CLEET FINAL EXAM ACTUAL QUESTIONS AND ANSWERS
RATED A+
✔✔Which of the following actions demonstrates good public relations? - ✔✔Enforcing
all rules, policies, and procedures without expressing personal opinions or
disagreement.
✔✔Is rolling up a long sleeved shirt an acceptable adjustment to a uniform if not
authorized? - ✔✔No.
✔✔Maintaining a good physical appearance means; - ✔✔Being well groomed.
✔✔Maintaining a professional work area means: - ✔✔Keeping desks and counters
clean and organized.
✔✔How should you respond to people who try to use their friendship with you? - ✔✔Be
fair.
✔✔Which of the following words does NOT describe a guideline for communicating with
people? - ✔✔Aggressive.
✔✔How should you speak to communicate across language barriers? - ✔✔Clearly and
slowly.
✔✔Which of the following words does NOT represent a guideline for communicating
across language barriers? - ✔✔Shout.
✔✔How can you maintain your professionalism when communicating with the media? -
✔✔Be pleasant at all times.
✔✔What is the proper response to a request to answer questions from the media? -
✔✔Refer media representatives to your supervisor.
✔✔In addition to being understanding when making a court appearance, you should
also be: - ✔✔Yourself.
✔✔What is one way of maintaining your credibility during a court appearance? -
✔✔Project a professional image.
✔✔When finishing an emergency call, should you hang up the telephone first? - ✔✔No.
✔✔If you answer the telephone and the person the caller wants may not be reached,
what should you do? - ✔✔Explain the reason the person may not be reached.
, ✔✔When reporting an emergency over the telephone, you should: - ✔✔Follow all
directions given by the emergency dispatcher.
✔✔At what level should you speak when using a radio? - ✔✔Just above a normal
conversational level.
✔✔Which of the following is commonly a responsibility for assisting the public? -
✔✔Directing visitors/employees to various areas on the premises.
✔✔Which statement accurately describes the role of the security guard in quieting a
dispute? - ✔✔You are an outsider to the argument.
✔✔Two customers at your employers store get your attention because of their tone of
voice and because you can hear them from some distance away. As you approach the
customers, you decide that they are in fact, arguing over something. Other customers
are staring at the two people who are arguing. What should be your first response? -
✔✔Calmly explain that the dispute is disturbing others.
✔✔You are working as a security guard at the Happy Valley Apartments complex. While
at your post one evening, at 6:45 pm, you receive a telephone call from a resident of the
complex about a very loud argument in building C, apartment 7. As you approach the
apartment, you can hear the argument clearly. The husband answers the door after you
have knocked twice. When the door finally opens, you can see past the husband's
shoulder into the kitchen, and notice that the woman inside is visibly shaken and is
crying. - ✔✔Gently but firmly advise the participants to resolve their argument quietly.
✔✔Which of the following are guidelines for communicating with people? - ✔✔Remain
calm, never lose your cool towards a person.
✔✔Which of the following is a guideline for communicating across language barriers? -
✔✔Be patient and respect the other persons attempts to communicate with you.
✔✔Which of the following is an example of empathy? - ✔✔Elizabeth tries to put herself
in the other persons shoes.
✔✔Which of the following statements about tact is true? - ✔✔You should use tact with
customers and clients, but it is not helpful with coworkers.
✔✔Which of the following is an example of using positive language? - ✔✔"This lot is for
employees only, but you can park in the visitor lot just around the corner."
✔✔Which of the following is a guideline for providing first aid? - ✔✔Do not give first aid
if the victim refuses to consent.
RATED A+
✔✔Which of the following actions demonstrates good public relations? - ✔✔Enforcing
all rules, policies, and procedures without expressing personal opinions or
disagreement.
✔✔Is rolling up a long sleeved shirt an acceptable adjustment to a uniform if not
authorized? - ✔✔No.
✔✔Maintaining a good physical appearance means; - ✔✔Being well groomed.
✔✔Maintaining a professional work area means: - ✔✔Keeping desks and counters
clean and organized.
✔✔How should you respond to people who try to use their friendship with you? - ✔✔Be
fair.
✔✔Which of the following words does NOT describe a guideline for communicating with
people? - ✔✔Aggressive.
✔✔How should you speak to communicate across language barriers? - ✔✔Clearly and
slowly.
✔✔Which of the following words does NOT represent a guideline for communicating
across language barriers? - ✔✔Shout.
✔✔How can you maintain your professionalism when communicating with the media? -
✔✔Be pleasant at all times.
✔✔What is the proper response to a request to answer questions from the media? -
✔✔Refer media representatives to your supervisor.
✔✔In addition to being understanding when making a court appearance, you should
also be: - ✔✔Yourself.
✔✔What is one way of maintaining your credibility during a court appearance? -
✔✔Project a professional image.
✔✔When finishing an emergency call, should you hang up the telephone first? - ✔✔No.
✔✔If you answer the telephone and the person the caller wants may not be reached,
what should you do? - ✔✔Explain the reason the person may not be reached.
, ✔✔When reporting an emergency over the telephone, you should: - ✔✔Follow all
directions given by the emergency dispatcher.
✔✔At what level should you speak when using a radio? - ✔✔Just above a normal
conversational level.
✔✔Which of the following is commonly a responsibility for assisting the public? -
✔✔Directing visitors/employees to various areas on the premises.
✔✔Which statement accurately describes the role of the security guard in quieting a
dispute? - ✔✔You are an outsider to the argument.
✔✔Two customers at your employers store get your attention because of their tone of
voice and because you can hear them from some distance away. As you approach the
customers, you decide that they are in fact, arguing over something. Other customers
are staring at the two people who are arguing. What should be your first response? -
✔✔Calmly explain that the dispute is disturbing others.
✔✔You are working as a security guard at the Happy Valley Apartments complex. While
at your post one evening, at 6:45 pm, you receive a telephone call from a resident of the
complex about a very loud argument in building C, apartment 7. As you approach the
apartment, you can hear the argument clearly. The husband answers the door after you
have knocked twice. When the door finally opens, you can see past the husband's
shoulder into the kitchen, and notice that the woman inside is visibly shaken and is
crying. - ✔✔Gently but firmly advise the participants to resolve their argument quietly.
✔✔Which of the following are guidelines for communicating with people? - ✔✔Remain
calm, never lose your cool towards a person.
✔✔Which of the following is a guideline for communicating across language barriers? -
✔✔Be patient and respect the other persons attempts to communicate with you.
✔✔Which of the following is an example of empathy? - ✔✔Elizabeth tries to put herself
in the other persons shoes.
✔✔Which of the following statements about tact is true? - ✔✔You should use tact with
customers and clients, but it is not helpful with coworkers.
✔✔Which of the following is an example of using positive language? - ✔✔"This lot is for
employees only, but you can park in the visitor lot just around the corner."
✔✔Which of the following is a guideline for providing first aid? - ✔✔Do not give first aid
if the victim refuses to consent.
