CTS Exam Prep questions with accurate answers
__ is the process of examining methods, techniques, and principles from
peer organizations and facilities.
- Schematic Design
- Punching a system
- Benchmarking
-Schematic Design Ans✓✓✓ Benchmarking
______________ is a best practice when troubleshooting an AV system.
Randomly push buttons
Re-test after each change
Reset configuration files to default
Disabling all user features Ans✓✓✓ Re-test after each change
A client indicates that they are experiencing video dropouts in a room.
Which of the following is the BEST item for a technician to use when
evaluating the system?
Spot photometer
,SPL meter
Tone generator
Test pattern generator/ HDCP generator Ans✓✓✓ Test pattern
generator/ HDCP generator
A client needs to add videoconferencing functionality for high-level,
private meetings. Which of the following planned space types should
you advise be ruled out?
- Divisible room
- Boardroom
- Conference room
- Classroom Ans✓✓✓ Divisible room
A client requires a front projection system. What drawings should be
requested from the client to select the appropriate lens?
- reflected ceiling plans and elevations
- building section and millwork details
- floor plans and wall details
- structural and electrical plans Ans✓✓✓ reflected ceiling plans and
elevations
,A client requires a new boardroom. The sales person and engineer are
sent to the premises to survey the facility and discuss the opportunity
with the client. This process is best described as a ____
- Cost Analysis
- Functional Analysis
- Needs Analysis
- Control Analysis Ans✓✓✓ Needs Analysis
A component fails in the first month after an install. What is the BEST
mechanism for the client to have it replaced?
Manufacturer's warranty
System Warranty
Service Agreement
Purchase a new component Ans✓✓✓ Manufacturer's warranty
A customer indicates that they would like to purchase an additional
warranty of service from the integrator that covers an extension of the
manufacturers' warranties, service visits and preplanned schedule of
preventative maintenance visits. What is the customer describing?
, Extended manufacturer's warranty.
A service agreement.
A system warranty.
A preventative maintenance plan. Ans✓✓✓ A service agreement.
A customer is reporting instances of "distortion" in a recently installed
and calibrated audio system. What is the FIRST thing that should be
done?
Replace all of the speakers in the system.
Turn the amplifiers to unity gain.
Check the gain structure of all audio signals in the system.
Recalibrate all of the acoustic echo cancellers. Ans✓✓✓ Check the gain
structure of all audio signals in the system.
A customer is reporting that a wireless handheld microphone is not
working in a space. You've tested the microphone (including
transmitter), the channel input on the mixer and all associated
connections and the mic still does not work. What is the next logical step
in troubleshooting?
Swap the microphone receiver with another known working unit,
making sure the frequency/channel matches.
Specify a new replacement wireless microphone system for the user as
the current system is not operational.
Specify a new mixer for the user as the current system is not operational.
__ is the process of examining methods, techniques, and principles from
peer organizations and facilities.
- Schematic Design
- Punching a system
- Benchmarking
-Schematic Design Ans✓✓✓ Benchmarking
______________ is a best practice when troubleshooting an AV system.
Randomly push buttons
Re-test after each change
Reset configuration files to default
Disabling all user features Ans✓✓✓ Re-test after each change
A client indicates that they are experiencing video dropouts in a room.
Which of the following is the BEST item for a technician to use when
evaluating the system?
Spot photometer
,SPL meter
Tone generator
Test pattern generator/ HDCP generator Ans✓✓✓ Test pattern
generator/ HDCP generator
A client needs to add videoconferencing functionality for high-level,
private meetings. Which of the following planned space types should
you advise be ruled out?
- Divisible room
- Boardroom
- Conference room
- Classroom Ans✓✓✓ Divisible room
A client requires a front projection system. What drawings should be
requested from the client to select the appropriate lens?
- reflected ceiling plans and elevations
- building section and millwork details
- floor plans and wall details
- structural and electrical plans Ans✓✓✓ reflected ceiling plans and
elevations
,A client requires a new boardroom. The sales person and engineer are
sent to the premises to survey the facility and discuss the opportunity
with the client. This process is best described as a ____
- Cost Analysis
- Functional Analysis
- Needs Analysis
- Control Analysis Ans✓✓✓ Needs Analysis
A component fails in the first month after an install. What is the BEST
mechanism for the client to have it replaced?
Manufacturer's warranty
System Warranty
Service Agreement
Purchase a new component Ans✓✓✓ Manufacturer's warranty
A customer indicates that they would like to purchase an additional
warranty of service from the integrator that covers an extension of the
manufacturers' warranties, service visits and preplanned schedule of
preventative maintenance visits. What is the customer describing?
, Extended manufacturer's warranty.
A service agreement.
A system warranty.
A preventative maintenance plan. Ans✓✓✓ A service agreement.
A customer is reporting instances of "distortion" in a recently installed
and calibrated audio system. What is the FIRST thing that should be
done?
Replace all of the speakers in the system.
Turn the amplifiers to unity gain.
Check the gain structure of all audio signals in the system.
Recalibrate all of the acoustic echo cancellers. Ans✓✓✓ Check the gain
structure of all audio signals in the system.
A customer is reporting that a wireless handheld microphone is not
working in a space. You've tested the microphone (including
transmitter), the channel input on the mixer and all associated
connections and the mic still does not work. What is the next logical step
in troubleshooting?
Swap the microphone receiver with another known working unit,
making sure the frequency/channel matches.
Specify a new replacement wireless microphone system for the user as
the current system is not operational.
Specify a new mixer for the user as the current system is not operational.
