WEEK 12
PERFORMANCE MEASUREMENT
Decentralization
Delegating decision making authority to lowerlevel managers
Advantages
Betterlocaldecisions
Faster response to customers
Trainsfuturemanagers
Highermotivation
Disadvantages
Goalincongruence
Lackofcoordination
Suboptimaldecisions
Harder to transfer bestpractices
ResponsibilityCentres
1 CostCentres controls onlycosts
2 ProfitCentre controls revenue costs
3 Investmentcentre controlsrevenue costs assets
FinancialPerformance clleasures
1 ROI Return on investment
ROI Operating Income Average OperatingAssets
Ways to improve ROI
Increase sales
Reduce expenses
Reduce assetbase
PERFORMANCE MEASUREMENT
Decentralization
Delegating decision making authority to lowerlevel managers
Advantages
Betterlocaldecisions
Faster response to customers
Trainsfuturemanagers
Highermotivation
Disadvantages
Goalincongruence
Lackofcoordination
Suboptimaldecisions
Harder to transfer bestpractices
ResponsibilityCentres
1 CostCentres controls onlycosts
2 ProfitCentre controls revenue costs
3 Investmentcentre controlsrevenue costs assets
FinancialPerformance clleasures
1 ROI Return on investment
ROI Operating Income Average OperatingAssets
Ways to improve ROI
Increase sales
Reduce expenses
Reduce assetbase