[Insert name]
BTEC Level 3 National Diploma/Extended Diploma in Health and Social Care
Unit 5 Meeting individual Care and Support needs
[Insert name]
Candidate Number: ….
Registration number: ……
BTEC Level 3 National Diploma/Extended
Diploma in Health and Social Care -
Unit 5 Meeting individual Care and Support
needs.
Assignment 1
(Learning aims A, B & C)
[Insert the name of your school]
Centre Number: …..
1
,[Insert name]
BTEC Level 3 National Diploma/Extended Diploma in Health and Social Care
Unit 5 Meeting individual Care and Support needs
Learning Aim A
Introduction
I have recently started working for a domiciliary care agency as a care worker. As
part of my induction, I have been shadowing a senior care worker. Now, a senior
care worker will assess me, as I support Gina and Martin in their own homes. I have
been asked to write a report which states how anti-discriminatory practices have
been achieved. My report would include all of the following: an evaluation of the
success of promoting anti-discriminatory practice for Gina and Martin. My aims are:
explaining the importance of promoting equality and diversity for individuals with
different needs, analysing the impact of preventing discrimination for individuals with
different needs and evaluating the success of promoting anti-discriminatory practice
for specific individuals with different needs, in relation to Gina and Martin.
Chosen case studies
Case study 3: Martin aged 17 years
Martin has a hearing impairment and uses two hearing aids, (one in each ear).
Martin also uses British Sign Language, (BSL) to communicate with his teachers at
the local college. The teachers have encouraged the other students to learn BSL and
some have. However, some students use Martin’s disability as an opportunity for
making fun at him. Martin has informed his tutor about this, but nothing has changed,
and he feels that he cannot present his own point of view clearly enough to make
anyone understand the effects of the teasing on his self-esteem and confidence.
Martin’s father has offered to act as an advocate but the tutor considers that Martin
should be able to cope with the other student’s remarks, and that an advocate is
unnecessary. Due to his disability, Martin has an Education Health and Care Plan,
(EHC) in place, which specifically states, that Martin is to be provided with a
advocate, should the need arise. Martin also has asthma, which has become worse
recently, leading to him being admitted to hospital on two occasions. The G.P. has
said that the increase in asthma attacks, could be at least partly due to the college
situation, and has recommended that Martin takes a break from college. As the end
of year exams are due shortly, Martin does not want to miss classes.
Case study 4 Gina aged 16 years
Gina is 16 years old and lives with her dad in a house in the north of the UK. Gina
attends the local academy and has a part-time job at the local supermarket stacking
shelves. Gina’s Dad Ray is disabled and has a job at the same supermarket as Gina.
Gina’s mum died three years ago, meaning that Gina is her dad’s main carer. Gina
has to prepare breakfast for her dad and prepare his lunch, leaving it in the fridge for
him to pop in the microwave when he is hungry. When Gina arrives home, she
hoovers round the house, clears up her dad’s dirty crockery and takes the washing
out of the washing machine. She then tries to finish her homework before her dad
comes home from work and wants his evening meal. Gina has heard that she may
be able to get some help with the house, but doesn’t know how to access this. Her
dad has told her not to find out as he thinks that they are managing just fine.
Gina is developing bad headaches, possibly due to lack of sleep, as her dad often
wakes in the night and listens to the radio, disturbing Gina’s sleep. Gina’s teachers
are becoming concerned as Gina is finding concentration difficult in the classroom.
2
,[Insert name]
BTEC Level 3 National Diploma/Extended Diploma in Health and Social Care
Unit 5 Meeting individual Care and Support needs
P1
Equality
Equality refers to service users receiving the same treatment and care. No matter
the characteristics of a service user such as sexual orientation, ethnicity, race,
gender, sex, marriage, religious beliefs, and so on. Essentially, healthcare providers
must ensure that all service users can access the same services based on their
needs, wants, and support. Moreover, this links to the equality act 2010. Equality Act
2010 it is a law where the service user and healthcare professionals are protected
from discrimination regardless of age, disability, gender reassignment, race, religion
or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and
maternity. Equality is important in a care setting because it allows healthcare
professionals and service users to be respected and they can receive high quality of
care. This can lead to improved wellbeing for all users.
