NURS420 Exam3 Questions And
Correct Answers
Which cstrategies cwould cdecrease cthe camount cof ctime cthe cnurse cmanager cspends
cwith c"drop-in" cvisitors cto cthe cmanager's coffice? cSelect call cthat capply
A. cSet coffice chours cto celiminate cthose cvisits.
B. cKeep cthe coffice cdoor cclosed.
C. cArrange cfurniture cso cthe cdesk cfaces cthe cdoor.
D. cStand cup cto cgreet cthe cvisitor cand cremain cstanding.
E. cEncourage cappointments cfor croutine cmatters. c- ccorrect cansCorrect cAnswer: c4,5
Rationale c1: cOffice chours cshould cbe cestablished cto cdecrease cdrop-in cvisits, cbut cthe
cintent cis cnot cto ctotally celiminate cthem
Rationale c2: cKeeping cthe cdoor cclosed cis cincorrect cbecause ca cblock cof ctime cwhen
cthe cdoor cis copen cfor caccessibility cand cavailability cis cneeded. c
Rationale c3: cIf cthe cdesk cfaces cthe cdoor, ceye ccontact cis cmade cwith cpassersby cand
canyone cwho cis cstanding cin cthe cdoorway, cwhich cinvites cinterruption.
Rationale c4: cIn corder cto credirect cthe cdrop-in cvisit, cthe cnurse cmanager cshould cstand
cup cand cremain cstanding cthroughout cthe cencounter. cThis cgesture cis cgracious cyet
cobvious cenough cto cencourage ca cshort cvisit.
Rationale c5: cEncouraging cappointments cfor croutine cmatters cis can ceffective csolution.
cThe cmanager cshould cindicate cthat cin corder cto chave csufficient ctime cto caddress cthe
cquestion, ca cblock cof ctime cwill cbe cneeded.
,A cnurse cmanager chas cidentified cthat ca cmajor ctime cwaster cis cthe camount cof ctime
cspent con cthe ctelephone ceach cday. cWhich cstrategy cwould chelp creduce cthis ctime?
A. cAnswer cthe cphone, c"Hello, chow care cyou?"
B. cSend call ccalls cto cvoice cmail.
C. cUse ce-mail cfor cpotentially ctroublesome cissues.
D. cSet ca cspecific cblock cof ctime cto creturn ccalls. c- ccorrect cansCorrect cAnswer: c4
Rationale c1: cAnswering cthe cphone cthis cway cencourages csocializing cand csmall ctalk.
c
Rationale c2: cThere care csituations cin cwhich cissues cmust cbe cdealt cwith cimmediately
cand cface-to-face. c
Rationale c3: cTroublesome cissues cshould cbe caddressed cface-to-face.
Rationale c4: cThe cnurse cmanager cshould cset ctime caside cto chandle croutine cphone
ccalls cand cto creturn ccalls.
The cnurse cmanager chas cplanned ca cmeeting cthat call cstaff cnurses chave cto cattend.
cWhich cmethod cwould cmost cefficiently cnotify cthe cstaff cmembers cof cthe cmeeting
ctime?
A. cE-mail
B. cVoice cmail
C. cMemo
D. cTelephone ccall c- ccorrect cansCorrect cAnswer: c1
Rationale c1: cE-mail cminimizes ctime cwasted ctrying cto ccontact cindividuals cand cthe
curgency cof cthe cmessage ccan cbe ccoded. c
Rationale c2: cVoice cmail cis ctime cconsuming cbecause cthe ccaller cmust cplace cthe ccall.
cThere cis calso cthe cpossibility cthe cperson cwill canswer cthe ccall, cwhich centails ca
cgreater cinvestment cof ctime. c
Rationale c3: cThere cis ca crisk cthat cthe cmemo cwill cbe cplaced cwhere cit cis cnot
caccessible cto call cstaff cmembers. c
Rationale c4: cA ctelephone ccall cmay clead cto csocializing cand csmall ctalk, cwhich care
ctime cwasters.
What care creasons cthat cnurses cfail cto cmanage ctime ceffectively? cSelect call cthat
capply
A. cNurses cdo ctasks cthey cenjoy cdoing cbefore cthe cones cthey cdo cnot cenjoy.
B. cNurses cdo cthings cthat cbring cthe cmost cimmediate cclosure cfirst.
C. cNurses crespond con cthe cbasis cof cwho cwants csomething.
D. cNurses cdo cuninteresting cjobs cbefore cinteresting cjobs.
E. cNurses cwork con cthings cin cthe corder cof ctheir carrival. c- ccorrect cansCorrect
cAnswer: c1,2,3,5
Rationale c1: cNurses care clike canyone celse cin cthat cthey ctend cto cdo cthings cthey
cenjoy cbefore cthey cdo cthings cthey cdo cnot cenjoy.
