Test Bank - Human Resources Management in Canada, 15th Edition by Gary Dessler, Chapter 1-17 | All Chapters with Answers and Rationales | LATEST.

TEST BANK For
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Human Resources Management in Canada 15th
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Canadian Edition by Gary Dessler
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Chapters 1 - 17
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,
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MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
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1) Human resources management refers to: Xt Xt Xt Xt


A) the management of people in organizations.
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B) concepts and techniques for organizing work activities.
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C) all managerial activities.
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D) concepts and techniques used in leading people at work.
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E) management techniques for controlling people at work. Xt Xt Xt Xt Xt Xt




2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
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A) physical capital. Xt


B) management's philosophy. Xt


C) human capital. Xt


D) production capital. Xt


E) cultural diversity. Xt




3) Human resources practices that support strategy include:
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A) performance management. Xt


B) production scheduling. Xt


C) policies and procedures. Xt Xt


D) staffing practices. Xt


E) rewards practices. Xt




4) A company utilizes a system to measure the impact of Human Resources which balances measures relating
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t o financial results, customers, internal business processes and human capital management. This system is know
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s as the:
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A) HRIS.
B) balanced strategy. Xt


C) Human Capital Index. Xt Xt


D) balanced scorecard. Xt


E) none of the above. Xt Xt Xt




5) You have been tasked with building employee engagement at the firm you workafor. Strategic human
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r esources initiatives you would consider implementing include:
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A) employee recognition programs and management development programs.
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B) diversity programs. Xt


C) employee recognition programs. Xt Xt


D) employee relations activity. Xt Xt


E) job design indicators. Xt Xt




6) HR department staff members are traditionally involved in key operational responsibilities. Which of thea
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f ollowing is an operational responsibility?
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A) setting goals and objectives Xt Xt Xt


B) collecting metrics Xt


C) analyzing metrics Xt


D) interpreting human right laws Xt Xt Xt


E) interpreting health and safety legislation Xt Xt Xt Xt

, 7) Being completely familiar with employment legislation, HR policies and procedures, collectiveaagreemen
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t s, and the outcomeaof recent arbitration hearings andacourt decisions is most closely related with which of the fo
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llo wing HRaactivities?
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A) serving as a consultant Xt Xt Xt


B) formulating policies and procedures Xt Xt Xt


C) offering advice Xt


D) providing services Xt


E) serving as a change agent Xt Xt Xt Xt




8) The practice of contracting with outside vendors to handle specified functions on a permanent basis i
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s known as
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A) hiring temporary employees. Xt Xt


B) payroll and benefits administration. Xt Xt Xt


C) contract administration. Xt


D) outsourcing.
E) labour-management relations. Xt




9) The company's plan for how it will balance its internal strengths and weaknesses with externa
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l opportunities and threats in order to maintain competitive advantage is known as
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A) HR strategy. Xt


B) strategy.
C) environmental scanning. Xt


D) policies and procedures. Xt Xt


E) none of the above. Xt Xt Xt




10) Rita is the HRaDirector of a manufacturing company. She recently undertook research to identify comp
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et itor compensation and incentive plans, information about pending legislative changes and availability of talen
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t in the labour market for the upcoming strategic planning meeting. Rita was conducting:
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A) environmental scanning. Xt


B) an employeeaengagement survey. Xt Xt


C) an external market survey. Xt Xt Xt


D) an envrionmental study. Xt Xt


E) an external opportunities/threats study.
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11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's
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s ales force due to an economic downturn. Heawas also involved in arranging for outplacement services and emp
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loye e retention programs as well as restructuring of the business following the downsizing. This is an example of
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HR's r ole in:
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A) formulating strategy. Xt


B) operational activities. Xt


C) environmental scanning. Xt


D) environmental scanning andaexecuting strategy. Xt Xt Xt


E) executing strategy. Xt




12) The core values, beliefs, and assumptions that are widely shared by members of an organization are know
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n as:Xt


A) organizational climate. Xt


B) the strategic plan.
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C) the mission statement.
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D) organizational culture. Xt


E) the pervading atmosphere.
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