Diversity
Diversity refers to accepting and valuing the diverse differences in a society,
workplace and healthcare setting. The factors in a diverse community would include:
age, sex, gender, race, religion, ethnicity and so on. Also, this links to the human
rights act 1998. Human Rights Act 1998 is treating every service user and healthcare
professionals with dignity, making sure that they have freedom and they are
protected. For instance, a disabled person such as a wheelchair user with mobility
issues is entitled for human rights and equality. Diversity is important in a care
setting because it helps to improve the services and it allows healthcare
professionals and healthcare providers to come up with strategies to support the
needs of a service user with diverse backgrounds. For instance, a service user who
has islamic beliefs with dietary issues could only need to eat foods that are halal.
The healthcare provider and healthcare professionals would need to advise the user
with foods that are only halal and vegetarian foods such as salads. This leads to
effective personalised and culturally approach care which means that patients
outcomes can be improved.
Discrimination
Discrimination refers to when a person has a limited negative stereotype (pictured in
their mind) of a disadvantaged person such as race,gender, ethnicity, religion and
more or negative actions towards an individual service user. In other words, it is
called prejudice. However, to avoid discrimination, healthcare providers enforce anti
discriminatory practices that healthcare professionals must be obliged to follow.
Anti-discriminatory practice is an approach which protects all service users with
respect and it aims to educate everyone to not treat people unfairly just because of
their race, gender, sexual orientation, disability, class, religious belief or age. This
type of practice is important for all service users because it boosts everyone’s well
being which means that there is a promotion of a safer and happier environment in a
care setting. This leads to anti-discriminatory policies set in place in a care setting
environment to promote equality. There are 5 types of discriminations that healthcare
workers need to be aware of if they want service users to feel safe and comfortable
in a care setting environment: unfair discrimination, direct discrimination, indirect
discrimination, and positive discrimination.
3
,[Insert name]
BTEC Level 3 National Diploma/Extended Diploma in Health and Social Care
Unit 5 Meeting individual Care and Support needs
M1
Unfair discrimination: Refers to people who are perceived as superior than others
who have an unfair advantage over people who are disadvantaged and are
prejudiced against their qualities and characteristics. For instance, if a healthcare
provider chooses one ethnic group over another for a specific procedure, even
though both groups have the same medical need and qualify for it.
Direct discrimination: Refers when people have negative thoughts about someone
just because they are different such as rude, hostile or offensive. For instance, when
a service user who is 61 years old receives a worse procedure or service for a
particular condition than a service user who is much younger because some
healthcare professionals may believe that extending the lives of an old service user
will not benefit them as much as extending the lives of a young service user.
Indirect discrimination: Refers when a practice, policy or rule is equal or the same
for everyone in a group, however it puts people who share a certain characteristic at
a disadvantage. For instance, a person applying for character performer is rejected
in their application because they are extremely too tall for the role.
Positive discrimination: Refers to the act of favouring someone based on a
characteristic in a positive way that may not harm a service user. For instance, hiring
a lot of people with disabilities such as ADHD, despite another candidate for the job
being better qualified which creates an imbalance in the workplace as it will be
difficult to carry out tasks.
Access: For instance, for a service user with a disability such as mobility impairment
who uses a wheelchair. How can they access a GP or another healthcare care
setting such as a hospital? A healthcare provider must consider having ramps next
to stairs or near stairs so that it can be easier for a wheelchair user to access a
healthcare care setting.
Diet: Healthcare professionals should give a choice or options for service users, this
could be dietary advice which can be influenced by religious requirements, medical
conditions and cultural preferences.
Support: Healthcare providers need to ensure that resources are available and
information given for the benefit of service users needs to be appropriate. For
instance, if a service user is not an English native and doesn’t understand what the
nurse is saying to them. A healthcare provider must have the responsibility to
provider translators so that their needs and wants are met.
The use of advocacy services: Refers to when a family member, friends and other
people who are trust-worthy to present a service user on their behalf (a service user
may do this because they may be physically, mentally, intellectually unable to speak
up for themselves). This is called an advocate.
