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Human Relations Final Exam Newest Actual Exam With
Complete Questions And Correct Detailed Answers (Verified
Answers) |Already Graded A+
Why are human relations skills so important? - ANSWERS--the better
you can work with people, the more successful you will be in your
personal and professional lives
Goals of Human Relations - ANSWERS--to create win-win situation by
satisfying employee needs while achieving organizational objectives
Win-Win Situation - ANSWERS--good solution for both individual and
company; good solution for both individuals involved
Total Peson Approach - ANSWERS--we are not just the skills we bring
with us to work, class, groups, organizations; factor in the "whole
person"
System Effect - ANSWERS--all people in the organization are affected
by at least one other person, and each person affects the whole
group/organization
Elton Mayo - ANSWERS--is called the "father of human relations"
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Hawthorne Effect - ANSWERS--refers to an increase in performance
caused by the special attention given to employees
3 Levels of Behavior - ANSWERS--individual, group, organization
Organization - ANSWERS--group of people working to achieve one or
more objectives
Organizational Behavior - ANSWERS--collective behavior or an
organization's individuals and groups
Performance - ANSWERS--the extent to which expectations or
objectives have been met
Psychological Contract - ANSWERS--shared expectations between
people
Human Relations Guidelines - ANSWERS--be optimistic
be positive
genuine interest in others
smile/have sense of humor
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call people by name
listen to others
help others
think before you act
apologize
create win-win situation
Intrapersonal Skills - ANSWERS--are within the individual and include
characteristics such as personality, attitudes, self-concept, and
integrity
Interpersonal Skills - ANSWERS--ability to work well with a diversity
of people
Leadership Skill - ANSWERS--ability to influence others and work well
in teams
Theory Z - ANSWERS--integrates common business practices in the
United States and Japan into one middle ground framework
appropriate for use in the United States
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Robert Owen - ANSWERS--father of personnel management
Frederick Taylor - ANSWERS--father of scientific management
Locus of Control - ANSWERS--continuum representing one's belief as
to whether external or internal forces control one's destiny
External - ANSWERS--believe that they have little control over their
performance and are closed to new experiences
Internal - ANSWERS--believe that they are in control and are open to
new experiences to improve performance
Stress - ANSWERS--is an emotional and/or physical reaction to
environmental activities and events
Stressors - ANSWERS--situations in which people feel anxiety,
tensions, and pressure
Eustress - ANSWERS--good stress; optimal amount
Distress - ANSWERS--too much stress
Human Relations Final Exam Newest Actual Exam With
Complete Questions And Correct Detailed Answers (Verified
Answers) |Already Graded A+
Why are human relations skills so important? - ANSWERS--the better
you can work with people, the more successful you will be in your
personal and professional lives
Goals of Human Relations - ANSWERS--to create win-win situation by
satisfying employee needs while achieving organizational objectives
Win-Win Situation - ANSWERS--good solution for both individual and
company; good solution for both individuals involved
Total Peson Approach - ANSWERS--we are not just the skills we bring
with us to work, class, groups, organizations; factor in the "whole
person"
System Effect - ANSWERS--all people in the organization are affected
by at least one other person, and each person affects the whole
group/organization
Elton Mayo - ANSWERS--is called the "father of human relations"
,2|Page
Hawthorne Effect - ANSWERS--refers to an increase in performance
caused by the special attention given to employees
3 Levels of Behavior - ANSWERS--individual, group, organization
Organization - ANSWERS--group of people working to achieve one or
more objectives
Organizational Behavior - ANSWERS--collective behavior or an
organization's individuals and groups
Performance - ANSWERS--the extent to which expectations or
objectives have been met
Psychological Contract - ANSWERS--shared expectations between
people
Human Relations Guidelines - ANSWERS--be optimistic
be positive
genuine interest in others
smile/have sense of humor
,3|Page
call people by name
listen to others
help others
think before you act
apologize
create win-win situation
Intrapersonal Skills - ANSWERS--are within the individual and include
characteristics such as personality, attitudes, self-concept, and
integrity
Interpersonal Skills - ANSWERS--ability to work well with a diversity
of people
Leadership Skill - ANSWERS--ability to influence others and work well
in teams
Theory Z - ANSWERS--integrates common business practices in the
United States and Japan into one middle ground framework
appropriate for use in the United States
, 4|Page
Robert Owen - ANSWERS--father of personnel management
Frederick Taylor - ANSWERS--father of scientific management
Locus of Control - ANSWERS--continuum representing one's belief as
to whether external or internal forces control one's destiny
External - ANSWERS--believe that they have little control over their
performance and are closed to new experiences
Internal - ANSWERS--believe that they are in control and are open to
new experiences to improve performance
Stress - ANSWERS--is an emotional and/or physical reaction to
environmental activities and events
Stressors - ANSWERS--situations in which people feel anxiety,
tensions, and pressure
Eustress - ANSWERS--good stress; optimal amount
Distress - ANSWERS--too much stress
