Carr TCU Interpersonal Comm Test 1 Questions and Answers Already Passed
Why do we communicate? - Answers helps to meet needs
Physical need - Answers Close relationships have physical benefits; ex: twin babies
Relational need - Answers People prefer meaningful conversations over small talk
Identity need - Answers Describe yourself; how do you know who you are? (through others)
Spiritual need - Answers We express, reinforce, and share beliefs with others
Instrumental need - Answers Practical, everyday needs; ex: ordering food
Three communication process models - Answers Action, Interaction, and Transaction
Action Model - Answers Communication is a one-way process; source formulates idea, sends idea in
form of a message, message sent through a communication channel, receiver decodes the message,
interpretation is affected by noise
Source - Answers formulates idea and encodes idea in form of a message
Communication channel - Answers What the source sends the message through to get to the receiver so
he can decode it
Interaction Model - Answers Communication is a two-way process; includes action model + receiver
provides feedback through verbal/nonverbal behavior
Transaction Model - Answers Communication is a multi-way process; includes interaction model + both
parties in conversation are simultaneously senders and receivers, communication flows in all directions
6 Primary characteristics of communication - Answers 1) Multiple channels
2) perceptual filters
3) Meaning
4) Literal meaning/ implications
5)messages
6) rules
Communication myths - Answers Everyone's an expert,
will solve any problem,
it "breaks down",
, is inherently good,
more is always better
Interpersonal communication - Answers Most often a dyad (b/t two people), Unique and not acting in
roles
Negotiate, Define - Answers Interpersonal communication occurs between people within the context of
their relationship and that, as it evolves, helps them to _____ and _____ their relationship.
Communication competence - Answers Communicating in ways both APPROPRIATE and EFFECTIVE for
the situation
Appropriate - Answers attending to rules and expectations that apply in social situations
Effective - Answers how well your communication achieves its goals
Characteristics of competent communicators - Answers self monitors, adaptable, empathetic, cognitive
complexity, and ethics
Self monitoring (competent communicator) - Answers Awareness of one's behavior and how it affects
others
Adaptability (competent communicator) - Answers recognizing what is appropriate and effective and
changing behavior accordingly
Empathy (competent communicator) - Answers ability to be "other-oriented" and understand others'
thoughts and feelings; difference b/t empathy and sympathy
Culture - Answers system of learned and shared symbols, languages, values, and norms that distinguish
one group from another; learned through enculturation, not necessarily related to ethnicity or
nationality
In-groups - Answers group of people with who you identify
Out-groups - Answers group of people with who you do not identify
Ethnocentrism - Answers enduring preference for the characteristics of your own culture
Self concept - Answers idea of who we are that is relatively stable; our identity
Characteristics of self concept - Answers multifaceted, partly subjective, enduring but changeable
Multifaceted - Answers physical and social categories, skills, aspects of our relationships, and
evaluations of ourselves
Partly subjective - Answers based on our impressions of ourselves (rather than objective facts)
Why do we communicate? - Answers helps to meet needs
Physical need - Answers Close relationships have physical benefits; ex: twin babies
Relational need - Answers People prefer meaningful conversations over small talk
Identity need - Answers Describe yourself; how do you know who you are? (through others)
Spiritual need - Answers We express, reinforce, and share beliefs with others
Instrumental need - Answers Practical, everyday needs; ex: ordering food
Three communication process models - Answers Action, Interaction, and Transaction
Action Model - Answers Communication is a one-way process; source formulates idea, sends idea in
form of a message, message sent through a communication channel, receiver decodes the message,
interpretation is affected by noise
Source - Answers formulates idea and encodes idea in form of a message
Communication channel - Answers What the source sends the message through to get to the receiver so
he can decode it
Interaction Model - Answers Communication is a two-way process; includes action model + receiver
provides feedback through verbal/nonverbal behavior
Transaction Model - Answers Communication is a multi-way process; includes interaction model + both
parties in conversation are simultaneously senders and receivers, communication flows in all directions
6 Primary characteristics of communication - Answers 1) Multiple channels
2) perceptual filters
3) Meaning
4) Literal meaning/ implications
5)messages
6) rules
Communication myths - Answers Everyone's an expert,
will solve any problem,
it "breaks down",
, is inherently good,
more is always better
Interpersonal communication - Answers Most often a dyad (b/t two people), Unique and not acting in
roles
Negotiate, Define - Answers Interpersonal communication occurs between people within the context of
their relationship and that, as it evolves, helps them to _____ and _____ their relationship.
Communication competence - Answers Communicating in ways both APPROPRIATE and EFFECTIVE for
the situation
Appropriate - Answers attending to rules and expectations that apply in social situations
Effective - Answers how well your communication achieves its goals
Characteristics of competent communicators - Answers self monitors, adaptable, empathetic, cognitive
complexity, and ethics
Self monitoring (competent communicator) - Answers Awareness of one's behavior and how it affects
others
Adaptability (competent communicator) - Answers recognizing what is appropriate and effective and
changing behavior accordingly
Empathy (competent communicator) - Answers ability to be "other-oriented" and understand others'
thoughts and feelings; difference b/t empathy and sympathy
Culture - Answers system of learned and shared symbols, languages, values, and norms that distinguish
one group from another; learned through enculturation, not necessarily related to ethnicity or
nationality
In-groups - Answers group of people with who you identify
Out-groups - Answers group of people with who you do not identify
Ethnocentrism - Answers enduring preference for the characteristics of your own culture
Self concept - Answers idea of who we are that is relatively stable; our identity
Characteristics of self concept - Answers multifaceted, partly subjective, enduring but changeable
Multifaceted - Answers physical and social categories, skills, aspects of our relationships, and
evaluations of ourselves
Partly subjective - Answers based on our impressions of ourselves (rather than objective facts)