4
,[Insert name]
BTEC Level 3 National Diploma/Extended Diploma in Health and Social Care
Unit 5 Meeting individual Care and Support needs
Initiatives and how practitioners promote equality and diversity
Gina
In the case of Gina, she experienced indirect discrimination because even though
her teachers at her local academy are concerned that Gina is finding concentration
difficult in the classroom. It is perceived in the case study that they may not have
taken action to support Gina such as support systems or approaches taken place.
For instance, an emotional support or approach may benefit Gina. An emotional
support or approach refers when practitioners or any healthcare professionals can
help you manage with negative emotions such as anger, sadness, stress, frustration,
loneliness and so on. Effectively, a practitioners may refer Gina to a multidisciplinary
or a treatment treat so they could assess how Gina felt during those tough times,
having non-judgemental listening skills can be handy as it displays trust and
genuinity, and showing empathy is key so that Gina feels like her situation would get
better. She is also experiencing unfair discrimination because she has a part time job
working at a supermarket to stack shelves, acting like a caregiver to care for Ray
and she needs to go to school which can be overwhelming physically, emotionally
and mentally. Moreover, her Dad shouldn’t have said “not to find out” about getting
help with the house because it may have discouraged Gina to find support services
and resources that could have helped her relieve some responsibilities off her
shoulder and potentially getting domiciliary services in the house so that Ray can be
looked after. As a consequence of this, it may have affected her well-being and
mental health a lot, she may feel like she is unable to feel empowered and she may
be depressed or have anxiety. Practitioners must ensure that Gina is treated with
dignity (treating her like an individual) because she may have an identity crisis where
they don’t know who she is or why this situation is happening to her. Also,
practitioners should acknowledge and understand her situations because the more
they know about her situation. For instance, asking her questions about how she
deals with stress can give the practitioners strategies on how to deal with her
situation. Practitioners should aim to work with Gina’s teachers as encouraging her
to seek assistance and where to seek support is far more effective than not taking
action so that Gina does not have headaches, lack of sleep and difficulty
concentrating at school.
Martin
In the case of Martin, he experienced direct discrimination because some students
used Martin’s disability as an opportunity for making fun of him. This leads to hurting
his self-esteem and confidence. Practitioners should be in contact with his college so
that Martin’s educational needs are shaped to his likening. For instance, hiring an
advocate for Martin would be beneficial for him because it can help him cope with his
exam stress, help him feel more confident, have a higher self-esteem and support
Martin to speak up for himself. Moreover, Martin’s college breached the Human
rights 1998 act as they refused to hire an advocate for Martin which may have led
Martin to feel uncomfortable and not trust the college. As a consequence of this, the
college would be facing legal actions as it is against the law to disobey someone’s
needs and wants especially when Martin is disabled (hearing impairment). Also he is
experiencing unfair discrimination. The practitioners must treat Martin like an
individual because he is being unheard by his tutor which means that he doesn’t feel
treated equal than other classmates of his. For instance, RNID - National hearing
5
,[Insert name]
BTEC Level 3 National Diploma/Extended Diploma in Health and Social Care
Unit 5 Meeting individual Care and Support needs
loss charity can help people such as Martin to hear better, fund world-class research
to restore hearing and silence tinnitus and make the lives of those who have hearing
impairment better. The practitioners should make the classroom more diverse
because providing BSL resources so that Martin can communicate with his
classmates and his teachers would not only allow him to express his thoughts and
feelings but it benefits his classmates as it can teach them not to discriminate and
make fun of him. Moreover, practitioners should maybe look into bringing a
healthcare professional to educate Martin’s classmates that being mean to Martin
may have negative effects on him. Doing so it not only promotes equality and
diversity but it develops a supportive community for Martin.
Analysing prevention of discrimination
Gina
Primarily, since Gina is the main carer for his Dad and she needs to manage the
house for the both of them such as preparing food (breakfast, lunch and dinner) for
her dad all day, hoovering round the house, cleaning her dad’s dirty and putting it in
the washing machine. On top of that, she goes to school and she has a job. As a
result of this, she would have mental health issues like stress as she has multiple
responsibilities in her life, she would have anxiety because everything would be too
much for to handle, she would be burnout that is why she cannot concentrate in
school and she would feel isolated because her dad is disabled and can’t manage
the house by himself. Hence why Gina is developing bad headaches, possibly due to
lack of sleep because her dad is putting music during the night. Moreover, since she
is facing unfair discrimination which is affecting her academic performance it would
lead to lower grades, antisocial behaviour and being unable to seek help from the
teachers. Thirdly, she would have a negative self image of herself because she may
say negative affirmations about her capabilities which can lead to not reaching her
potential in her academics and therefore affecting her self esteem.
