AVIXA CTS Sample Questions with accurate
answers
Ans✓✓✓ __ is the process of examining methods, techniques, and
principles from peer organizations and facilities. Schematic Design
Punching a system Benchmarking Schematic Design
Ans✓✓✓ ______________ is a best practice when troubleshooting an
AV system. Randomly push buttons Re-test after each change Reset
configuration files to default Disabling all user features
Ans✓✓✓ A client indicates that they are experiencing video dropouts
in a room. Which of the following is the BEST item for a technician to
use when evaluating the system? Spot photometer SPL meter Tone
generator Test pattern generator/ HDCP generator
Ans✓✓✓ A client needs to add videoconferencing functionality for
high-level, private meetings. Which of following planned space types
should you advise be ruled out? Divisible room Boardroom Conference
room Classroom
Ans✓✓✓ A client requires a front projection system. What drawings
should be requested from the client to select the appropriate lens?
reflected ceiling plans and elevations building section and millwork
details floor plans and wall details structural and electrical plans
Ans✓✓✓ A client requires a new boardroom. The sales person and
engineer are sent to the premises to survey the facility and discuss the
,opportunity with the client. This process is best described as a ____ Cost
Analysis Functional Analysis Needs Analysis Control Analysis
Ans✓✓✓ A component fails in the first month after an install. What is
the BEST mechanism for the client to have it replaced? Manufacturers
warranty System Warranty Service Agreement Purchase a new
component
Ans✓✓✓ A customer indicates that they would like to purchase an
additional warranty of service from the integrator that covers an
extension of the manufacturers' warranties, service visits and preplanned
schedule of preventative maintenance visits. What is the customer
describing? Extended manufacturer's warranty. A service agreement. A
system warranty. A preventative maintenance plan.
Ans✓✓✓ A customer is reporting instances of "distortion" in a recently
installed and calibrated audio system. What is the FIRST thing that
should be done? Replace all of the speakers in the system. Turn the
amplifiers to unity gain. Check the gain structure of all audio signals in
the system. Recalibrate all of the acoustic echo cancellers.
Ans✓✓✓ A customer is reporting that a wireless handheld microphone
is not working in a space. You've tested the microphone (including
transmitter), the channel input on the mixer and all associated
connections and the mic still does not work. What is the next logical step
in troubleshooting? Swap the microphone receiver with another known
working unit, making sure the frequency/channel matches. Specify a
new replacement wireless microphone system for the user as the current
system is not operational. Specify a new mixer for the user as the current
, system is not operational. Tell the user they'll need to engage the
manufacturer for any further troubleshooting and RMA process as that's
out of your scope.
Ans✓✓✓ A customer reports that they can't log into the web controls
of an AV device. What is the FIRST thing that you should do? Send a
technician onsite to upgrade the device's firmware Tell the customer to
engage their corporate IT department Try PINGing the device Request
an RMA for a defective device
Ans✓✓✓ A customer reports that, after a water leak in their conference
room, the projector won't turn on. What should the service technician do
FIRST? Replace the projector Replace the projector lamp Update the
firmware on the control system Inspect each system component for
water damage
Ans✓✓✓ A device is controlled using the pictured cable. What is the
MOST LIKELY method of controlling this device? IR RF RS-232
Network
Ans✓✓✓ A dimmer rack with a constant load capability is powering
twenty-four incandescent lights during a stage production. The dimmer
rack is running on a steady 230 VAC supply and averaging
approximately 98 amps draw. Suddenly the line voltage drops to 211
VAC. Calculate the expected amperage draw. 107 amps 98 amps 90
amps 120 amps
answers
Ans✓✓✓ __ is the process of examining methods, techniques, and
principles from peer organizations and facilities. Schematic Design
Punching a system Benchmarking Schematic Design
Ans✓✓✓ ______________ is a best practice when troubleshooting an
AV system. Randomly push buttons Re-test after each change Reset
configuration files to default Disabling all user features
Ans✓✓✓ A client indicates that they are experiencing video dropouts
in a room. Which of the following is the BEST item for a technician to
use when evaluating the system? Spot photometer SPL meter Tone
generator Test pattern generator/ HDCP generator
Ans✓✓✓ A client needs to add videoconferencing functionality for
high-level, private meetings. Which of following planned space types
should you advise be ruled out? Divisible room Boardroom Conference
room Classroom
Ans✓✓✓ A client requires a front projection system. What drawings
should be requested from the client to select the appropriate lens?
reflected ceiling plans and elevations building section and millwork
details floor plans and wall details structural and electrical plans
Ans✓✓✓ A client requires a new boardroom. The sales person and
engineer are sent to the premises to survey the facility and discuss the
,opportunity with the client. This process is best described as a ____ Cost
Analysis Functional Analysis Needs Analysis Control Analysis
Ans✓✓✓ A component fails in the first month after an install. What is
the BEST mechanism for the client to have it replaced? Manufacturers
warranty System Warranty Service Agreement Purchase a new
component
Ans✓✓✓ A customer indicates that they would like to purchase an
additional warranty of service from the integrator that covers an
extension of the manufacturers' warranties, service visits and preplanned
schedule of preventative maintenance visits. What is the customer
describing? Extended manufacturer's warranty. A service agreement. A
system warranty. A preventative maintenance plan.
Ans✓✓✓ A customer is reporting instances of "distortion" in a recently
installed and calibrated audio system. What is the FIRST thing that
should be done? Replace all of the speakers in the system. Turn the
amplifiers to unity gain. Check the gain structure of all audio signals in
the system. Recalibrate all of the acoustic echo cancellers.
Ans✓✓✓ A customer is reporting that a wireless handheld microphone
is not working in a space. You've tested the microphone (including
transmitter), the channel input on the mixer and all associated
connections and the mic still does not work. What is the next logical step
in troubleshooting? Swap the microphone receiver with another known
working unit, making sure the frequency/channel matches. Specify a
new replacement wireless microphone system for the user as the current
system is not operational. Specify a new mixer for the user as the current
, system is not operational. Tell the user they'll need to engage the
manufacturer for any further troubleshooting and RMA process as that's
out of your scope.
Ans✓✓✓ A customer reports that they can't log into the web controls
of an AV device. What is the FIRST thing that you should do? Send a
technician onsite to upgrade the device's firmware Tell the customer to
engage their corporate IT department Try PINGing the device Request
an RMA for a defective device
Ans✓✓✓ A customer reports that, after a water leak in their conference
room, the projector won't turn on. What should the service technician do
FIRST? Replace the projector Replace the projector lamp Update the
firmware on the control system Inspect each system component for
water damage
Ans✓✓✓ A device is controlled using the pictured cable. What is the
MOST LIKELY method of controlling this device? IR RF RS-232
Network
Ans✓✓✓ A dimmer rack with a constant load capability is powering
twenty-four incandescent lights during a stage production. The dimmer
rack is running on a steady 230 VAC supply and averaging
approximately 98 amps draw. Suddenly the line voltage drops to 211
VAC. Calculate the expected amperage draw. 107 amps 98 amps 90
amps 120 amps
