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aPHR Certification Study Guides
Human Resource Managment (HRM) - -Correct Answer-HRM
consists of an organization's "people practices" - the policies,
practices, and systems that influence employees' behavior,
attitudes, and performance.
Explain how HRM contributes to an organization's
performance - -Correct Answer-Through its practices or
process, The HRM influences who works for the organization
and how those people work. These human resources, if well
managed, have the potential to be a source of sustainable
competitive advantage, contributing to basic objectives such
as quality, profits, and customer satisfaction.
HRM Process/ practices
- -Correct Answer-1) Analysis and Design of work
2) HR planning
3) Recruitment
4) Selection
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5)Training and development
6)Compensation
7)Performance Management
8) Employee Relations
Human Capital - -Correct Answer-An Organization's
employees, described in terms of their training, experience,
judgement, intelligence, relationships, and insight.
Human Resources qualities valuable to the success of
organizations - -Correct Answer-1) Human Resources are
VALUABLE- high-quality employees provide a needed service
as they perform many critical functions.
2) Human Resources are RARE- a person with high levels of
the needed skills and knowledge is not common
3) Human Resources CANNOT BE IMITATED -
4) Human Resources have NO GOOD SUBSTITUTES
High Performance Work System - -Correct Answer-An
organization in which technology, organizational structure,
people, and processes work seamlessly to give an
organization an advantage in the competitive environment.
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, 3
Maintaining a High-Performance Work System may include: -
-Correct Answer--Development of training programs
-Recruitment of people with new skill sets
- Establishment of rewards for such behaviors as team work,
flexibility, and learning
Ratio of HR employees to total employees - -Correct Answer-
2 full time HR staff persons for every 100 employees on
payroll.
In small organizations the ratio is much higher
Administrative role of HRM - -Correct Answer-Handling
administrative tasks ( hiring employees, answering questions
about benefits) efficiently and with a commitment to quality.
This requires expertise in the particular task
Business Partner role of HRM - -Correct Answer-Developing
effective HR systems that help the org meet its goals
attracting, keeping, and developing people with the skill it
needs.
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, 4
For the systems to be effective, HR people must understand
the business so it can understand what the business needs
Strategic partner role - -Correct Answer-Contributing to the
company's strategies through an understanding of its existing
and needed HR and ways HR practices can give the company
a competitive advantage.
For strategic ideas to be effective, HR people must
understand the business, it's industry, and its competitors
Job Analysis - -Correct Answer-The process of getting detailed
information about jobs
Work Flow Design - -Correct Answer-The process of analyzing
the tasks necessary for the production of a product or service
Job - -Correct Answer-A set of related duties
4
aPHR Certification Study Guides
Human Resource Managment (HRM) - -Correct Answer-HRM
consists of an organization's "people practices" - the policies,
practices, and systems that influence employees' behavior,
attitudes, and performance.
Explain how HRM contributes to an organization's
performance - -Correct Answer-Through its practices or
process, The HRM influences who works for the organization
and how those people work. These human resources, if well
managed, have the potential to be a source of sustainable
competitive advantage, contributing to basic objectives such
as quality, profits, and customer satisfaction.
HRM Process/ practices
- -Correct Answer-1) Analysis and Design of work
2) HR planning
3) Recruitment
4) Selection
1
, 2
5)Training and development
6)Compensation
7)Performance Management
8) Employee Relations
Human Capital - -Correct Answer-An Organization's
employees, described in terms of their training, experience,
judgement, intelligence, relationships, and insight.
Human Resources qualities valuable to the success of
organizations - -Correct Answer-1) Human Resources are
VALUABLE- high-quality employees provide a needed service
as they perform many critical functions.
2) Human Resources are RARE- a person with high levels of
the needed skills and knowledge is not common
3) Human Resources CANNOT BE IMITATED -
4) Human Resources have NO GOOD SUBSTITUTES
High Performance Work System - -Correct Answer-An
organization in which technology, organizational structure,
people, and processes work seamlessly to give an
organization an advantage in the competitive environment.
2
, 3
Maintaining a High-Performance Work System may include: -
-Correct Answer--Development of training programs
-Recruitment of people with new skill sets
- Establishment of rewards for such behaviors as team work,
flexibility, and learning
Ratio of HR employees to total employees - -Correct Answer-
2 full time HR staff persons for every 100 employees on
payroll.
In small organizations the ratio is much higher
Administrative role of HRM - -Correct Answer-Handling
administrative tasks ( hiring employees, answering questions
about benefits) efficiently and with a commitment to quality.
This requires expertise in the particular task
Business Partner role of HRM - -Correct Answer-Developing
effective HR systems that help the org meet its goals
attracting, keeping, and developing people with the skill it
needs.
3
, 4
For the systems to be effective, HR people must understand
the business so it can understand what the business needs
Strategic partner role - -Correct Answer-Contributing to the
company's strategies through an understanding of its existing
and needed HR and ways HR practices can give the company
a competitive advantage.
For strategic ideas to be effective, HR people must
understand the business, it's industry, and its competitors
Job Analysis - -Correct Answer-The process of getting detailed
information about jobs
Work Flow Design - -Correct Answer-The process of analyzing
the tasks necessary for the production of a product or service
Job - -Correct Answer-A set of related duties
4