Martin
Primarily, since Martin has a hearing impairment and uses two hearing aids, Martin
also uses British Sign Language, (BSL) it can be difficult to communicate with the
teachers sometimes because he is different from other people this would mean that
he would have a negative self-image about himself. To further explain he would also
feel depressed and have anxiety as his classmates make fun of his disability which
would mean that he would be discouraged to come to class. Hence why he feels that
he cannot express his own point of view clearly enough to make anyone understand
the effects of the teasing on his self-esteem and confidence. He also needs an
advocate to deal with bullying that comes from his classmates but he is unable to. As
a result of this, he would become emotionally and mentally vulnerable than he
already was, which would mean that he would be reluctant to seek help from health
care professionals or his dad. What makes it worse is that Martin has asthma and his
GP has recommended that Martin takes a break from college. As a result of this, he
would have anxiety as his exams matter to him or it's important for him but he is
unable to do his exams. Hence why, he does not want to miss any of his classes.
6
, [Insert name]
BTEC Level 3 National Diploma/Extended Diploma in Health and Social Care
Unit 5 Meeting individual Care and Support needs
D1
There are reasons why preventing discrimination in care benefits service users like
Martin and Gina. One reason why preventing discrimination in care benefits service
users like Martin and Gina is because they can feel satisfied if they feel like they are
treated fairly especially when a healthcare professional is able to support them with
the right treatment. Moreover, when a healthcare professional can effectively
communicate it means that they are able to understand a service user’s needs and
therefore Gina’s and Martin’s problems may become better overtime. According to
the Mandatory Training Group says that “by embracing diversity, promoting equality,
and fostering a culture of inclusion, we can create environments where all individuals
feel valued, respected, and empowered to access the care and support they need.”
There are several initiatives to prevent discrimination to meet the needs of
individuals. This can be things like: legislations and policies, diversity and inclusion
programs, education and training, person centred care, personalised care, and
advocacy services.
In the case of Martin it is important to promote equality and diversity in order to
prevent discrimination for the purpose of supporting his health and wellbeing.
Martin’s college should have a disability awareness program where students and
teachers learn more about hearing impairments and how someone lives without
being able to hear and communicate properly in their daily lives. For instance,
teachers from Martin’s college can create a campaign so that there is more
awareness being emphasised but also a video about a hearing impaired individual
talking about his experiences to mark an impact for the students which can lead to
more empathy and kindness for Martin. There are weaknesses and strengths of
promoting anti-discriminatory practice for Martin with different needs. One weakness
could be that some of Martin’s classmates do not want to respect Martin for being
different from them (due to his asthma, hearing impairment and that he has to use
hearing aids to hear and communicate) which can lead to Martin being insecure but
also affecting and damaging his self-esteem and confidence. However, some
students would be willing to learn British Sign Language which means that it creates
a safer environment for Martin. This initiative would work because people’s limited
perception or their limited perspective would expand. This means that they would
treat and view hearing impaired people as ‘normal humans’ which means that Martin
would be treated with dignity and be more included. In addition, it can decrease
complications for his asthma and mental health. Another weakness could be that
Martin does not have an advocate who can support him to deal with exam stress,
communicating and listening in class and to stick up for him if anything goes wrong
in the classroom. However, the GP should refer to an advocate who can help him
express his emotions and feelings by communicating more comfortably and needs
more effectively. Also, they need to have good listening skills because in this case
Martin doesn’t feel heard which is not a good sign. For instance, Martin’s father
would be a great advocate because he has the greatest relationship and connection
with Martin than anyone else. This means that the college and Martin’s father work
together so that they can come up with strategies in order to meet the needs of
Martin. Another weakness would be it looks like he doesn’t have medications for his
asthma which is not because his asthma symptoms might be complicated. However,
the GP can create an asthma treatment plan which ensures that the GP can
prescribe asthma medications such as benralizumab. Another weakness is that
7
BTEC Level 3 National Diploma/Extended Diploma in Health and Social Care
Unit 5 Meeting individual Care and Support needs
[Insert name]
Candidate Number: ….
