IFSM 201 Basics of Databases Module Quiz Questions and Answers.

Basics of Databases Module Schedule: Available now.Due 06/19/2016 11:59 PM EDT Question 1 Select one answer. 10 points True or false? Spreadsheets provide more options for graphical representation of the data than databases.  True  False Question 2 Select one answer. 10 points In terms of customer service issues, which of the following is the least likely reason for using a robust CRM?  A CRM can optimize the information shared among departments, resulting in better management of existing accounts.  A CRM can provide a more rapid response to queries and concerns by forwarding the query to the right department.  A CRM can enable members of pertinent departments to have access to all the relevant information, enabling them to answer queries and resolve problems quickly and easily.  A CRM can provide a company's marketing department with information needed to identify and target new customers.