MSSC SAFETY EXAM 2025 QUESTIONS
AND ANSWERS
To be successful, __________ must be tied to the company's business plan. - ANS team goals
The first stage in a team development process is an awkward stage for the team members
called __________. - ANS forming
When a team sets objectives that they wish to accomplish, care should be taken to ensure that
these objectives are __________. - ANS measurable
Reaching a __________ means that although the chosen solution may not be the first choice of
everyone on the team, each member supports that solution as a viable option. -
ANS consensus
When a team is formed to tackle a problem, a __________. - ANS team kickoff meeting is
held to get everyone up to speed on the task and meet each other
Promoting competition among teams or departments __________. - ANS Is not a reason to
set measurable team goals
Which of the following is not used as a problem analysis tool? - ANS shipping manifest
1|P a g e C o p y r i g h t © 2 0 2 5 T H E B R I G H T A L L R I G H T S R E S E R V E D
, __________ is a technique teams use for generating as many ideas as possible. -
ANS brainstorming
Improving external customer satisfaction is the main objective of __________. -
ANS customer service departments
A(n) __________ customer is a person or organization that receives services or products in
exchange for compensation. - ANS external
Customer satisfaction should always be the first objective considered when developing
__________. - ANS new or improved products
Teamwork, concurrent engineering, tools and techniques are needed in order to make
__________ productive. - ANS product introduction
Company objectives and production goals are important pieces of data to a __________. -
ANS self-directed work team
In customer service, it is important to __________. - ANS look into the customer's problem,
find a solution, and follow through
Which type of customer service information stored in a database could help to improve product
quality? - ANS concerns customers have with specific products
Teams should strictly enforce rules about __________ to minimize conflict. - ANS arguing
Engineers working with manufacturing to become aware of tooling limitations and other
problems that may increase production time and cost is an example of __________. -
ANS concurrent engineering
2|P a g e C o p y r i g h t © 2 0 2 5 T H E B R I G H T A L L R I G H T S R E S E R V E D
, Vendors could be considered what type of customer? - ANS external
In a team, the __________ is one who will stimulate or guide the group to think of ideas. -
ANS facilitator
Top level management must support a team for it to be __________. - ANS successful
__________ is a design methodology that designs features into the product that make it
cheaper to manufacture while maintaining its ability to perform its intended function. -
ANS Design for Manufacturing and Assembly (DFMA)
When a customer service agent answers the phone, they should try to answer between the
__________. - ANS second and the fourth ring
During a team meeting, any solutions to the problem being discussed that do not meet one or
more of the must-have criteria should be __________. - ANS eliminated
Supervisors should set measurable objectives to __________. - ANS have good performance
criteria for review of employee performance
Product designers should always consider the effects of tooling design and cost during
__________. - ANS prototype development
To ensure that a team has __________ meetings, rules for team behavior should be enforced. -
ANS productive
Customer service refers to the people and other resources a company devotes to __________. -
ANS assisting customers
3|P a g e C o p y r i g h t © 2 0 2 5 T H E B R I G H T A L L R I G H T S R E S E R V E D
, A team should develop a spending plan as part of their decision making process __________. -
ANS to ensure that they do not exceed the amount of money allocated to the project
Product design teams should provide an environment that encourages team members to
__________. - ANS add their design ideas freely
__________ must know all the team roles. - ANS a team leader
The __________ of the product describes the features required for the product to perform the
tasks for which it was intended. - ANS function
__________ involves every employee in the company continually looking for ways to improve
processes, and eliminate wasteful actions. - ANS continuous improvement
People working together discussing issues and making decisions are key elements of a
__________. - ANS successful work group
A copy of the relevant OSHA standard must be available to workers who attend __________. -
ANS OHSA required training
The specific tasks an employee will be required to perform are described in __________. -
ANS job descriptions
Communications skills used by team members should include __________, oral
communication, written comprehension, and listening skills. - ANS written communication