Registration number: ……
BTEC Level 3 National Diploma/Extended
Diploma in Health and Social Care -
Unit 5 Meeting individual Care and Support
needs.
Assignment 1
(Learning aims A, B & C)
[Insert the name of your school]
Centre Number: …..
1
,[Insert name]
BTEC Level 3 National Diploma/Extended Diploma in Health and Social Care
Unit 5 Meeting individual Care and Support needs
Learning Aim A
Introduction
I have recently started working for a domiciliary care agency as a care worker. As
part of my induction, I have been shadowing a senior care worker. Now, a senior
care worker will assess me, as I support Gina and Martin in their own homes. I have
been asked to write a report which states how anti-discriminatory practices have
been achieved. My report would include all of the following: an evaluation of the
success of promoting anti-discriminatory practice for Gina and Martin. My aims are:
explaining the importance of promoting equality and diversity for individuals with
different needs, analysing the impact of preventing discrimination for individuals with
different needs and evaluating the success of promoting anti-discriminatory practice
for specific individuals with different needs, in relation to Gina and Martin.
Chosen case studies
Case study 3: Martin aged 17 years
Martin has a hearing impairment and uses two hearing aids, (one in each ear).
Martin also uses British Sign Language, (BSL) to communicate with his teachers at
the local college. The teachers have encouraged the other students to learn BSL and
some have. However, some students use Martin’s disability as an opportunity for
making fun at him. Martin has informed his tutor about this, but nothing has changed,
and he feels that he cannot present his own point of view clearly enough to make
anyone understand the effects of the teasing on his self-esteem and confidence.
Martin’s father has offered to act as an advocate but the tutor considers that Martin
should be able to cope with the other student’s remarks, and that an advocate is
unnecessary. Due to his disability, Martin has an Education Health and Care Plan,
(EHC) in place, which specifically states, that Martin is to be provided with a
advocate, should the need arise. Martin also has asthma, which has become worse
recently, leading to him being admitted to hospital on two occasions. The G.P. has
said that the increase in asthma attacks, could be at least partly due to the college
situation, and has recommended that Martin takes a break from college. As the end
of year exams are due shortly, Martin does not want to miss classes.
Case study 4 Gina aged 16 years
Gina is 16 years old and lives with her dad in a house in the north of the UK. Gina
attends the local academy and has a part-time job at the local supermarket stacking
shelves. Gina’s Dad Ray is disabled and has a job at the same supermarket as Gina.
Gina’s mum died three years ago, meaning that Gina is her dad’s main carer. Gina
has to prepare breakfast for her dad and prepare his lunch, leaving it in the fridge for
him to pop in the microwave when he is hungry. When Gina arrives home, she
hoovers round the house, clears up her dad’s dirty crockery and takes the washing
out of the washing machine. She then tries to finish her homework before her dad
comes home from work and wants his evening meal. Gina has heard that she may
be able to get some help with the house, but doesn’t know how to access this. Her
dad has told her not to find out as he thinks that they are managing just fine.
Gina is developing bad headaches, possibly due to lack of sleep, as her dad often
wakes in the night and listens to the radio, disturbing Gina’s sleep. Gina’s teachers
are becoming concerned as Gina is finding concentration difficult in the classroom.
2
,[Insert name]
BTEC Level 3 National Diploma/Extended Diploma in Health and Social Care
Unit 5 Meeting individual Care and Support needs
P1
Equality
Equality refers to service users receiving the same treatment and care. No matter
the characteristics of a service user such as sexual orientation, ethnicity, race,
gender, sex, marriage, religious beliefs, and so on. Essentially, healthcare providers
must ensure that all service users can access the same services based on their
needs, wants, and support. Moreover, this links to the equality act 2010. Equality Act
2010 it is a law where the service user and healthcare professionals are protected
from discrimination regardless of age, disability, gender reassignment, race, religion
or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and
maternity. Equality is important in a care setting because it allows healthcare
professionals and service users to be respected and they can receive high quality of
care. This can lead to improved wellbeing for all users.
