Texas Roadhouse Training Questions
and Answers | Latest Version |
2025/2026 | Correct & Verified
What is the first step when greeting a guest at Texas Roadhouse?
✔✔Smile and welcome them warmly within 30 seconds of arrival
How should you handle a guest complaint about food temperature?
✔✔Apologize, remove the dish, and offer a replacement immediately
What is the proper way to carry multiple plates to a table?
✔✔Use a tray and keep plates balanced while walking carefully
When should you refill a guest’s drink?
✔✔As soon as their glass is half empty or when requested
How should you approach a guest with a food allergy?
✔✔Ask detailed questions, communicate with the kitchen, and ensure the meal is prepared
safely
What is the Texas Roadhouse standard for greeting guests at the table?
✔✔Ask how they are doing and introduce yourself by name within 60 seconds
1
,How should you handle a guest who is unhappy with their steak doneness?
✔✔Apologize and offer to cook a new steak to their preferred temperature
What is the procedure for taking an order from a large party?
✔✔Start with drinks, then appetizers, and write down each order clearly while confirming details
How should you handle a guest who is asking for menu recommendations?
✔✔Provide personal favorites and explain popular items, highlighting specials
What is the Texas Roadhouse policy for upselling?
✔✔Suggest add-ons like appetizers, sides, or desserts politely without being pushy
How should you handle a spill at a guest’s table?
✔✔Apologize, clean it immediately, and offer assistance if needed
What is the proper way to present the check to a guest?
✔✔Place it in the guest’s view politely and thank them for dining
How often should you check on guests after serving their meals?
✔✔Within the first two bites and periodically thereafter
What is the correct response if a guest asks for extra butter for rolls?
2
, ✔✔Bring it promptly and refill as needed without being asked again
How should you handle a guest asking for a custom steak modification?
✔✔Confirm the modification with the kitchen and repeat it back to the guest
What is the proper way to bus a table after guests have finished dining?
✔✔Clear plates quietly, refill drinks if needed, and reset the table for the next guests
How should you respond if a guest says their food tastes salty or under-seasoned?
✔✔Apologize and offer a replacement or adjustment immediately
What is the Texas Roadhouse standard for responding to a table request?
✔✔Respond within 2 minutes of the guest asking for assistance
How should you greet a guest who is celebrating a birthday or special occasion?
✔✔Acknowledge the celebration with enthusiasm and offer the restaurant’s complimentary
options
What is the correct way to handle multiple guest orders arriving at the same time from the
kitchen?
✔✔Check each plate for accuracy, deliver promptly, and ensure all guests receive their correct
meal
3
and Answers | Latest Version |
2025/2026 | Correct & Verified
What is the first step when greeting a guest at Texas Roadhouse?
✔✔Smile and welcome them warmly within 30 seconds of arrival
How should you handle a guest complaint about food temperature?
✔✔Apologize, remove the dish, and offer a replacement immediately
What is the proper way to carry multiple plates to a table?
✔✔Use a tray and keep plates balanced while walking carefully
When should you refill a guest’s drink?
✔✔As soon as their glass is half empty or when requested
How should you approach a guest with a food allergy?
✔✔Ask detailed questions, communicate with the kitchen, and ensure the meal is prepared
safely
What is the Texas Roadhouse standard for greeting guests at the table?
✔✔Ask how they are doing and introduce yourself by name within 60 seconds
1
,How should you handle a guest who is unhappy with their steak doneness?
✔✔Apologize and offer to cook a new steak to their preferred temperature
What is the procedure for taking an order from a large party?
✔✔Start with drinks, then appetizers, and write down each order clearly while confirming details
How should you handle a guest who is asking for menu recommendations?
✔✔Provide personal favorites and explain popular items, highlighting specials
What is the Texas Roadhouse policy for upselling?
✔✔Suggest add-ons like appetizers, sides, or desserts politely without being pushy
How should you handle a spill at a guest’s table?
✔✔Apologize, clean it immediately, and offer assistance if needed
What is the proper way to present the check to a guest?
✔✔Place it in the guest’s view politely and thank them for dining
How often should you check on guests after serving their meals?
✔✔Within the first two bites and periodically thereafter
What is the correct response if a guest asks for extra butter for rolls?
2
, ✔✔Bring it promptly and refill as needed without being asked again
How should you handle a guest asking for a custom steak modification?
✔✔Confirm the modification with the kitchen and repeat it back to the guest
What is the proper way to bus a table after guests have finished dining?
✔✔Clear plates quietly, refill drinks if needed, and reset the table for the next guests
How should you respond if a guest says their food tastes salty or under-seasoned?
✔✔Apologize and offer a replacement or adjustment immediately
What is the Texas Roadhouse standard for responding to a table request?
✔✔Respond within 2 minutes of the guest asking for assistance
How should you greet a guest who is celebrating a birthday or special occasion?
✔✔Acknowledge the celebration with enthusiasm and offer the restaurant’s complimentary
options
What is the correct way to handle multiple guest orders arriving at the same time from the
kitchen?
✔✔Check each plate for accuracy, deliver promptly, and ensure all guests receive their correct
meal
3