Rationale c2: cNurses c(and cothers) coften cdo cthose cthings cthat cthey ccan cget cdone
cmost cquickly cfirst. cThey cfeel csatisfaction cwith chaving cone cthing cdone cand cout cof
cthe cway.
Rationale c3: cNurses ctend cto cprioritize cbased con cwho cwants csomething cdone—for
cexample, cif ca cclient cwants csomething cthat cis ca cpriority cover cthe cnurse cmanager
cneeding ca creport.
, Rationale c4: cIt cis cgenerally cmore ctime cefficient cto ctackle cuninteresting cjobs cfirst
cand cget cthem ccompleted cbefore cstarting cinteresting cjobs cthat cmay cabsorb cmore cof
cthe cnurse's ctime. cUninteresting cjobs care clikely cto cbe ccompleted cas cquickly cas
cpossible. cHowever, cit cis cnot chuman cnature cto cdo cwhat cis cnot cinteresting cfirst. c
Rationale c5: cNurses ctend cto cwork con cthings c"as cthey ccome cup" cand coften cend cup
cworking con cunplanned ctasks cbefore cplanned ctasks. cThis cis crelated cto cthe
cunpredictable cnature cof cworking cwith cpeople cwho care cill.
A cnurse cfrequently chas cto cwork clate cand chas cno ctime cto cdo crequired ctraining
cwhile cat cwork. cShe chas cto cdo cit con cher cdays coff. cChoose cthe cwork-related ctime
cwaster cthat ccommonly cputs cnurses cin cthis cposition.
A. cUnscheduled ctasks cdelaying cthose cthat care cscheduled. c
B. cAn coverwhelming camount cof cwork cto cdo
C. cTaking clonger-than-scheduled cbreaks
D. cVolunteering cfor cextra cresponsibilities c- ccorrect cansCorrect cAnswer: c1
Rationale c1: cWhile cworking cwith cdifferent cdisciplines, cwork cdays care cin ca cconstant
cstate cof cflux, cunscheduled ctasks cand cevents coccur, cand csometimes cnurses cget
cbehind. c
Rationale c2: cWhile cthe camount cof cwork ccan cbe cdaunting cat ctimes, cit cis cgenerally
cnot coverwhelming cconsistently cif ctime cis cmanaged ceffectively. c
Rationale c3: cWhile ctaking clonger cbreaks cdoes coccur, cit cis cnot ca ccommon creason
cfor chaving cto cwork clate.
Rationale c4: cVolunteering cdoes coccur, cbut cthe cnurse cwho cis chaving cdifficulty
ckeeping cup cwith cwork cdays cwould cgenerally cnot cvolunteer cfor cextra
cresponsibilities.
A cnursing csupervisor chas ca creport cdue cand cjust ccannot cseem cto cfind cthe ctime cto
cget cit ccompleted. cOne cday cbefore cit cis cdue, cthe csupervisor cturns cit cin. cThis
csituation cbest cexemplifies cwhich ctime cwaster?
A. cThe csupervisor cwaited cfor cthe cdeadline cpressure cto cincrease cthe cpriority.
B. cThe creport cwas cone cof cthe clast ctasks con cthe c"to-do" clist c
C. cThe csupervisor chas cno cinterest cin cthe ctopic cof cthe creport.
D. cThe creport cformat cis cunfamiliar cto cthe cnursing csupervisor. c- ccorrect cansCorrect
cAnswer: c1
Rationale c1: cThis cis ca cclassic cexample cof cprocrastination, cand cthe cmanager cwaited
cuntil cit cabsolutely chad cto cbe cdone cbecause cof cthe clooming cdeadline. c
Rationale c2: cBeing cthe clast ctask con cthe c"to-do" clist cis ca cplausible creason cfor cthe
cwait, cbut cis cnot cthe cmost clikely creason.
Rationale c3: cLack cof cinterest con cthe csupervisor's cpart cis ca cplausible creason cfor cthe
cwait, cbut cis cnot cthe cmost clikely creason.
Rationale c4: cThe csupervisor ccould cbe cunfamiliar cwith cthe creport cformat, cbut cthis cis
cnot cthe cmost clikely creason cfor cthe cdelay.
During ca cjob cinterview cthe cnurse cmanager casks, c"What care cyour cshort-term
cgoals?" cWhich cstatement cby cthe capplicant caddresses cthis cquestion?