Diversity
Diversity refers to accepting and valuing the diverse differences in a society,
workplace and healthcare setting. The factors in a diverse community would include:
age, sex, gender, race, religion, ethnicity and so on. Also, this links to the human
rights act 1998. Human Rights Act 1998 is treating every service user and healthcare
professionals with dignity, making sure that they have freedom and they are
protected. For instance, a disabled person such as a wheelchair user with mobility
issues is entitled for human rights and equality. Diversity is important in a care
setting because it helps to improve the services and it allows healthcare
professionals and healthcare providers to come up with strategies to support the
needs of a service user with diverse backgrounds. For instance, a service user who
has islamic beliefs with dietary issues could only need to eat foods that are halal.
The healthcare provider and healthcare professionals would need to advise the user
with foods that are only halal and vegetarian foods such as salads. This leads to
effective personalised and culturally approach care which means that patients
outcomes can be improved.
Discrimination
Discrimination refers to when a person has a limited negative stereotype (pictured in
their mind) of a disadvantaged person such as race,gender, ethnicity, religion and
more or negative actions towards an individual service user. In other words, it is
called prejudice. However, to avoid discrimination, healthcare providers enforce anti
discriminatory practices that healthcare professionals must be obliged to follow.
Anti-discriminatory practice is an approach which protects all service users with
respect and it aims to educate everyone to not treat people unfairly just because of
their race, gender, sexual orientation, disability, class, religious belief or age. This
type of practice is important for all service users because it boosts everyone’s well
being which means that there is a promotion of a safer and happier environment in a
care setting. This leads to anti-discriminatory policies set in place in a care setting
environment to promote equality. There are 5 types of discriminations that healthcare
workers need to be aware of if they want service users to feel safe and comfortable
in a care setting environment: unfair discrimination, direct discrimination, indirect
discrimination, and positive discrimination.
3
,[Insert name]
BTEC Level 3 National Diploma/Extended Diploma in Health and Social Care
Unit 5 Meeting individual Care and Support needs
M1
Unfair discrimination: Refers to people who are perceived as superior than others
who have an unfair advantage over people who are disadvantaged and are
prejudiced against their qualities and characteristics. For instance, if a healthcare
provider chooses one ethnic group over another for a specific procedure, even
though both groups have the same medical need and qualify for it.
Direct discrimination: Refers when people have negative thoughts about someone
just because they are different such as rude, hostile or offensive. For instance, when
a service user who is 61 years old receives a worse procedure or service for a
particular condition than a service user who is much younger because some
healthcare professionals may believe that extending the lives of an old service user
will not benefit them as much as extending the lives of a young service user.
Indirect discrimination: Refers when a practice, policy or rule is equal or the same
for everyone in a group, however it puts people who share a certain characteristic at
a disadvantage. For instance, a person applying for character performer is rejected
in their application because they are extremely too tall for the role.
Positive discrimination: Refers to the act of favouring someone based on a
characteristic in a positive way that may not harm a service user. For instance, hiring
a lot of people with disabilities such as ADHD, despite another candidate for the job
being better qualified which creates an imbalance in the workplace as it will be
difficult to carry out tasks.
Access: For instance, for a service user with a disability such as mobility impairment
who uses a wheelchair. How can they access a GP or another healthcare care
setting such as a hospital? A healthcare provider must consider having ramps next
to stairs or near stairs so that it can be easier for a wheelchair user to access a
healthcare care setting.
Diet: Healthcare professionals should give a choice or options for service users, this
could be dietary advice which can be influenced by religious requirements, medical
conditions and cultural preferences.
Support: Healthcare providers need to ensure that resources are available and
information given for the benefit of service users needs to be appropriate. For
instance, if a service user is not an English native and doesn’t understand what the
nurse is saying to them. A healthcare provider must have the responsibility to
provider translators so that their needs and wants are met.
The use of advocacy services: Refers to when a family member, friends and other
people who are trust-worthy to present a service user on their behalf (a service user
may do this because they may be physically, mentally, intellectually unable to speak
up for themselves). This is called an advocate.
