GENERAL CLERICAL CIVIL SERVICE
EXAM QUESTION AND CORRECT
ANSWERS (VERIFIED ANSWERS)
PLUS RATIONALES 2026 Q&A
INSTANT DOWNLOAD PDF
1. Which of the following best describes the primary function of a clerical
officer?
A. Policy formulation
B. Administrative support
C. Law enforcement
D. Judicial review
Answer: B
Rationale: Clerical officers mainly provide administrative and office
support services.
2. Filing systems are mainly used to:
A. Decorate offices
B. Store unused materials
C. Organize and retrieve records
D. Dispose of documents
Answer: C
Rationale: Filing systems ensure records are properly organized for
easy retrieval.
3. Which document is used to officially communicate within an
organization?
A. Memorandum
, B. Poster
C. Advertisement
D. Receipt
Answer: A
Rationale: A memorandum is an internal official communication
tool.
4. The keyboard shortcut Ctrl + C is used to:
A. Paste
B. Cut
C. Copy
D. Save
Answer: C
Rationale: Ctrl + C copies selected text or items.
5. Which of the following is a primary duty of a receptionist?
A. Drafting laws
B. Managing accounts
C. Receiving visitors
D. Auditing records
Answer: C
Rationale: Receptionists handle visitors and initial inquiries.
6. A minute in office administration refers to:
A. Sixty seconds
B. Short meeting
C. Brief written note
D. Emergency notice
Answer: C
Rationale: A minute is a brief written note on a file.
7. Which of the following is a confidential document?
A. Circular
B. Internal memo
C. Personnel file
, D. Notice board post
Answer: C
Rationale: Personnel files contain sensitive personal information.
8. The main purpose of record keeping is to:
A. Increase workload
B. Provide evidence and reference
C. Waste office space
D. Entertain staff
Answer: B
Rationale: Records serve as evidence and future reference.
9. Which office equipment is used to produce multiple copies of a
document?
A. Printer
B. Scanner
C. Photocopier
D. Shredder
Answer: C
Rationale: Photocopiers are designed for duplicating documents.
10. The correct order of filing letters alphabetically is based on:
A. Date received
B. Subject
C. Surname
D. Reference number
Answer: C
Rationale: Alphabetical filing is usually based on surnames.
11. Which of the following is a function of human resource
departments?
A. Budget approval
B. Staff recruitment
EXAM QUESTION AND CORRECT
ANSWERS (VERIFIED ANSWERS)
PLUS RATIONALES 2026 Q&A
INSTANT DOWNLOAD PDF
1. Which of the following best describes the primary function of a clerical
officer?
A. Policy formulation
B. Administrative support
C. Law enforcement
D. Judicial review
Answer: B
Rationale: Clerical officers mainly provide administrative and office
support services.
2. Filing systems are mainly used to:
A. Decorate offices
B. Store unused materials
C. Organize and retrieve records
D. Dispose of documents
Answer: C
Rationale: Filing systems ensure records are properly organized for
easy retrieval.
3. Which document is used to officially communicate within an
organization?
A. Memorandum
, B. Poster
C. Advertisement
D. Receipt
Answer: A
Rationale: A memorandum is an internal official communication
tool.
4. The keyboard shortcut Ctrl + C is used to:
A. Paste
B. Cut
C. Copy
D. Save
Answer: C
Rationale: Ctrl + C copies selected text or items.
5. Which of the following is a primary duty of a receptionist?
A. Drafting laws
B. Managing accounts
C. Receiving visitors
D. Auditing records
Answer: C
Rationale: Receptionists handle visitors and initial inquiries.
6. A minute in office administration refers to:
A. Sixty seconds
B. Short meeting
C. Brief written note
D. Emergency notice
Answer: C
Rationale: A minute is a brief written note on a file.
7. Which of the following is a confidential document?
A. Circular
B. Internal memo
C. Personnel file
, D. Notice board post
Answer: C
Rationale: Personnel files contain sensitive personal information.
8. The main purpose of record keeping is to:
A. Increase workload
B. Provide evidence and reference
C. Waste office space
D. Entertain staff
Answer: B
Rationale: Records serve as evidence and future reference.
9. Which office equipment is used to produce multiple copies of a
document?
A. Printer
B. Scanner
C. Photocopier
D. Shredder
Answer: C
Rationale: Photocopiers are designed for duplicating documents.
10. The correct order of filing letters alphabetically is based on:
A. Date received
B. Subject
C. Surname
D. Reference number
Answer: C
Rationale: Alphabetical filing is usually based on surnames.
11. Which of the following is a function of human resource
departments?
A. Budget approval
B. Staff recruitment
