California Household Movers Practice Exam
1. Which state agency regulates household goods movers in California?
A) California Department of Consumer Affairs
B) Bureau of Household Goods and Services (BHGS)
C) California Public Utilities Commission (CPUC)
D) California Department of Transportation
ANSWER: B
EXPLANATION: The Bureau of Household Goods and Services (BHGS) under the
Department of Consumer Affairs licenses and regulates household movers in California.
2. A Household Goods Carrier (HGC) license in California must be renewed every:
A) 1 year
B) 2 years
C) 3 years
D) 5 years
ANSWER: B
EXPLANATION: The HGC license must be renewed every two years.
3. What is the minimum amount of cargo liability insurance required for a household
mover in California?
A) $10,000
B) $25,000
C) $50,000
D) $75,000
ANSWER: D
EXPLANATION: California requires household movers to carry at least $75,000 in cargo
liability insurance.
4. Before loading a shipment, what document must the mover provide to the
customer?
A) Bill of Lading
B) Order for Service
C) Inventory Sheet
D) Weight Certificate
ANSWER: B
EXPLANATION: The Order for Service must be provided before loading begins, detailing the
services to be performed and estimated charges.
,5. What does "released value protection" mean in a moving contract?
A) The mover assumes full liability for the goods' actual cash value
B) The mover's liability is limited to 60 cents per pound per article
C) The mover provides replacement value coverage
D) The customer assumes all risk of damage
ANSWER: B
EXPLANATION: Released value protection limits the mover's liability to 60 cents per pound
per article, unless the customer purchases additional valuation coverage.
6. Under California law, what is the maximum deposit a mover can collect before
moving day?
A) 10% of the estimated charges
B) 25% of the estimated charges
C) $1,000 or 10%, whichever is less
D) No deposit allowed before moving day
ANSWER: C
EXPLANATION: California limits deposits to the lesser of $1,000 or 10% of the estimated
charges.
7. Which of the following must appear on every moving vehicle in California?
A) Company name and telephone number
B) Motor carrier number issued by BHGS
C) Both A and B
D) Neither A nor B
ANSWER: C
EXPLANATION: Both the company name/phone number and the motor carrier number
must be displayed on all moving vehicles.
8. What is the "110% rule" in California moving estimates?
A) The final cost cannot exceed 110% of a non-binding estimate
B) The deposit cannot exceed 110% of the first day's charges
C) The estimate must be within 110% of competitors' prices
D) The mover must complete the move within 110% of estimated time
ANSWER: A
EXPLANATION: For non-binding estimates, the final charges cannot exceed 110% of the
written estimate, provided the customer doesn't add items or services.
9. How many days does a customer have to file a claim for loss or damage with the
mover?
A) 30 days
, B) 60 days
C) 90 days
D) 120 days
ANSWER: C
EXPLANATION: Customers have 90 days from the date of delivery to file a written claim for
loss or damage.
10. When must a mover provide a copy of "Your Rights and Responsibilities When You
Move" booklet?
A) At the time of estimate
B) Before signing the Order for Service
C) On moving day before loading
D) Within 30 days after the move
ANSWER: B
EXPLANATION: Federal and California law require providing this booklet before the
customer signs the Order for Service.
11. What is required for moving items of "extraordinary value" (over $100 per pound)?
A) They must be listed on a high-value inventory sheet
B) They require special valuation coverage
C) The mover can refuse to transport them
D) All of the above
ANSWER: D
EXPLANATION: Items over $100 per pound are considered extraordinary value and have
special handling and documentation requirements.
12. Which of these activities requires a Household Goods Carrier license in California?
A) Loading and unloading household goods
B) Transporting household goods for hire
C) Both A and B
D) Neither A nor B
ANSWER: C
EXPLANATION: Both loading/unloading and transporting household goods for hire require
a valid HGC license.