A. c"I cwant cto cbecome ca cnurse canesthetist cwithin c10 cyears."
Correct Answers
Which cstrategies cwould cdecrease cthe camount cof ctime cthe cnurse cmanager cspends
cwith c"drop-in" cvisitors cto cthe cmanager's coffice? cSelect call cthat capply
A. cSet coffice chours cto celiminate cthose cvisits.
B. cKeep cthe coffice cdoor cclosed.
C. cArrange cfurniture cso cthe cdesk cfaces cthe cdoor.
D. cStand cup cto cgreet cthe cvisitor cand cremain cstanding.
E. cEncourage cappointments cfor croutine cmatters. c- ccorrect cansCorrect cAnswer: c4,5
Rationale c1: cOffice chours cshould cbe cestablished cto cdecrease cdrop-in cvisits, cbut cthe
cintent cis cnot cto ctotally celiminate cthem
Rationale c2: cKeeping cthe cdoor cclosed cis cincorrect cbecause ca cblock cof ctime cwhen
cthe cdoor cis copen cfor caccessibility cand cavailability cis cneeded. c
Rationale c3: cIf cthe cdesk cfaces cthe cdoor, ceye ccontact cis cmade cwith cpassersby cand
canyone cwho cis cstanding cin cthe cdoorway, cwhich cinvites cinterruption.
Rationale c4: cIn corder cto credirect cthe cdrop-in cvisit, cthe cnurse cmanager cshould cstand
cup cand cremain cstanding cthroughout cthe cencounter. cThis cgesture cis cgracious cyet
cobvious cenough cto cencourage ca cshort cvisit.
Rationale c5: cEncouraging cappointments cfor croutine cmatters cis can ceffective csolution.
cThe cmanager cshould cindicate cthat cin corder cto chave csufficient ctime cto caddress cthe
cquestion, ca cblock cof ctime cwill cbe cneeded.
,A cnurse cmanager chas cidentified cthat ca cmajor ctime cwaster cis cthe camount cof ctime
cspent con cthe ctelephone ceach cday. cWhich cstrategy cwould chelp creduce cthis ctime?
A. cAnswer cthe cphone, c"Hello, chow care cyou?"
B. cSend call ccalls cto cvoice cmail.
C. cUse ce-mail cfor cpotentially ctroublesome cissues.
D. cSet ca cspecific cblock cof ctime cto creturn ccalls. c- ccorrect cansCorrect cAnswer: c4
Rationale c1: cAnswering cthe cphone cthis cway cencourages csocializing cand csmall ctalk.
c
Rationale c2: cThere care csituations cin cwhich cissues cmust cbe cdealt cwith cimmediately
cand cface-to-face. c
Rationale c3: cTroublesome cissues cshould cbe caddressed cface-to-face.
Rationale c4: cThe cnurse cmanager cshould cset ctime caside cto chandle croutine cphone
ccalls cand cto creturn ccalls.
The cnurse cmanager chas cplanned ca cmeeting cthat call cstaff cnurses chave cto cattend.
cWhich cmethod cwould cmost cefficiently cnotify cthe cstaff cmembers cof cthe cmeeting
ctime?
A. cE-mail
B. cVoice cmail
C. cMemo
D. cTelephone ccall c- ccorrect cansCorrect cAnswer: c1
Rationale c1: cE-mail cminimizes ctime cwasted ctrying cto ccontact cindividuals cand cthe
curgency cof cthe cmessage ccan cbe ccoded. c
Rationale c2: cVoice cmail cis ctime cconsuming cbecause cthe ccaller cmust cplace cthe ccall.
cThere cis calso cthe cpossibility cthe cperson cwill canswer cthe ccall, cwhich centails ca
cgreater cinvestment cof ctime. c
Rationale c3: cThere cis ca crisk cthat cthe cmemo cwill cbe cplaced cwhere cit cis cnot
caccessible cto call cstaff cmembers. c
Rationale c4: cA ctelephone ccall cmay clead cto csocializing cand csmall ctalk, cwhich care
ctime cwasters.
What care creasons cthat cnurses cfail cto cmanage ctime ceffectively? cSelect call cthat
capply
A. cNurses cdo ctasks cthey cenjoy cdoing cbefore cthe cones cthey cdo cnot cenjoy.
B. cNurses cdo cthings cthat cbring cthe cmost cimmediate cclosure cfirst.
C. cNurses crespond con cthe cbasis cof cwho cwants csomething.
D. cNurses cdo cuninteresting cjobs cbefore cinteresting cjobs.
E. cNurses cwork con cthings cin cthe corder cof ctheir carrival. c- ccorrect cansCorrect
cAnswer: c1,2,3,5
Rationale c1: cNurses care clike canyone celse cin cthat cthey ctend cto cdo cthings cthey
cenjoy cbefore cthey cdo cthings cthey cdo cnot cenjoy.
