WGU C208 Final OA | OBJECTIVE ASSESSMENT | Test
Questions And Answers (Verified Solutions) GRADED A+
| NEWEST UPDATE 2026/2027 - WGU
Which three individuals within an organization could play the role of change agent
- ANSWER✔✔ ceo
consultant employee
Which of the eight steps described by Kotter is the first step a change leader takes
when implementing a change - ANSWER✔✔ Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1
(earliest stage) to 5 (latest stage) - ANSWER✔✔ knowledge
persuasion decision implementation
confirmation
The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to these
changes
Which type of change model should this person employ? - ANSWER✔✔
Descriptive
Which two statements characterize low end disruption - ANSWER✔✔ it is an
innovation that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - ANSWER✔✔ Communicating change initiatives through
email
Explaining why the change is needed
, What is essential for a leader to communicate when undertaking organizational
change? - ANSWER✔✔ a consistent vision of the end result of the change how
should training be viewed during organizational change - ANSWER✔✔ as a
worthwhile investment in a successful transition
Which role does creative tension play in organizational change according to Peter
Senge? - ANSWER✔✔ It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of
organizational change? - ANSWER✔✔ anger
which practice can lead to unconscious resistance to attempts at organizational
change? - ANSWER✔✔ tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications -
ANSWER✔✔ by being consistent, open, and empathetic
\
How can a leader connect with employees to help sustain organizational change? -
ANSWER✔✔ offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change?
- ANSWER✔✔ Directing leaders to focus on profit-driven goals, market share, and
employee satisfaction
What is a common cause for the failure of organizational change - ANSWER✔✔
unclear goals
How do mental model impact individuals' responses to organizational change
according to Black and Gregersen? - ANSWER✔✔ Mental models can become
barriers that prevent stakeholders' from perceiving the need for change
Which scenario is an example of on e of Black and Gregersen's strategies for
overcoming barriers to change - ANSWER✔✔ A CEO champions a change
Questions And Answers (Verified Solutions) GRADED A+
| NEWEST UPDATE 2026/2027 - WGU
Which three individuals within an organization could play the role of change agent
- ANSWER✔✔ ceo
consultant employee
Which of the eight steps described by Kotter is the first step a change leader takes
when implementing a change - ANSWER✔✔ Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1
(earliest stage) to 5 (latest stage) - ANSWER✔✔ knowledge
persuasion decision implementation
confirmation
The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to these
changes
Which type of change model should this person employ? - ANSWER✔✔
Descriptive
Which two statements characterize low end disruption - ANSWER✔✔ it is an
innovation that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - ANSWER✔✔ Communicating change initiatives through
Explaining why the change is needed
, What is essential for a leader to communicate when undertaking organizational
change? - ANSWER✔✔ a consistent vision of the end result of the change how
should training be viewed during organizational change - ANSWER✔✔ as a
worthwhile investment in a successful transition
Which role does creative tension play in organizational change according to Peter
Senge? - ANSWER✔✔ It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of
organizational change? - ANSWER✔✔ anger
which practice can lead to unconscious resistance to attempts at organizational
change? - ANSWER✔✔ tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications -
ANSWER✔✔ by being consistent, open, and empathetic
\
How can a leader connect with employees to help sustain organizational change? -
ANSWER✔✔ offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change?
- ANSWER✔✔ Directing leaders to focus on profit-driven goals, market share, and
employee satisfaction
What is a common cause for the failure of organizational change - ANSWER✔✔
unclear goals
How do mental model impact individuals' responses to organizational change
according to Black and Gregersen? - ANSWER✔✔ Mental models can become
barriers that prevent stakeholders' from perceiving the need for change
Which scenario is an example of on e of Black and Gregersen's strategies for
overcoming barriers to change - ANSWER✔✔ A CEO champions a change
