NHA CCMA PRACTICE TEST #4
1. Scheduling
Question: A clinic schedules all cardiac patients on Mondays and Wednesdays and
all oncology patients Tuesdays and Thursdays. Which of the following types of
scheduling is the clinic using?
A) Wave scheduling
B) Modified wave scheduling
C) Cluster scheduling
D) Stream scheduling
Answer: C) Cluster scheduling
2. Patient Greeting
Question: A first time patient is late arriving to the office. Which of the following
should the medical assistant say first?
A) "You're late for your appointment"
B) "Hello, Welcome to our office"
C) "Please fill out these forms quickly"
D) "We may need to reschedule"
Answer: B) "Hello, Welcome to our office"
3. Fire Emergency Response
Question: A medical assistant discovers a garbage can fire has started in the back
room of the medical office. According to RACE acronym for emergency responses,
which of the following actions should the assistant take first?
A) Activate the fire alarm
B) Confine the fire by closing doors
C) Evacuate staff and patients from the immediate area
,D) Extinguish the fire with a fire extinguisher
Answer: C) Evacuate staff and patients from the immediate area
4. Blood Pressure - Diastolic Reading
Question: A medical assistant has a blood pressure cuff inflated and partially opens
the valve to deflate as he listens with a stethoscope. When should he read the
diastolic pressure?
A) When the first sound is heard
B) When the sound becomes muffled
C) When the sound disappears
D) When the cuff is fully deflated
Answer: C) When the sound disappears
5. Infant Blood Collection Site
Question: A medical assistant has request to collect a routine CBC from a healthy
10-month-old infant. Which of the following is the most appropriate collection site?
A) Antecubital fossa
B) Left heel
C) Fingertip
D) Dorsal hand vein
Answer: B) Left heel
6. Preauthorization Denial
Question: A medical assistant has requested a preauthorization to a specialist.
Which of the following is a reason for the claim submitted by the specialist to be
denied?
A) The patient changed their mind
,B) The service is provided after the expiration date
C) The specialist is out of network
D) The patient missed the appointment
Answer: B) The service is provided after the expiration date
7. Patient Identity Confirmation
Question: A medical assistant in an outpatient facility is preparing a patient for a
venipuncture. Which of the following actions should the assistant take to confirm the
patient's identity?
A) Check the patient's wristband only
B) Ask the patient to state and spell their full name and provide their date of birth
C) Ask the patient to confirm their address
D) Check the patient's insurance card
Answer: B) Ask the patient to state and spell their full name and provide their date of
birth
8. Intradermal Injection for Allergy Testing
Question: A medical assistant is administering an intradermal injection for allergy
testing. Which of the following actions should the assistant take?
A) Insert needle at 90-degree angle
B) Locate the area two to three finger-widths below the antecubital space
C) Massage the site after injection
D) Use the deltoid muscle
Answer: B) Locate the area two to three finger-widths below the antecubital space
9. Intramuscular Immunization - Site Cleansing
, Question: A medical assistant is administering an intramuscular immunization to a
patient. Which of the following actions should the assistant take?
A) Cleanse the site with back-and-forth motion
B) Cleanse the site in a circular motion from the center outward
C) Do not cleanse the site
D) Cleanse the site from outside to center
Answer: B) Cleanse the site in a circular motion from the center outward
10. IM Injection Angle - Gluteus Medius
Question: A medical assistant is administering an intramuscular injection into the
gluteus medius of an adult patient. At which of the following angles should the
assistant insert the needle?
A) 15° angle
B) 45° angle
C) 90° angle
D) 10° angle
Answer: C) 90° angle
11. Eye Ointment Administration
Question: A medical assistant is administering eye ointment to a patient. Which of
the following actions should the assistant take?
A) Apply ointment directly to the cornea
B) Apply a thin ribbon of ointment along the conjunctival sac
C) Have patient close eyes before application
D) Apply ointment to the outer eyelid
Answer: B) Apply a thin ribbon of ointment along the conjunctival sac
1. Scheduling
Question: A clinic schedules all cardiac patients on Mondays and Wednesdays and
all oncology patients Tuesdays and Thursdays. Which of the following types of
scheduling is the clinic using?
