AVIXA CTS PREP questions with accurate
answers
__ is the process of examining methods, techniques, and principles from
peer organizations and facilities.MAYBE Ans✓✓✓ Benchmarking
A client indicates that they are experiencing video dropouts in a room.
Which of the following is the BEST item for a technician to use when
evaluating the system? Ans✓✓✓ Test pattern generator/ HDCP
generator
A client needs to add videoconferencing functionality for high-level,
private meetings. Which of following planned space types should you
advise be ruled out? MAYBE Ans✓✓✓ Divisible room
A client requires a front projection system. What drawings should be
requested from the client to select the appropriate lens? Ans✓✓✓
reflected ceiling plans and elevations
A client requires a new boardroom. The sales person and engineer are
sent to the premises to survey the facility and discuss the opportunity
with the client. This process is best described as a ____ Ans✓✓✓
Needs Analysis
A component fails in the first month after an install. What is the BEST
mechanism for the client to have it replaced? Ans✓✓✓ Service
Agreement
,A component fails in the first month after an install. What is the BEST
mechanism for the client to have it replaced? Wrong Ans✓✓✓
A customer indicates that they would like to purchase an additional
warranty of service from the integrator that covers an extension of the
manufacturers' warranties, service visits and preplanned schedule of
preventative maintenance visits. What is the customer describing?
Ans✓✓✓ A service agreement.
A customer is reporting instances of "distortion" in a recently installed
and calibrated audio system. What is the FIRST thing that should be
done? Ans✓✓✓ Check the gain structure of all audio signals in the
system.
A customer is reporting that a wireless handheld microphone is not
working in a space. You've tested the microphone (including
transmitter), the channel input on the mixer and all associated
connections and the mic still does not work. What is the next logical step
in troubleshooting? Ans✓✓✓ Swap the microphone receiver with
another known working unit, making sure the frequency/channel
matches.
A customer is reporting that a wireless handheld microphone is not
working in a space. You've tested the microphone (including
transmitter), the channel input on the mixer and all associated
connections and the mic still does not work. What is the next logical step
in troubleshooting? Ans✓✓✓ Swap the microphone receiver with
another known working unit, making sure the frequency/channel
matches.
, A customer reports that they can't log into the web controls of an AV
device. What is the FIRST thing that you should do? Ans✓✓✓ Try
PINGing the device
A customer reports that they can't log into the web controls of an AV
device. What is the FIRST thing that you should do?MAYBE Ans✓✓✓
NOT Tell the customer to engage their corporate IT department
A customer reports that, after a water leak in their conference room, the
projector won't turn on. What should the service technician do FIRST?
Ans✓✓✓ Inspect each system component for water damage
A customer reports that, after a water leak in their conference room, the
projector won't turn on. What should the service technician do FIRST?
Ans✓✓✓ Inspect each system component for water damage
A dimmer rack with a constant load capability is powering twenty-four
incandescent lights during a stage production. The dimmer rack is
running on a steady 230 VAC supply and averaging approximately 98
amps draw. Suddenly the line voltage drops to 211 VAC. Calculate the
expected amperage draw. Ans✓✓✓ 90 amps
A field service technician replaces a piece of AV equipment on the
client LAN but notices it's not getting proper IP address. What's the most
likely issue? Ans✓✓✓ The new piece of equipment needs to have its
MAC registered.
answers
__ is the process of examining methods, techniques, and principles from
peer organizations and facilities.MAYBE Ans✓✓✓ Benchmarking
A client indicates that they are experiencing video dropouts in a room.
Which of the following is the BEST item for a technician to use when
evaluating the system? Ans✓✓✓ Test pattern generator/ HDCP
generator
A client needs to add videoconferencing functionality for high-level,
private meetings. Which of following planned space types should you
advise be ruled out? MAYBE Ans✓✓✓ Divisible room
A client requires a front projection system. What drawings should be
requested from the client to select the appropriate lens? Ans✓✓✓
reflected ceiling plans and elevations
A client requires a new boardroom. The sales person and engineer are
sent to the premises to survey the facility and discuss the opportunity
with the client. This process is best described as a ____ Ans✓✓✓
Needs Analysis
A component fails in the first month after an install. What is the BEST
mechanism for the client to have it replaced? Ans✓✓✓ Service
Agreement
,A component fails in the first month after an install. What is the BEST
mechanism for the client to have it replaced? Wrong Ans✓✓✓
A customer indicates that they would like to purchase an additional
warranty of service from the integrator that covers an extension of the
manufacturers' warranties, service visits and preplanned schedule of
preventative maintenance visits. What is the customer describing?
Ans✓✓✓ A service agreement.
A customer is reporting instances of "distortion" in a recently installed
and calibrated audio system. What is the FIRST thing that should be
done? Ans✓✓✓ Check the gain structure of all audio signals in the
system.
A customer is reporting that a wireless handheld microphone is not
working in a space. You've tested the microphone (including
transmitter), the channel input on the mixer and all associated
connections and the mic still does not work. What is the next logical step
in troubleshooting? Ans✓✓✓ Swap the microphone receiver with
another known working unit, making sure the frequency/channel
matches.
A customer is reporting that a wireless handheld microphone is not
working in a space. You've tested the microphone (including
transmitter), the channel input on the mixer and all associated
connections and the mic still does not work. What is the next logical step
in troubleshooting? Ans✓✓✓ Swap the microphone receiver with
another known working unit, making sure the frequency/channel
matches.
, A customer reports that they can't log into the web controls of an AV
device. What is the FIRST thing that you should do? Ans✓✓✓ Try
PINGing the device
A customer reports that they can't log into the web controls of an AV
device. What is the FIRST thing that you should do?MAYBE Ans✓✓✓
NOT Tell the customer to engage their corporate IT department
A customer reports that, after a water leak in their conference room, the
projector won't turn on. What should the service technician do FIRST?
Ans✓✓✓ Inspect each system component for water damage
A customer reports that, after a water leak in their conference room, the
projector won't turn on. What should the service technician do FIRST?
Ans✓✓✓ Inspect each system component for water damage
A dimmer rack with a constant load capability is powering twenty-four
incandescent lights during a stage production. The dimmer rack is
running on a steady 230 VAC supply and averaging approximately 98
amps draw. Suddenly the line voltage drops to 211 VAC. Calculate the
expected amperage draw. Ans✓✓✓ 90 amps
A field service technician replaces a piece of AV equipment on the
client LAN but notices it's not getting proper IP address. What's the most
likely issue? Ans✓✓✓ The new piece of equipment needs to have its
MAC registered.