4
,[Insert name]
BTEC Level 3 National Diploma/Extended Diploma in Health and Social Care
Unit 5 Meeting individual Care and Support needs
Initiatives and how practitioners promote equality and diversity
Gina
In the case of Gina, she experienced indirect discrimination because even though
her teachers at her local academy are concerned that Gina is finding concentration
difficult in the classroom. It is perceived in the case study that they may not have
taken action to support Gina such as support systems or approaches taken place.
For instance, an emotional support or approach may benefit Gina. An emotional
support or approach refers when practitioners or any healthcare professionals can
help you manage with negative emotions such as anger, sadness, stress, frustration,
loneliness and so on. Effectively, a practitioners may refer Gina to a multidisciplinary
or a treatment treat so they could assess how Gina felt during those tough times,
having non-judgemental listening skills can be handy as it displays trust and
genuinity, and showing empathy is key so that Gina feels like her situation would get
better. She is also experiencing unfair discrimination because she has a part time job
working at a supermarket to stack shelves, acting like a caregiver to care for Ray
and she needs to go to school which can be overwhelming physically, emotionally
and mentally. Moreover, her Dad shouldn’t have said “not to find out” about getting
help with the house because it may have discouraged Gina to find support services
and resources that could have helped her relieve some responsibilities off her
shoulder and potentially getting domiciliary services in the house so that Ray can be
looked after. As a consequence of this, it may have affected her well-being and
mental health a lot, she may feel like she is unable to feel empowered and she may
be depressed or have anxiety. Practitioners must ensure that Gina is treated with
dignity (treating her like an individual) because she may have an identity crisis where
they don’t know who she is or why this situation is happening to her. Also,
practitioners should acknowledge and understand her situations because the more
they know about her situation. For instance, asking her questions about how she
deals with stress can give the practitioners strategies on how to deal with her
situation. Practitioners should aim to work with Gina’s teachers as encouraging her
to seek assistance and where to seek support is far more effective than not taking
action so that Gina does not have headaches, lack of sleep and difficulty
concentrating at school.
Martin
In the case of Martin, he experienced direct discrimination because some students
used Martin’s disability as an opportunity for making fun of him. This leads to hurting
his self-esteem and confidence. Practitioners should be in contact with his college so
that Martin’s educational needs are shaped to his likening. For instance, hiring an
advocate for Martin would be beneficial for him because it can help him cope with his
exam stress, help him feel more confident, have a higher self-esteem and support
Martin to speak up for himself. Moreover, Martin’s college breached the Human
rights 1998 act as they refused to hire an advocate for Martin which may have led
Martin to feel uncomfortable and not trust the college. As a consequence of this, the
college would be facing legal actions as it is against the law to disobey someone’s
needs and wants especially when Martin is disabled (hearing impairment). Also he is
experiencing unfair discrimination. The practitioners must treat Martin like an
individual because he is being unheard by his tutor which means that he doesn’t feel
treated equal than other classmates of his. For instance, RNID - National hearing
5
,[Insert name]
BTEC Level 3 National Diploma/Extended Diploma in Health and Social Care
Unit 5 Meeting individual Care and Support needs
loss charity can help people such as Martin to hear better, fund world-class research
to restore hearing and silence tinnitus and make the lives of those who have hearing
impairment better. The practitioners should make the classroom more diverse
because providing BSL resources so that Martin can communicate with his
classmates and his teachers would not only allow him to express his thoughts and
feelings but it benefits his classmates as it can teach them not to discriminate and
make fun of him. Moreover, practitioners should maybe look into bringing a
healthcare professional to educate Martin’s classmates that being mean to Martin
may have negative effects on him. Doing so it not only promotes equality and
diversity but it develops a supportive community for Martin.
Analysing prevention of discrimination
Gina
Primarily, since Gina is the main carer for his Dad and she needs to manage the
house for the both of them such as preparing food (breakfast, lunch and dinner) for
her dad all day, hoovering round the house, cleaning her dad’s dirty and putting it in
the washing machine. On top of that, she goes to school and she has a job. As a
result of this, she would have mental health issues like stress as she has multiple
responsibilities in her life, she would have anxiety because everything would be too
much for to handle, she would be burnout that is why she cannot concentrate in
school and she would feel isolated because her dad is disabled and can’t manage
the house by himself. Hence why Gina is developing bad headaches, possibly due to
lack of sleep because her dad is putting music during the night. Moreover, since she
is facing unfair discrimination which is affecting her academic performance it would
lead to lower grades, antisocial behaviour and being unable to seek help from the
teachers. Thirdly, she would have a negative self image of herself because she may
say negative affirmations about her capabilities which can lead to not reaching her
potential in her academics and therefore affecting her self esteem.