Rationale c2: cNurses c(and cothers) coften cdo cthose cthings cthat cthey ccan cget cdone
cmost cquickly cfirst. cThey cfeel csatisfaction cwith chaving cone cthing cdone cand cout cof
cthe cway.
Rationale c3: cNurses ctend cto cprioritize cbased con cwho cwants csomething cdone—for
cexample, cif ca cclient cwants csomething cthat cis ca cpriority cover cthe cnurse cmanager
cneeding ca creport.
, Rationale c4: cIt cis cgenerally cmore ctime cefficient cto ctackle cuninteresting cjobs cfirst
cand cget cthem ccompleted cbefore cstarting cinteresting cjobs cthat cmay cabsorb cmore cof
cthe cnurse's ctime. cUninteresting cjobs care clikely cto cbe ccompleted cas cquickly cas
cpossible. cHowever, cit cis cnot chuman cnature cto cdo cwhat cis cnot cinteresting cfirst. c
Rationale c5: cNurses ctend cto cwork con cthings c"as cthey ccome cup" cand coften cend cup
cworking con cunplanned ctasks cbefore cplanned ctasks. cThis cis crelated cto cthe
cunpredictable cnature cof cworking cwith cpeople cwho care cill.
A cnurse cfrequently chas cto cwork clate cand chas cno ctime cto cdo crequired ctraining
cwhile cat cwork. cShe chas cto cdo cit con cher cdays coff. cChoose cthe cwork-related ctime
cwaster cthat ccommonly cputs cnurses cin cthis cposition.
A. cUnscheduled ctasks cdelaying cthose cthat care cscheduled. c
B. cAn coverwhelming camount cof cwork cto cdo
C. cTaking clonger-than-scheduled cbreaks
D. cVolunteering cfor cextra cresponsibilities c- ccorrect cansCorrect cAnswer: c1
Rationale c1: cWhile cworking cwith cdifferent cdisciplines, cwork cdays care cin ca cconstant
cstate cof cflux, cunscheduled ctasks cand cevents coccur, cand csometimes cnurses cget
cbehind. c
Rationale c2: cWhile cthe camount cof cwork ccan cbe cdaunting cat ctimes, cit cis cgenerally
cnot coverwhelming cconsistently cif ctime cis cmanaged ceffectively. c
Rationale c3: cWhile ctaking clonger cbreaks cdoes coccur, cit cis cnot ca ccommon creason
cfor chaving cto cwork clate.
Rationale c4: cVolunteering cdoes coccur, cbut cthe cnurse cwho cis chaving cdifficulty
ckeeping cup cwith cwork cdays cwould cgenerally cnot cvolunteer cfor cextra
cresponsibilities.
A cnursing csupervisor chas ca creport cdue cand cjust ccannot cseem cto cfind cthe ctime cto
cget cit ccompleted. cOne cday cbefore cit cis cdue, cthe csupervisor cturns cit cin. cThis
csituation cbest cexemplifies cwhich ctime cwaster?
A. cThe csupervisor cwaited cfor cthe cdeadline cpressure cto cincrease cthe cpriority.
B. cThe creport cwas cone cof cthe clast ctasks con cthe c"to-do" clist c
C. cThe csupervisor chas cno cinterest cin cthe ctopic cof cthe creport.
D. cThe creport cformat cis cunfamiliar cto cthe cnursing csupervisor. c- ccorrect cansCorrect
cAnswer: c1
Rationale c1: cThis cis ca cclassic cexample cof cprocrastination, cand cthe cmanager cwaited
cuntil cit cabsolutely chad cto cbe cdone cbecause cof cthe clooming cdeadline. c
Rationale c2: cBeing cthe clast ctask con cthe c"to-do" clist cis ca cplausible creason cfor cthe
cwait, cbut cis cnot cthe cmost clikely creason.
Rationale c3: cLack cof cinterest con cthe csupervisor's cpart cis ca cplausible creason cfor cthe
cwait, cbut cis cnot cthe cmost clikely creason.
Rationale c4: cThe csupervisor ccould cbe cunfamiliar cwith cthe creport cformat, cbut cthis cis
cnot cthe cmost clikely creason cfor cthe cdelay.
During ca cjob cinterview cthe cnurse cmanager casks, c"What care cyour cshort-term
cgoals?" cWhich cstatement cby cthe capplicant caddresses cthis cquestion?
A. c"I cwant cto cbecome ca cnurse canesthetist cwithin c10 cyears."
