TEST BANK for Leading and Managing in Nursing, 8th
Edition, by Patricia S. Yoder-Wise, Susan Sportsman
All Chapters Covered 1-25 LATEST| Verified Questions &
Accurate Answers with Rationales| A+ PASS GUARANTEED
Pagews|ws1
, Chapterws01:wsLeading,wsManaging,wsandwsFollowingws
MULTIPLEwsCHOICE
1. Awsnursewsmanagerwsofwsaws20-
bedwsmedicalwsunitwsfindswsthatws80%wsofwsthewspatientswsarewsolderwsadults.wsShewsiswsaskedwstowsassesswsand
wsadaptwsthewsunitwstowsbetterwsmeetwsthewsuniquewsneedswsofwsthewsolderwsadultwspatient.wsUsingwscomplexit
ywsprinciples,wswhatwswouldwsbewsthewsbestwsapproachwstowstakewsforwsimplementationwsofwsthiswschange?
a. Leveragewsthewshierarchicalwsmanagementwspositionwstowsgetwsunitwsstaffwsinvolvedwsinwsassess
mentwsandwsplanning.
b. Engagewsinvolvedwsstaffwsatwsallwslevelswsinwsthewsdecision-makingwsprocess.
c. Focuswsthewsassessmentwsonwsthewsunitwsandwsomitwsthewshospitalwsandwscommunitywsenvironment.
d. Hirewsawsgeriatricwsspecialistwstowsoverseewsandwscontrolwsthewsproject.
ANS:wsB
Complexitywstheorywssuggestswsthatwssystemswsinteractwsandwsadaptwsandwsthatwsdecisionwsmakingwsoccurswsth
roughoutwsthewssystems,wsaswsopposedwstowsbeingwsheldwsinwsawshierarchy.wsInwscomplexitywstheory,wseveryws
voicewscounts,wsandwstherefore,wsallwslevelswsofwsstaffwswouldwsbewsinvolvedwsinwsdecisionwsmaking.
TOP:wsAONEwscompetency:wsCommunicationwsandwsRelationship-Building
2. Awsunitwsmanagerwsofwsaws25-
bedwsmedical/surgicalwsareawsreceiveswsawsphonewscallwsfromwsawsnursewswhowshaswscalledwsinwssickwsfivewstim
eswsinwsthewspastwsmonth.wsHewstellswsthewsmanagerwsthatwshewsverywsmuchwswantswstowscomewstowsworkwswhe
nwsscheduledwsbutwsmustwsoftenwscarewsforwshiswswife,wswhowsiswsundergoingwstreatmentwsforwsbreastwscancer
.wsAccordingwstowsMaslow‘swsneedwshierarchywstheory,wswhatwswouldwsbewsthewsbestwsapproachwstowssatisfyi
ngwsthewsneedswsofwsthiswsnurse,wsotherwsstaff,wsandwspatients?
a. Linewsupwsagencywsnurseswswhowscanwsbewscalledwsinwstowsworkwsonwsshortwsnotice.
b. Placewsthewsnursewsonwsunpaidwsleavewsforwsthewsremainderwsofwshiswswife‘swstreatment.
c. Sympathizewswithwsthewsnurse‘swsdilemmawsandwsletwsthewschargewsnursewsknowwsthatwsthiswsnursewsmaywsb
e
callingwsinwsfrequentlywsinwsthewsfuture.
d. Workwswithwsthewsnurse,wsstaffingwsoffice,wsandwsotherwsnurseswstowsarrangewshiswsscheduledwsdayswsoffwsar
oundwshis
wife‘swstreatments.
ANS:wsD
Placingwsthewsnursewsonwsunpaidwsleavewsmaywsthreatenwsthewsnurse‘swscapacitywstowsmeetwsphysiologicwsnee
Pagews|ws2
,dswsandwsdemotivatewsthewsnurse.wsUnsatisfactorywscoveragewsofwsshiftswsonwsshortwsnoticewscouldwsaffectwspa
tientwscarewsandwsthreatenwsthewsneedswsofwsstaffwstowsfeelwscompetent.wsArrangingwsthewsschedulewsaroundwsth
ewswife‘swsneedswsmeetswsthewsneedswsofwsthewsstaffwsandwsofwspatientswswhilewssatisfyingwsthewsnurse‘swsneed
wsforwsaffiliation.