13. What is the primary purpose of the "weight ticket" in a move?
A) To verify the driver's hours of service
B) To determine the actual weight charges
C) To document vehicle safety compliance
D) To record fuel consumption
1. Which state agency regulates household goods movers in California?
A) California Department of Consumer Affairs
B) Bureau of Household Goods and Services (BHGS)
C) California Public Utilities Commission (CPUC)
D) California Department of Transportation
ANSWER: B
EXPLANATION: The Bureau of Household Goods and Services (BHGS) under the
Department of Consumer Affairs licenses and regulates household movers in California.
2. A Household Goods Carrier (HGC) license in California must be renewed every:
A) 1 year
B) 2 years
C) 3 years
D) 5 years
ANSWER: B
EXPLANATION: The HGC license must be renewed every two years.
3. What is the minimum amount of cargo liability insurance required for a household
mover in California?
A) $10,000
B) $25,000
C) $50,000
D) $75,000
ANSWER: D
EXPLANATION: California requires household movers to carry at least $75,000 in cargo
liability insurance.
4. Before loading a shipment, what document must the mover provide to the
customer?
A) Bill of Lading
B) Order for Service
C) Inventory Sheet
D) Weight Certificate
ANSWER: B
EXPLANATION: The Order for Service must be provided before loading begins, detailing the
services to be performed and estimated charges.
,5. What does "released value protection" mean in a moving contract?
A) The mover assumes full liability for the goods' actual cash value
B) The mover's liability is limited to 60 cents per pound per article
C) The mover provides replacement value coverage
D) The customer assumes all risk of damage
ANSWER: B
EXPLANATION: Released value protection limits the mover's liability to 60 cents per pound
per article, unless the customer purchases additional valuation coverage.
6. Under California law, what is the maximum deposit a mover can collect before
moving day?
A) 10% of the estimated charges
B) 25% of the estimated charges
C) $1,000 or 10%, whichever is less
D) No deposit allowed before moving day
ANSWER: C
EXPLANATION: California limits deposits to the lesser of $1,000 or 10% of the estimated
charges.
7. Which of the following must appear on every moving vehicle in California?
A) Company name and telephone number
B) Motor carrier number issued by BHGS
C) Both A and B
D) Neither A nor B
ANSWER: C
EXPLANATION: Both the company name/phone number and the motor carrier number
must be displayed on all moving vehicles.
8. What is the "110% rule" in California moving estimates?
A) The final cost cannot exceed 110% of a non-binding estimate
B) The deposit cannot exceed 110% of the first day's charges
C) The estimate must be within 110% of competitors' prices
D) The mover must complete the move within 110% of estimated time
ANSWER: A
EXPLANATION: For non-binding estimates, the final charges cannot exceed 110% of the
written estimate, provided the customer doesn't add items or services.
9. How many days does a customer have to file a claim for loss or damage with the
mover?
A) 30 days
, B) 60 days
C) 90 days
D) 120 days
ANSWER: C
EXPLANATION: Customers have 90 days from the date of delivery to file a written claim for
loss or damage.
10. When must a mover provide a copy of "Your Rights and Responsibilities When You
Move" booklet?
A) At the time of estimate
B) Before signing the Order for Service
C) On moving day before loading
D) Within 30 days after the move
ANSWER: B
EXPLANATION: Federal and California law require providing this booklet before the
customer signs the Order for Service.
11. What is required for moving items of "extraordinary value" (over $100 per pound)?
A) They must be listed on a high-value inventory sheet
B) They require special valuation coverage
C) The mover can refuse to transport them
D) All of the above
ANSWER: D
EXPLANATION: Items over $100 per pound are considered extraordinary value and have
special handling and documentation requirements.
12. Which of these activities requires a Household Goods Carrier license in California?
A) Loading and unloading household goods
B) Transporting household goods for hire
C) Both A and B
D) Neither A nor B
ANSWER: C
EXPLANATION: Both loading/unloading and transporting household goods for hire require
a valid HGC license.
13. What is the primary purpose of the "weight ticket" in a move?
A) To verify the driver's hours of service
B) To determine the actual weight charges
C) To document vehicle safety compliance
D) To record fuel consumption
