WGU C208 Final Assessment Questions And Answers |
Latest Update 2026/2027 | Graded A+ | 100% Correct –
Guaranteed Pass.
Which stage in Kurt Lewin's change model involves changes being
institutionalized in the corporate culture? a) Unfreezing
b) Changing
c) Freezing
d) Refreezing Answer: d) Refreezing
Which of the following does not characterize the management style known as
empowerment?
a) Delegation
b) Use of teams
c) Reliance on hierarchy
d) Autonomy of workers Answer: c) Reliance on hierarchy
What is the first step in John Kotter's eight-step process for transformational
change?
a) Form a guiding coalition
b) Create a vision
c) Establish a sense of urgency
d) Empower others to act
Answer: c) Establish a sense of urgency
Which of the following is not an explanation for why people resist change at
work?
a) Defensive managers who create an expectation of negative change.
,b) Fear of change that will hurt them through layoffs, unpleasant new
responsibilities.
c) Resentment over being forced to accept change.
d) Management has explained and demonstrated the need for change. Answer: d)
Management has explained and demonstrated the need for change.
The development of the Internet is an example of ____________. a)
Common innovation
b) Incremental innovation
c) Semi-radical innovation
d) Radical innovation Answer: d) Radical innovation
Which stage in Kurt Lewin's change model involves people employing new
skills and attitudes and being rewarded by the organization for doing so? a)
Unfreezing
b) Refreezing
c) Changing
d) None of the above Answer: b) Refreezing
Which of the following is not one of the four stages of change in the Black and
Gregersen model?
a) Do the right thing and do it well.
b) Discover that the right thing is now the wrong thing.
c) Do the new right thing, and do it fairly well at first.
d) Eventually do the new right thing well.
Answer: c) Do the new right thing, and do it fairly well at first.
Sustaining organizational change through continued focus occurs during
which step in the ADKAR model? a) Desire
b) Awareness
c) Reinforcement
, d) Ability
Answer: c) Reinforcement
C
A manager who is comfortable with risk will be more likely to lead which sort of
change effort? - ANSWER✔✔ a) Evolutionary b) Gradual
c) Revolutionary
d) Pilot
C
Why does John Kotter advocate creating "short-term wins" in his eight-step
process for change?
a) They help to create a feeling of progress as well as an opportunity to reward
employees.
b) They justify the change effort for senior management.
c) They allow old ways to be retired.
d) None of the above
Answer: a) They help to create a feeling of progress as well as an opportunity to
reward employees.
The third step of the Cisco Change Roadmap (CCR) is:
a) Prepare
b) Implement
c) Manage
d) Execute - ANSWER✔✔ C
Latest Update 2026/2027 | Graded A+ | 100% Correct –
Guaranteed Pass.
Which stage in Kurt Lewin's change model involves changes being
institutionalized in the corporate culture? a) Unfreezing
b) Changing
c) Freezing
d) Refreezing Answer: d) Refreezing
Which of the following does not characterize the management style known as
empowerment?
a) Delegation
b) Use of teams
c) Reliance on hierarchy
d) Autonomy of workers Answer: c) Reliance on hierarchy
What is the first step in John Kotter's eight-step process for transformational
change?
a) Form a guiding coalition
b) Create a vision
c) Establish a sense of urgency
d) Empower others to act
Answer: c) Establish a sense of urgency
Which of the following is not an explanation for why people resist change at
work?
a) Defensive managers who create an expectation of negative change.
,b) Fear of change that will hurt them through layoffs, unpleasant new
responsibilities.
c) Resentment over being forced to accept change.
d) Management has explained and demonstrated the need for change. Answer: d)
Management has explained and demonstrated the need for change.
The development of the Internet is an example of ____________. a)
Common innovation
b) Incremental innovation
c) Semi-radical innovation
d) Radical innovation Answer: d) Radical innovation
Which stage in Kurt Lewin's change model involves people employing new
skills and attitudes and being rewarded by the organization for doing so? a)
Unfreezing
b) Refreezing
c) Changing
d) None of the above Answer: b) Refreezing
Which of the following is not one of the four stages of change in the Black and
Gregersen model?
a) Do the right thing and do it well.
b) Discover that the right thing is now the wrong thing.
c) Do the new right thing, and do it fairly well at first.
d) Eventually do the new right thing well.
Answer: c) Do the new right thing, and do it fairly well at first.
Sustaining organizational change through continued focus occurs during
which step in the ADKAR model? a) Desire
b) Awareness
c) Reinforcement
, d) Ability
Answer: c) Reinforcement
C
A manager who is comfortable with risk will be more likely to lead which sort of
change effort? - ANSWER✔✔ a) Evolutionary b) Gradual
c) Revolutionary
d) Pilot
C
Why does John Kotter advocate creating "short-term wins" in his eight-step
process for change?
a) They help to create a feeling of progress as well as an opportunity to reward
employees.
b) They justify the change effort for senior management.
c) They allow old ways to be retired.
d) None of the above
Answer: a) They help to create a feeling of progress as well as an opportunity to
reward employees.
The third step of the Cisco Change Roadmap (CCR) is:
a) Prepare
b) Implement
c) Manage
d) Execute - ANSWER✔✔ C