Martin
Primarily, since Martin has a hearing impairment and uses two hearing aids, Martin
also uses British Sign Language, (BSL) it can be difficult to communicate with the
teachers sometimes because he is different from other people this would mean that
he would have a negative self-image about himself. To further explain he would also
feel depressed and have anxiety as his classmates make fun of his disability which
would mean that he would be discouraged to come to class. Hence why he feels that
he cannot express his own point of view clearly enough to make anyone understand
the effects of the teasing on his self-esteem and confidence. He also needs an
advocate to deal with bullying that comes from his classmates but he is unable to. As
a result of this, he would become emotionally and mentally vulnerable than he
already was, which would mean that he would be reluctant to seek help from health
care professionals or his dad. What makes it worse is that Martin has asthma and his
GP has recommended that Martin takes a break from college. As a result of this, he
would have anxiety as his exams matter to him or it's important for him but he is
unable to do his exams. Hence why, he does not want to miss any of his classes.
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, [Insert name]
BTEC Level 3 National Diploma/Extended Diploma in Health and Social Care
Unit 5 Meeting individual Care and Support needs
D1
There are reasons why preventing discrimination in care benefits service users like
Martin and Gina. One reason why preventing discrimination in care benefits service
users like Martin and Gina is because they can feel satisfied if they feel like they are
treated fairly especially when a healthcare professional is able to support them with
the right treatment. Moreover, when a healthcare professional can effectively
communicate it means that they are able to understand a service user’s needs and
therefore Gina’s and Martin’s problems may become better overtime. According to
the Mandatory Training Group says that “by embracing diversity, promoting equality,
and fostering a culture of inclusion, we can create environments where all individuals
feel valued, respected, and empowered to access the care and support they need.”
There are several initiatives to prevent discrimination to meet the needs of
individuals. This can be things like: legislations and policies, diversity and inclusion
programs, education and training, person centred care, personalised care, and
advocacy services.
In the case of Martin it is important to promote equality and diversity in order to
prevent discrimination for the purpose of supporting his health and wellbeing.
Martin’s college should have a disability awareness program where students and
teachers learn more about hearing impairments and how someone lives without
being able to hear and communicate properly in their daily lives. For instance,
teachers from Martin’s college can create a campaign so that there is more
awareness being emphasised but also a video about a hearing impaired individual
talking about his experiences to mark an impact for the students which can lead to
more empathy and kindness for Martin. There are weaknesses and strengths of
promoting anti-discriminatory practice for Martin with different needs. One weakness
could be that some of Martin’s classmates do not want to respect Martin for being
different from them (due to his asthma, hearing impairment and that he has to use
hearing aids to hear and communicate) which can lead to Martin being insecure but
also affecting and damaging his self-esteem and confidence. However, some
students would be willing to learn British Sign Language which means that it creates
a safer environment for Martin. This initiative would work because people’s limited
perception or their limited perspective would expand. This means that they would
treat and view hearing impaired people as ‘normal humans’ which means that Martin
would be treated with dignity and be more included. In addition, it can decrease
complications for his asthma and mental health. Another weakness could be that
Martin does not have an advocate who can support him to deal with exam stress,
communicating and listening in class and to stick up for him if anything goes wrong
in the classroom. However, the GP should refer to an advocate who can help him
express his emotions and feelings by communicating more comfortably and needs
more effectively. Also, they need to have good listening skills because in this case
Martin doesn’t feel heard which is not a good sign. For instance, Martin’s father
would be a great advocate because he has the greatest relationship and connection
with Martin than anyone else. This means that the college and Martin’s father work
together so that they can come up with strategies in order to meet the needs of
Martin. Another weakness would be it looks like he doesn’t have medications for his
asthma which is not because his asthma symptoms might be complicated. However,
the GP can create an asthma treatment plan which ensures that the GP can
prescribe asthma medications such as benralizumab. Another weakness is that
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