Pagews|ws3
, TOP:wsAONEwscompetency:wsCommunicationwsandwsRelationship-Building
3. Awsgrievancewsbroughtwsbywsawsstaffwsnursewsagainstwsthewsunitwsmanagerwsrequireswsmediation.wsAtwsthewsfir
stwsmediationwssession,wsthewsstaffwsnursewsrepeatedlywscallswsthewsunitwsmanager‘swsactionswsunfair,wsandwsth
ewsunitwsmanagerwscontinueswstowsreiteratewsthewsreasonswsforwsthewsactions.wsWhatwswouldwsbewsthewsbestwsco
ursewsofwsactionwsatwsthiswstime?
a. Sendwsthewstwowsdisputantswsawaywstowsreachwstheirwsownwsresolution.
b. Involvewsanotherwsstaffwsnursewsinwsthewsdiscussionwsforwsclaritywsissues.
c. Askwseachwspartywstowsexaminewstheirwsownwsmotiveswsandwsissueswsinwsthewsconflict.
d. Continuewstowslistenwsaswsthewspartieswsrepeatwstheirwsthoughtswsandwsfeelingswsaboutwsthewsconflict.
ANS:wsC
Forwsresolutionwsofwsconflict,wsonewsshouldwsaddresswsthewsinterestswsandwsinvolvementwsofwsparticipantswsinws
thewsconflictwsbywsexaminingwsthewsrealwsissueswsofwsallwsparties.
TOP:wsAONEwscompetency:wsCommunicationwsandwsRelationship-Building
4. Atwsawssecondwsnegotiationwssession,wsthewsunitwsmanagerwsandwsstaffwsnursewsarewsunablewstowsreachwsawsres
olution.wsWhatwsiswsthewsappropriatewsnextwsstep?
a. Arrangewsanotherwsmeetingwsinwsawsweek‘swstimewssowsaswstowsallowwsawscooling-offwsperiod.
b. Elevatewsthewsnextwsnegationwssessionwstowsthewsnextwsmanager,wsonewslevelwsabove.
c. Insistwsthatwsparticipantswscontinuewstowstalkwsuntilwsawsresolutionwshaswsbeenwsreached.
d. Backwsthewsunitwsmanager‘swsactionswsandwsendwsthewsdispute.
ANS:wsB
Partwsofwsleadershipwsiswsunderstandingwsconflictwsresolutionwsandwsabilitywstowsnegotiatewsandwsmanagewsfor
wsresolutionwsofwsissueswsandwsconcerns.wsThiswssituationwshaswsfailedwsawssecondwsnegotiationwssession,wselev
ationwstowsawsmanagerwswithwsadditionalwstrainingwstowsfacilitatewsconflictwsresolutionwsiswsimportantwsatwsthis
wspoint.
TOP:wsAONEwscompetency:wsCommunicationwsandwsRelationship-Building
Pagews|ws4
Edition, by Patricia S. Yoder-Wise, Susan Sportsman
All Chapters Covered 1-25 LATEST| Verified Questions &
Accurate Answers with Rationales| A+ PASS GUARANTEED
Pagews|ws1
, Chapterws01:wsLeading,wsManaging,wsandwsFollowingws
MULTIPLEwsCHOICE
1. Awsnursewsmanagerwsofwsaws20-
bedwsmedicalwsunitwsfindswsthatws80%wsofwsthewspatientswsarewsolderwsadults.wsShewsiswsaskedwstowsassesswsand
wsadaptwsthewsunitwstowsbetterwsmeetwsthewsuniquewsneedswsofwsthewsolderwsadultwspatient.wsUsingwscomplexit
ywsprinciples,wswhatwswouldwsbewsthewsbestwsapproachwstowstakewsforwsimplementationwsofwsthiswschange?
a. Leveragewsthewshierarchicalwsmanagementwspositionwstowsgetwsunitwsstaffwsinvolvedwsinwsassess
mentwsandwsplanning.
b. Engagewsinvolvedwsstaffwsatwsallwslevelswsinwsthewsdecision-makingwsprocess.
c. Focuswsthewsassessmentwsonwsthewsunitwsandwsomitwsthewshospitalwsandwscommunitywsenvironment.
d. Hirewsawsgeriatricwsspecialistwstowsoverseewsandwscontrolwsthewsproject.
ANS:wsB
Complexitywstheorywssuggestswsthatwssystemswsinteractwsandwsadaptwsandwsthatwsdecisionwsmakingwsoccurswsth
roughoutwsthewssystems,wsaswsopposedwstowsbeingwsheldwsinwsawshierarchy.wsInwscomplexitywstheory,wseveryws
voicewscounts,wsandwstherefore,wsallwslevelswsofwsstaffwswouldwsbewsinvolvedwsinwsdecisionwsmaking.
