Memo | Due January/February 2026 | Practising
Workplace English (UNISA)
, Question 1:
Which of the following is the most appropriate way to greet a colleague in a formal
email?
a) Hey there!
b) Hi!
c) Dear Mr. Smith,
d) What's up?
Correct Option: c) Dear Mr. Smith,
Rationale: In formal communication, using "Dear" followed by the recipient's title and
last name shows respect and professionalism.
Question 2:
What is the best response when you do not understand a colleague's instructions?
a) "I don't get it. Explain it better."
b) "Can you clarify that for me, please?"
c) "That's confusing."
d) "I think I understand."
Correct Option: b) "Can you clarify that for me, please?"
Rationale: This response is polite and encourages open communication while seeking
further explanation.
Question 3:
Which phrase is most appropriate when making a suggestion during a meeting?
a) "You should do this."
b) "I think we should consider..."
c) "That's a terrible idea."
d) "This is how it should be done."
Correct Option: b) "I think we should consider..."
Rationale: This phrase expresses a suggestion respectfully, making it collaborative
instead of directive.
Question 4:
When asking for feedback on your performance, which phrase would be the most
respectful approach?
a) "What do you think of my work?"
b) "Is my work good enough?"