CMAA #2 EXAM QUESTIONS AND
ANSWERS 100% PASS
Wave scheduling - ANS patients are seen at the top of the hour, seen in order they arrive
Double booking - ANS 2-3 patients are scheduled at a time with the same physician
modified wave booking - ANS Two patients to come at 9:00 am and one patient at 9:30am
this hourly cycle is repeated throughout the day
stream scheduling - ANS specific times reg intervals
open booking (tidal wave scheduling) - ANS first come first serve, at patients convenience
cluster or categorization booking - ANS patients who have specific needs together at the
same time of day
Matrix - ANS notifies staff when provider is and isn't available
why document no shows and cancellations? - ANS maintain scheduling integrity
when do you pull the daily charts? - ANS the evening before by reviewing the appointment
schedule
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,when scheduling a NP or PE make sure you... - ANS review the cancelation policy with the
patient
what type of scheduling is it when a CMAA instructs the patients to arrive on Monday at 9 am
for her cast removal because this is the day that the doctor schedules all cast removals? -
ANS clustering
what is the appropriate way to notify a school age child of an appointment reminder or
confirmation with date and time of an appointment? - ANS speak with the guardian who
made the appointment
If an established patient calls to schedule an appointment during the week the provider is
not available or on vacation what should the CMAA say? - ANS I have a couple of dates
available the following week that may work for you
Which of the following information does a CMAA need to include when leaving an
appointment reminder voicemail? - ANS The number to call if the patient needs to cancel
A provider tells you that he will be unavailable every Tuesday and Wednesday for office
visits, what should the CMAA do? - ANS Adjust the matrix and block out all Tuesdays and
Wednesdays for office visits
When would you schedule a patient early in the morning? - ANS Inpatient surgery
Accounts Receivable - ANS many owed to the provider
accounts receivable ledger - ANS a document that provides detailed information about
charges,payments, and remaining amounts owed to the provider
Accounts Payable - ANS the amount the provider owes to the vendors
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, -algai - ANS pain
Ante- - ANS before
AOB - ANS assignment of benefits a form that patients sign that authorizes benefits to be
sent to providers
arth/ro- - ANS joint
BE- Barrium enema - ANS test done in the x-ray department to look at intestines and done by
a radiologist
bursitis - ANS inflammation of a knee
CC - ANS chief complaint
-centesis - ANS to remove fluid
CHF - ANS congestive heart failure
CLIA - ANS Clinical Laboratory Improvement Act - regulates lab compliance
Coinsurance - ANS "percent" the cmaa creates an invoice for the remaining percentage of an
encounter fee after receiving a copayment
colostomy - ANS surgically created opening in the large intestine
Contraindication - ANS knowing due to a previous allergy or exhausting condition that
something should not e given to a pt
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
ANSWERS 100% PASS
Wave scheduling - ANS patients are seen at the top of the hour, seen in order they arrive
Double booking - ANS 2-3 patients are scheduled at a time with the same physician
modified wave booking - ANS Two patients to come at 9:00 am and one patient at 9:30am
this hourly cycle is repeated throughout the day
stream scheduling - ANS specific times reg intervals
open booking (tidal wave scheduling) - ANS first come first serve, at patients convenience
cluster or categorization booking - ANS patients who have specific needs together at the
same time of day
Matrix - ANS notifies staff when provider is and isn't available
why document no shows and cancellations? - ANS maintain scheduling integrity
when do you pull the daily charts? - ANS the evening before by reviewing the appointment
schedule
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,when scheduling a NP or PE make sure you... - ANS review the cancelation policy with the
patient
what type of scheduling is it when a CMAA instructs the patients to arrive on Monday at 9 am
for her cast removal because this is the day that the doctor schedules all cast removals? -
ANS clustering
what is the appropriate way to notify a school age child of an appointment reminder or
confirmation with date and time of an appointment? - ANS speak with the guardian who
made the appointment
If an established patient calls to schedule an appointment during the week the provider is
not available or on vacation what should the CMAA say? - ANS I have a couple of dates
available the following week that may work for you
Which of the following information does a CMAA need to include when leaving an
appointment reminder voicemail? - ANS The number to call if the patient needs to cancel
A provider tells you that he will be unavailable every Tuesday and Wednesday for office
visits, what should the CMAA do? - ANS Adjust the matrix and block out all Tuesdays and
Wednesdays for office visits
When would you schedule a patient early in the morning? - ANS Inpatient surgery
Accounts Receivable - ANS many owed to the provider
accounts receivable ledger - ANS a document that provides detailed information about
charges,payments, and remaining amounts owed to the provider
Accounts Payable - ANS the amount the provider owes to the vendors
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, -algai - ANS pain
Ante- - ANS before
AOB - ANS assignment of benefits a form that patients sign that authorizes benefits to be
sent to providers
arth/ro- - ANS joint
BE- Barrium enema - ANS test done in the x-ray department to look at intestines and done by
a radiologist
bursitis - ANS inflammation of a knee
CC - ANS chief complaint
-centesis - ANS to remove fluid
CHF - ANS congestive heart failure
CLIA - ANS Clinical Laboratory Improvement Act - regulates lab compliance
Coinsurance - ANS "percent" the cmaa creates an invoice for the remaining percentage of an
encounter fee after receiving a copayment
colostomy - ANS surgically created opening in the large intestine
Contraindication - ANS knowing due to a previous allergy or exhausting condition that
something should not e given to a pt
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