TOP:wsAONEwscompetency:wsCommunicationwsandwsRelationship-Building
2. Awsunitwsmanagerwsofwsaws25-
bedwsmedical/surgicalwsareawsreceiveswsawsphonewscallwsfromwsawsnursewswhowshaswscalledwsinwssickwsfivewstim
eswsinwsthewspastwsmonth.wsHewstellswsthewsmanagerwsthatwshewsverywsmuchwswantswstowscomewstowsworkwswhe
nwsscheduledwsbutwsmustwsoftenwscarewsforwshiswswife,wswhowsiswsundergoingwstreatmentwsforwsbreastwscancer
.wsAccordingwstowsMaslow‘swsneedwshierarchywstheory,wswhatwswouldwsbewsthewsbestwsapproachwstowssatisfyi
ngwsthewsneedswsofwsthiswsnurse,wsotherwsstaff,wsandwspatients?
a. Linewsupwsagencywsnurseswswhowscanwsbewscalledwsinwstowsworkwsonwsshortwsnotice.
b. Placewsthewsnursewsonwsunpaidwsleavewsforwsthewsremainderwsofwshiswswife‘swstreatment.
c. Sympathizewswithwsthewsnurse‘swsdilemmawsandwsletwsthewschargewsnursewsknowwsthatwsthiswsnursewsmaywsb
e
callingwsinwsfrequentlywsinwsthewsfuture.
d. Workwswithwsthewsnurse,wsstaffingwsoffice,wsandwsotherwsnurseswstowsarrangewshiswsscheduledwsdayswsoffwsar
oundwshis
wife‘swstreatments.
ANS:wsD
Placingwsthewsnursewsonwsunpaidwsleavewsmaywsthreatenwsthewsnurse‘swscapacitywstowsmeetwsphysiologicwsnee
Pagews|ws2
,dswsandwsdemotivatewsthewsnurse.wsUnsatisfactorywscoveragewsofwsshiftswsonwsshortwsnoticewscouldwsaffectwspa
tientwscarewsandwsthreatenwsthewsneedswsofwsstaffwstowsfeelwscompetent.wsArrangingwsthewsschedulewsaroundwsth
ewswife‘swsneedswsmeetswsthewsneedswsofwsthewsstaffwsandwsofwspatientswswhilewssatisfyingwsthewsnurse‘swsneed
wsforwsaffiliation.
Pagews|ws3
, TOP:wsAONEwscompetency:wsCommunicationwsandwsRelationship-Building
3. Awsgrievancewsbroughtwsbywsawsstaffwsnursewsagainstwsthewsunitwsmanagerwsrequireswsmediation.wsAtwsthewsfir
stwsmediationwssession,wsthewsstaffwsnursewsrepeatedlywscallswsthewsunitwsmanager‘swsactionswsunfair,wsandwsth
ewsunitwsmanagerwscontinueswstowsreiteratewsthewsreasonswsforwsthewsactions.wsWhatwswouldwsbewsthewsbestwsco
ursewsofwsactionwsatwsthiswstime?
a. Sendwsthewstwowsdisputantswsawaywstowsreachwstheirwsownwsresolution.
b. Involvewsanotherwsstaffwsnursewsinwsthewsdiscussionwsforwsclaritywsissues.
c. Askwseachwspartywstowsexaminewstheirwsownwsmotiveswsandwsissueswsinwsthewsconflict.
d. Continuewstowslistenwsaswsthewspartieswsrepeatwstheirwsthoughtswsandwsfeelingswsaboutwsthewsconflict.
ANS:wsC
Forwsresolutionwsofwsconflict,wsonewsshouldwsaddresswsthewsinterestswsandwsinvolvementwsofwsparticipantswsinws
thewsconflictwsbywsexaminingwsthewsrealwsissueswsofwsallwsparties.
TOP:wsAONEwscompetency:wsCommunicationwsandwsRelationship-Building
4. Atwsawssecondwsnegotiationwssession,wsthewsunitwsmanagerwsandwsstaffwsnursewsarewsunablewstowsreachwsawsres
olution.wsWhatwsiswsthewsappropriatewsnextwsstep?
a. Arrangewsanotherwsmeetingwsinwsawsweek‘swstimewssowsaswstowsallowwsawscooling-offwsperiod.
b. Elevatewsthewsnextwsnegationwssessionwstowsthewsnextwsmanager,wsonewslevelwsabove.
c. Insistwsthatwsparticipantswscontinuewstowstalkwsuntilwsawsresolutionwshaswsbeenwsreached.
d. Backwsthewsunitwsmanager‘swsactionswsandwsendwsthewsdispute.
ANS:wsB
Partwsofwsleadershipwsiswsunderstandingwsconflictwsresolutionwsandwsabilitywstowsnegotiatewsandwsmanagewsfor
wsresolutionwsofwsissueswsandwsconcerns.wsThiswssituationwshaswsfailedwsawssecondwsnegotiationwssession,wselev
ationwstowsawsmanagerwswithwsadditionalwstrainingwstowsfacilitatewsconflictwsresolutionwsiswsimportantwsatwsthis
wspoint.
TOP:wsAONEwscompetency:wsCommunicationwsandwsRelationship-Building
Pagews|ws4