A) Wave scheduling
B) Modified wave scheduling
C) Cluster scheduling
D) Stream scheduling
Answer: C) Cluster scheduling
2. Patient Greeting
Question: A first time patient is late arriving to the office. Which of the following
should the medical assistant say first?
A) "You're late for your appointment"
B) "Hello, Welcome to our office"
C) "Please fill out these forms quickly"
D) "We may need to reschedule"
Answer: B) "Hello, Welcome to our office"
3. Fire Emergency Response
Question: A medical assistant discovers a garbage can fire has started in the back
room of the medical office. According to RACE acronym for emergency responses,
which of the following actions should the assistant take first?
A) Activate the fire alarm
B) Confine the fire by closing doors
C) Evacuate staff and patients from the immediate area
,D) Extinguish the fire with a fire extinguisher
Answer: C) Evacuate staff and patients from the immediate area
4. Blood Pressure - Diastolic Reading
Question: A medical assistant has a blood pressure cuff inflated and partially opens
the valve to deflate as he listens with a stethoscope. When should he read the
diastolic pressure?
A) When the first sound is heard
B) When the sound becomes muffled
C) When the sound disappears
D) When the cuff is fully deflated
Answer: C) When the sound disappears
5. Infant Blood Collection Site
Question: A medical assistant has request to collect a routine CBC from a healthy
10-month-old infant. Which of the following is the most appropriate collection site?
A) Antecubital fossa
B) Left heel
C) Fingertip
D) Dorsal hand vein
Answer: B) Left heel
6. Preauthorization Denial
Question: A medical assistant has requested a preauthorization to a specialist.
Which of the following is a reason for the claim submitted by the specialist to be
denied?
A) The patient changed their mind
,B) The service is provided after the expiration date
C) The specialist is out of network
D) The patient missed the appointment
Answer: B) The service is provided after the expiration date
7. Patient Identity Confirmation
Question: A medical assistant in an outpatient facility is preparing a patient for a
venipuncture. Which of the following actions should the assistant take to confirm the
patient's identity?
A) Check the patient's wristband only
B) Ask the patient to state and spell their full name and provide their date of birth
C) Ask the patient to confirm their address
D) Check the patient's insurance card
Answer: B) Ask the patient to state and spell their full name and provide their date of
birth
8. Intradermal Injection for Allergy Testing
Question: A medical assistant is administering an intradermal injection for allergy
testing. Which of the following actions should the assistant take?
A) Insert needle at 90-degree angle
B) Locate the area two to three finger-widths below the antecubital space
C) Massage the site after injection
D) Use the deltoid muscle
Answer: B) Locate the area two to three finger-widths below the antecubital space
9. Intramuscular Immunization - Site Cleansing
, Question: A medical assistant is administering an intramuscular immunization to a
patient. Which of the following actions should the assistant take?
A) Cleanse the site with back-and-forth motion
B) Cleanse the site in a circular motion from the center outward
C) Do not cleanse the site
D) Cleanse the site from outside to center
Answer: B) Cleanse the site in a circular motion from the center outward
10. IM Injection Angle - Gluteus Medius
Question: A medical assistant is administering an intramuscular injection into the
gluteus medius of an adult patient. At which of the following angles should the
assistant insert the needle?
A) 15° angle
B) 45° angle
C) 90° angle
D) 10° angle
Answer: C) 90° angle
11. Eye Ointment Administration
Question: A medical assistant is administering eye ointment to a patient. Which of
the following actions should the assistant take?
A) Apply ointment directly to the cornea
B) Apply a thin ribbon of ointment along the conjunctival sac
C) Have patient close eyes before application
D) Apply ointment to the outer eyelid
Answer: B) Apply a thin ribbon of ointment along the conjunctival sac
