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1. _________ refers to all real-and-virtual environments b. Extended Reality
generated by computer graphics and wearables that
create a realistic three-dimensional environment.
a. Augmented Reality
b. Extended Reality
c. Virtual Reality
d. Mixed Reality
2. According to a study cited it the New York Times, a b. 11 minutes
typical office worker gets only 11 minutes between
each interruption. According to this same study, how
long does it take on average to return to the original
task after an interruption?
a. 5 minutes
b. 11 minutes
c. 25 minutes
d. 1 hour
e. no verifiable time information
3. According to research, how long does it take on aver- c. 66 days
age to develop a new habit or break an old one?
a. 21 days
b. 45 days
c. 66 days
d. 365 days
e. there is no verifiable average
4. According to The Platinum Rule, Thinkers and Relators d. indirect, meaning they
are both: are cautious, introverted
a. open meaning, they are expressive and slower-paced
b. guarded, meaning they are reserved and formal
c. direct, meaning they are forceful, extroverted and
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fast-paced
d. indirect, meaning they are cautious, introverted and
slower-paced
e. none of the above
5. "Achieving maximum productivity with minimum b. efficiency
wasted effort or expense" is the definition of what
term?
a. effectiveness
b. efficiency
c. projects
d. tasks
e. none of the above
6. Advice or intervention questions include: c. What do you think
a. What? How many? Who? When? Tell me more; can we should do about this?
you give me an example? Have you thought about
b. What happened to cause this result? How do you doing this? Is there any-
feel about that? What do you think it means? How do thing else you can do?
you know?
c. What do you think we should do about this? Have
you thought about doing this? Is there anything else
you can do?
d. What would happen if...? Why do you think they did
it that way?
7. All of the following are best practices regarding meet- c. always include emotions
ing minutes except and personal perceptions
a. meeting minutes reflect only the true important to fully demonstrate the
information intent of the speaker
b. when capturing notes during the meeting, do not
attempt to write what was said word for word or in
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complete sentences; instead use bullet points key-
words and short phrases
c. always include emotions and personal perceptions
to fully demonstrate the intent of the speaker
d. Always note the accurate order of discussion even
if it doesn't match the agenda.
e. all are best practices.
8. All of the following are helpful practices when receiv- d. dismiss messages from
ing negative feedback except those who deliver feed-
a. ask questions to gain clarity and restate what you're back poorly
hearing to ensure accuracy
b. Concentrate on feedback that is based in fact or
comes from people whose opinions matter
c. when emotions are running high, request to pause
the conversation
d. dismiss messages from those who deliver feedback
poorly
e. demonstrate willingness and ability to develop by
taking action
9. All of the following characteristics describe 'events' d. use procedural rules
except and requires minutes
a. are often larger in scale and tend to require more
resources, planning and time.
b. an occurrence, happening or activity wherein some-
thing notable takes place.
c. are typically special in nature
d. use procedural rules and requires minutes
e. can take place in-person or virtually
10. e. all are best practices
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All the following are best practices for creating an
effective virtual filing system except
a. keep individual files in the root directory outside of
folders
b. use a logical hierarchical structure
c. mirror the structure of your paper filing system as
much as possible
d. Files should start general and become more specific
as the go deeper
e. all are best practices
11. 1. An artificial intelligence application used to conduct b. a chatbot
an online chat conversation is an example of
a. instant messaging
b. a chatbot
c. yammer
d. private message
12. As part of the leader's role as influencer, the leader c. create and communi-
will cate a vision for the future
a. organize resources, staff, jobs and systems
b. coach, monitor and assess performance
c. create and communicate a vision for the future
d. focus on operational tasks and results
13. Avoiding eye contact with others is often associated d. discomfort
with:
a. confidence
b. trustworthiness
c. poise
d. discomfort
e. maturity