CPSM Exam 3 UPDATED QUESTIONS
AND CORRECT ANSWERS
Storming - CORRECT ANSWER The time when a group experiences chaotic vying
for leadership and attempts at group processes. Team members may challenge goals and
objectives of the team. Personal agendas may also start to emerge at this time.
Forming - CORRECT ANSWER When the group comes together initially and gets to
know one another. The team organizes itself. For Example, the team sets operating
procedures, clearly defines its charter and sets timelines.
Norming - CORRECT ANSWER The team establishes ways of prioritizing issues,
clearly defining goals and objectives and arriving at an agreement on how the task should be
carried out. The group coming to an agreement on how to operate.
Performing - CORRECT ANSWER When the group does the work to accomplish
goals.
adjouring stage - CORRECT ANSWER Usually includes a wrap-up period as well as a
review to determine whether or not they have accomplished what they were chartered to do.
Punitive Damages - CORRECT ANSWER Awarded as punishment and or deterrent
when a defendant is found to have done wrong intentionally or deliberately. Punitive damages
are rarely awarded in breach of contract disputes.
Actual Damages - CORRECT ANSWER Compensate for the amount of proven harm,
loss, or injury suffered by the plaintiff.
Liquidated Damages - CORRECT ANSWER Those agreed upon during the formation
of a contract, to be paid by the breaching party in the event of a defined breach of contract.
, Specific Performance - CORRECT ANSWER A special remedy where the court orders
the seller to perform the contract as agreed rather than awarding monetary damages.
Theory Y - CORRECT ANSWER Starts from the premise that people are self
motivated and intrinsically seek to do a good job.
Theory X - CORRECT ANSWER Starts from the premise that people are naturally
lazy and need to be driven by external forces to do good work. These managers operate from
a control and punishment perspective and use fear to motivate people.
Span of Control - CORRECT ANSWER The number of people a manager supervises
Management by Objectives (MBO) - CORRECT ANSWER Is a form of participatory
management in which employee and supervisor agree on objectives of performance.
Brand/Repetutational Risk - CORRECT ANSWER Results from public perception of
the organization, particularly is products and services. Management issues such as treatment
of employees may influence reputation, but in this case the risk is primarily legal.
Operational Risk - CORRECT ANSWER Comes from inadequate or failed internal
processes, systems or staff.
Technical Risk - CORRECT ANSWER Results from technology that does not perform
as planned or becomes obsolete. Pre-deployment testing and ongoing monitoring of the
technological environment help mitigate such risks.
Before the Fact Controls - CORRECT ANSWER Are those established before the work
begins. Examples include budgets and project plans.
During the Fact Controls - CORRECT ANSWER Are those designed to give
immediate feedback while the work is happening, such as automatic error alerts or process
controls.
AND CORRECT ANSWERS
Storming - CORRECT ANSWER The time when a group experiences chaotic vying
for leadership and attempts at group processes. Team members may challenge goals and
objectives of the team. Personal agendas may also start to emerge at this time.
Forming - CORRECT ANSWER When the group comes together initially and gets to
know one another. The team organizes itself. For Example, the team sets operating
procedures, clearly defines its charter and sets timelines.
Norming - CORRECT ANSWER The team establishes ways of prioritizing issues,
clearly defining goals and objectives and arriving at an agreement on how the task should be
carried out. The group coming to an agreement on how to operate.
Performing - CORRECT ANSWER When the group does the work to accomplish
goals.
adjouring stage - CORRECT ANSWER Usually includes a wrap-up period as well as a
review to determine whether or not they have accomplished what they were chartered to do.
Punitive Damages - CORRECT ANSWER Awarded as punishment and or deterrent
when a defendant is found to have done wrong intentionally or deliberately. Punitive damages
are rarely awarded in breach of contract disputes.
Actual Damages - CORRECT ANSWER Compensate for the amount of proven harm,
loss, or injury suffered by the plaintiff.
Liquidated Damages - CORRECT ANSWER Those agreed upon during the formation
of a contract, to be paid by the breaching party in the event of a defined breach of contract.
, Specific Performance - CORRECT ANSWER A special remedy where the court orders
the seller to perform the contract as agreed rather than awarding monetary damages.
Theory Y - CORRECT ANSWER Starts from the premise that people are self
motivated and intrinsically seek to do a good job.
Theory X - CORRECT ANSWER Starts from the premise that people are naturally
lazy and need to be driven by external forces to do good work. These managers operate from
a control and punishment perspective and use fear to motivate people.
Span of Control - CORRECT ANSWER The number of people a manager supervises
Management by Objectives (MBO) - CORRECT ANSWER Is a form of participatory
management in which employee and supervisor agree on objectives of performance.
Brand/Repetutational Risk - CORRECT ANSWER Results from public perception of
the organization, particularly is products and services. Management issues such as treatment
of employees may influence reputation, but in this case the risk is primarily legal.
Operational Risk - CORRECT ANSWER Comes from inadequate or failed internal
processes, systems or staff.
Technical Risk - CORRECT ANSWER Results from technology that does not perform
as planned or becomes obsolete. Pre-deployment testing and ongoing monitoring of the
technological environment help mitigate such risks.
Before the Fact Controls - CORRECT ANSWER Are those established before the work
begins. Examples include budgets and project plans.
During the Fact Controls - CORRECT ANSWER Are those designed to give
immediate feedback while the work is happening, such as automatic error alerts or process
controls.
