Practice Test #1 CMAA Exam Question
& Answers ( Latest 2026)
A patient receives an explanation of benefits stating
services will not be covered because out-of-pocket
medical expenses that have not been met. The amount
owed is defined as which of the following? - CORRECT
ANSWERS ✔✔Deductible
When is it appropriate for a medical administrative
assistant to use speakerphone when listening to the office
voicemail? - CORRECT ANSWERS ✔✔When the
assistant confirms patient have left the office for the day
A medical administrative assistant is answering incoming
calls at a provider's office. Which of the following
statements should the assistant make when answering
the phone to show proper etiquette? - CORRECT
ANSWERS ✔✔"Good morning. Valley Medical Clinic.
This is Alex speaking".
A medical administrative assistant is providing written
instructions to a patient about a procedure. Which of the
following guidelines should the assistant follow? -
CORRECT ANSWERS ✔✔Write the instructions for a
sixth to eight grade reading level
,Practice Test #1 CMAA Exam Question
& Answers ( Latest 2026)
A medical administrative assistant is transferring a call.
Which of the following actions should the assistant take? -
CORRECT ANSWERS ✔✔Give the caller their
extension in case the call is disconnected
A medical administrative assistant is performing patient
check-out at the end of a new patient appointment.
Which of the following forms should the assistant provide
a patient to obtain previous health history documents? -
CORRECT ANSWERS ✔✔Medical records release
Which of the following actions should a medical
administrative assistant take when processing critical
mail for a provider who is out on vacation? - CORRECT
ANSWERS ✔✔Consult with an on-call provider about
the mail
Which of the following is the location of the femur? -
CORRECT ANSWERS ✔✔Upper part of the leg
A medical administrative assistant is providing a patient
with instructions about fasting before their upcoming
laboratory test. Which of the following statements should
the assistant make? - CORRECT ANSWERS ✔✔"Do not
eat or drink anything for 8 to 12 hours before the test"
, Practice Test #1 CMAA Exam Question
& Answers ( Latest 2026)
A medical administrative assistant is preparing to mail a
medical device to a patient. Which of the following types
of extra services should the assistant use to ensure the
package has protection against loss or damage of up to
$5,000? - CORRECT ANSWERS ✔✔Insured mail
A medical administrative assistant is providing a patient
with a checklist from the Centers for Disease Control and
Prevention (CDC) about ways to reduce the risk for falls.
The assistant should identify that which of the following
recommendations is included on the checklist? -
CORRECT ANSWERS ✔✔Improve lighting in the home
A medical administrative assistant is assisting a patient
who has partial hearing loss. Which of the following
actions should the assistant take? - CORRECT ANSWERS
✔✔Use reflective communication when speaking with the
patient
A medical administrative assistant wants to use a
computerized system that will monitor usage and
availability of supplies. Which of the following systems
serves this purpose? - CORRECT ANSWERS
✔✔Inventory control system
& Answers ( Latest 2026)
A patient receives an explanation of benefits stating
services will not be covered because out-of-pocket
medical expenses that have not been met. The amount
owed is defined as which of the following? - CORRECT
ANSWERS ✔✔Deductible
When is it appropriate for a medical administrative
assistant to use speakerphone when listening to the office
voicemail? - CORRECT ANSWERS ✔✔When the
assistant confirms patient have left the office for the day
A medical administrative assistant is answering incoming
calls at a provider's office. Which of the following
statements should the assistant make when answering
the phone to show proper etiquette? - CORRECT
ANSWERS ✔✔"Good morning. Valley Medical Clinic.
This is Alex speaking".
A medical administrative assistant is providing written
instructions to a patient about a procedure. Which of the
following guidelines should the assistant follow? -
CORRECT ANSWERS ✔✔Write the instructions for a
sixth to eight grade reading level
,Practice Test #1 CMAA Exam Question
& Answers ( Latest 2026)
A medical administrative assistant is transferring a call.
Which of the following actions should the assistant take? -
CORRECT ANSWERS ✔✔Give the caller their
extension in case the call is disconnected
A medical administrative assistant is performing patient
check-out at the end of a new patient appointment.
Which of the following forms should the assistant provide
a patient to obtain previous health history documents? -
CORRECT ANSWERS ✔✔Medical records release
Which of the following actions should a medical
administrative assistant take when processing critical
mail for a provider who is out on vacation? - CORRECT
ANSWERS ✔✔Consult with an on-call provider about
the mail
Which of the following is the location of the femur? -
CORRECT ANSWERS ✔✔Upper part of the leg
A medical administrative assistant is providing a patient
with instructions about fasting before their upcoming
laboratory test. Which of the following statements should
the assistant make? - CORRECT ANSWERS ✔✔"Do not
eat or drink anything for 8 to 12 hours before the test"
, Practice Test #1 CMAA Exam Question
& Answers ( Latest 2026)
A medical administrative assistant is preparing to mail a
medical device to a patient. Which of the following types
of extra services should the assistant use to ensure the
package has protection against loss or damage of up to
$5,000? - CORRECT ANSWERS ✔✔Insured mail
A medical administrative assistant is providing a patient
with a checklist from the Centers for Disease Control and
Prevention (CDC) about ways to reduce the risk for falls.
The assistant should identify that which of the following
recommendations is included on the checklist? -
CORRECT ANSWERS ✔✔Improve lighting in the home
A medical administrative assistant is assisting a patient
who has partial hearing loss. Which of the following
actions should the assistant take? - CORRECT ANSWERS
✔✔Use reflective communication when speaking with the
patient
A medical administrative assistant wants to use a
computerized system that will monitor usage and
availability of supplies. Which of the following systems
serves this purpose? - CORRECT ANSWERS
✔✔Inventory control system
