WGU C208 Final Assessment Exam Questions And
Answers | Verified Solutions | GRADED A+ | LATEST
UPDATE 2026/2027 | GUARANTEED PASS!!
1. Which stage in Lewin's Change Model focuses on embedding new practices
into the corporate culture? a) Unfreezing
b) Transformation
c) Freezing
d) Refreezing Answer: d) Refreezing
2. Which of the following is not a characteristic of an empowering
management style? a) Delegation
b) Use of teams
c) Relying on hierarchical authority
d) Worker autonomy
Answer: c) Relying on hierarchical authority
3. What is the initial step in Kotter's model for transformational change?
a) Form a guiding coalition
b) Develop a vision
c) Create a sense of urgency
d) Empower others
Answer: c) Create a sense of urgency
4. Which of these is NOT a reason why employees resist change in the
workplace?
a) Managers create expectations of negative outcomes
b) Fear of harm, such as layoffs
c) Resentment from being forced into change
d) Management has effectively communicated the need for change Answer: d)
Management has effectively communicated the need for change
, 5. Why does Kotter suggest establishing "short-term wins" during a change
process?
a) To foster a sense of progress and provide rewards for employees
b) To justify the change effort to higher management
c) To phase out outdated practices
d) No reason
Answer: a) To foster a sense of progress and provide rewards for employees
8. Which of the following is NOT one of the four stages in Black and
Gregersen’s change model?
a) Do the right thing and do it well
b) Discover that the right thing is now wrong
c) Execute the new right thing, even if imperfect
d) Eventually, do the new right thing effectively
Answer: c) Execute the new right thing, even if imperfect
9. In the ADKAR model, which stage involves reinforcing the change through
continued focus? a) Desire
b) Awareness
c) Reinforcement
d) Ability
Answer: c) Reinforcement
10. Which type of change effort is best suited for a manager who is
risktolerant?
a) Evolutionary
b) Gradual
c) Revolutionary
d) Pilot
Answer: c) Revolutionary
11. What is the third step in Cisco’s Change Roadmap (CCR)? a)
Prepare
b) Implement
c) Manage
d) Execute Answer: c) Manage
Answers | Verified Solutions | GRADED A+ | LATEST
UPDATE 2026/2027 | GUARANTEED PASS!!
1. Which stage in Lewin's Change Model focuses on embedding new practices
into the corporate culture? a) Unfreezing
b) Transformation
c) Freezing
d) Refreezing Answer: d) Refreezing
2. Which of the following is not a characteristic of an empowering
management style? a) Delegation
b) Use of teams
c) Relying on hierarchical authority
d) Worker autonomy
Answer: c) Relying on hierarchical authority
3. What is the initial step in Kotter's model for transformational change?
a) Form a guiding coalition
b) Develop a vision
c) Create a sense of urgency
d) Empower others
Answer: c) Create a sense of urgency
4. Which of these is NOT a reason why employees resist change in the
workplace?
a) Managers create expectations of negative outcomes
b) Fear of harm, such as layoffs
c) Resentment from being forced into change
d) Management has effectively communicated the need for change Answer: d)
Management has effectively communicated the need for change
, 5. Why does Kotter suggest establishing "short-term wins" during a change
process?
a) To foster a sense of progress and provide rewards for employees
b) To justify the change effort to higher management
c) To phase out outdated practices
d) No reason
Answer: a) To foster a sense of progress and provide rewards for employees
8. Which of the following is NOT one of the four stages in Black and
Gregersen’s change model?
a) Do the right thing and do it well
b) Discover that the right thing is now wrong
c) Execute the new right thing, even if imperfect
d) Eventually, do the new right thing effectively
Answer: c) Execute the new right thing, even if imperfect
9. In the ADKAR model, which stage involves reinforcing the change through
continued focus? a) Desire
b) Awareness
c) Reinforcement
d) Ability
Answer: c) Reinforcement
10. Which type of change effort is best suited for a manager who is
risktolerant?
a) Evolutionary
b) Gradual
c) Revolutionary
d) Pilot
Answer: c) Revolutionary
11. What is the third step in Cisco’s Change Roadmap (CCR)? a)
Prepare
b) Implement
c) Manage
d) Execute Answer: c) Manage
