reactive.
Improving performance is dependent on improving - ANSWER-the process.
One reason there is a continuous need for quality improvement is - ANSWER-to meet
customer's rising or changing expectations
Which of the following is an example of the"right things done right" philosophy? -
ANSWER-Using good equipment correctly all the time
T/F
Proper documentation is necesary for tracking the effectiveness of a CQI program. -
ANSWER-True
Typically, which of the following groups is the "forgotten" customer of a radiology
department's processes? - ANSWER-The provider of radiography services
, T/F
When deciding whether or not to implement CQI, cost shuld be the most important
deciding factor. - ANSWER-False
Which of the following occured in the mid-seventies? - ANSWER-The Bureau of
Radiation Health began the regulation of medical and dental x-ray equipment.
T/F
It is possible that while you are changing a process, another problem will surface. -
ANSWER-True
Which of the following in not a critical facet of a comprehensive strategy? - ANSWER-
costs
T/F
Taylor was the first person to create a chart that measured the effectiveness and use of
equipment in the late 1930s. - ANSWER-False
Why were quality management programs developed? - ANSWER-Need to increase
productivity &
Need to decrease cost
Creating_____________in the organization makes it cost-effective. - ANSWER-
efficiency
Organization-wide, effective competition, and exceeding standards are all
characteristics of - ANSWER-CQI
How does getting your staff involved in the process of collecting, identifying, and
measuring data affect the outcome of a process? - ANSWER-It allows management to
track progress, It helps staff to become aware of problems and needs in order to find
solutions, & It motivates staff to change their work habits
Workers need_________________to feel invovled in the processes of the department. -
ANSWER-feedback
CQI is considered to be - ANSWER-Proactive & based on processes
In order for quality performance to occur, staff should be - ANSWER-involved
A customer comes into the radiology check-in desk for an 8:00 UGI. The secretary
informs the tech the patient has arrived. Ten minutes later, the tech brings the patient
back to the dressing room, explaining the procedure and verifies the patient has been
properly prepped, and the exam is performed. This is an example of which level of
customer satisfaction? - ANSWER-basic
Solutions
Customer types
The hospital employee that runs the mandatory hospital education seminars (how to call
a code, how to use the fire extinguisher, etc. - ANSWER-Internal
Customer types
The Joint Commission - ANSWER-External
Customer types
Family members of patients - ANSWER-External
Customer types
The GE representative who trained your technologists - ANSWER-External
Customer types
The urologist's office from another state who called to request films be sent from a
patient that is visiting from your town. - ANSWER-External
Customer types
Other Technologists - ANSWER-Internal
Commitment to quality results in - ANSWER-Reducted cost
Traditional quality assurance is described as - ANSWER-defensive & reactive.
Improving performance is dependent on improving - ANSWER-the process.
One reason there is a continuous need for quality improvement is - ANSWER-to meet
customer's rising or changing expectations
Which of the following is an example of the"right things done right" philosophy? -
ANSWER-Using good equipment correctly all the time
T/F
Proper documentation is necesary for tracking the effectiveness of a CQI program. -
ANSWER-True
Typically, which of the following groups is the "forgotten" customer of a radiology
department's processes? - ANSWER-The provider of radiography services
, T/F
When deciding whether or not to implement CQI, cost shuld be the most important
deciding factor. - ANSWER-False
Which of the following occured in the mid-seventies? - ANSWER-The Bureau of
Radiation Health began the regulation of medical and dental x-ray equipment.
T/F
It is possible that while you are changing a process, another problem will surface. -
ANSWER-True
Which of the following in not a critical facet of a comprehensive strategy? - ANSWER-
costs
T/F
Taylor was the first person to create a chart that measured the effectiveness and use of
equipment in the late 1930s. - ANSWER-False
Why were quality management programs developed? - ANSWER-Need to increase
productivity &
Need to decrease cost
Creating_____________in the organization makes it cost-effective. - ANSWER-
efficiency
Organization-wide, effective competition, and exceeding standards are all
characteristics of - ANSWER-CQI
How does getting your staff involved in the process of collecting, identifying, and
measuring data affect the outcome of a process? - ANSWER-It allows management to
track progress, It helps staff to become aware of problems and needs in order to find
solutions, & It motivates staff to change their work habits
Workers need_________________to feel invovled in the processes of the department. -
ANSWER-feedback
CQI is considered to be - ANSWER-Proactive & based on processes
In order for quality performance to occur, staff should be - ANSWER-involved
A customer comes into the radiology check-in desk for an 8:00 UGI. The secretary
informs the tech the patient has arrived. Ten minutes later, the tech brings the patient
back to the dressing room, explaining the procedure and verifies the patient has been
properly prepped, and the exam is performed. This is an example of which level of
customer satisfaction? - ANSWER-basic