Companies often add production by adding another shift. If operators are hired for a new shift,
what will be needed? - ANS Training records of existing operators
4|P a g e C o p y r i g h t © 2 0 2 5 T H E B R I G H T A L L R I G H T S R E S E R V E D
AND ANSWERS
To be successful, __________ must be tied to the company's business plan. - ANS team goals
The first stage in a team development process is an awkward stage for the team members
called __________. - ANS forming
When a team sets objectives that they wish to accomplish, care should be taken to ensure that
these objectives are __________. - ANS measurable
Reaching a __________ means that although the chosen solution may not be the first choice of
everyone on the team, each member supports that solution as a viable option. -
ANS consensus
When a team is formed to tackle a problem, a __________. - ANS team kickoff meeting is
held to get everyone up to speed on the task and meet each other
Promoting competition among teams or departments __________. - ANS Is not a reason to
set measurable team goals
Which of the following is not used as a problem analysis tool? - ANS shipping manifest
1|P a g e C o p y r i g h t © 2 0 2 5 T H E B R I G H T A L L R I G H T S R E S E R V E D
, __________ is a technique teams use for generating as many ideas as possible. -
ANS brainstorming
Improving external customer satisfaction is the main objective of __________. -
ANS customer service departments
A(n) __________ customer is a person or organization that receives services or products in
exchange for compensation. - ANS external
Customer satisfaction should always be the first objective considered when developing
__________. - ANS new or improved products
Teamwork, concurrent engineering, tools and techniques are needed in order to make
__________ productive. - ANS product introduction
Company objectives and production goals are important pieces of data to a __________. -
ANS self-directed work team
In customer service, it is important to __________. - ANS look into the customer's problem,
find a solution, and follow through
Which type of customer service information stored in a database could help to improve product
quality? - ANS concerns customers have with specific products
Teams should strictly enforce rules about __________ to minimize conflict. - ANS arguing
Engineers working with manufacturing to become aware of tooling limitations and other
problems that may increase production time and cost is an example of __________. -
ANS concurrent engineering
2|P a g e C o p y r i g h t © 2 0 2 5 T H E B R I G H T A L L R I G H T S R E S E R V E D
, Vendors could be considered what type of customer? - ANS external
In a team, the __________ is one who will stimulate or guide the group to think of ideas. -
ANS facilitator
Top level management must support a team for it to be __________. - ANS successful
__________ is a design methodology that designs features into the product that make it
cheaper to manufacture while maintaining its ability to perform its intended function. -
ANS Design for Manufacturing and Assembly (DFMA)
When a customer service agent answers the phone, they should try to answer between the
__________. - ANS second and the fourth ring
During a team meeting, any solutions to the problem being discussed that do not meet one or
more of the must-have criteria should be __________. - ANS eliminated
Supervisors should set measurable objectives to __________. - ANS have good performance
criteria for review of employee performance
Product designers should always consider the effects of tooling design and cost during
__________. - ANS prototype development
To ensure that a team has __________ meetings, rules for team behavior should be enforced. -
ANS productive
Customer service refers to the people and other resources a company devotes to __________. -
ANS assisting customers
3|P a g e C o p y r i g h t © 2 0 2 5 T H E B R I G H T A L L R I G H T S R E S E R V E D
, A team should develop a spending plan as part of their decision making process __________. -
ANS to ensure that they do not exceed the amount of money allocated to the project
Product design teams should provide an environment that encourages team members to
__________. - ANS add their design ideas freely
__________ must know all the team roles. - ANS a team leader
The __________ of the product describes the features required for the product to perform the
tasks for which it was intended. - ANS function
__________ involves every employee in the company continually looking for ways to improve
processes, and eliminate wasteful actions. - ANS continuous improvement
People working together discussing issues and making decisions are key elements of a
__________. - ANS successful work group
A copy of the relevant OSHA standard must be available to workers who attend __________. -
ANS OHSA required training
The specific tasks an employee will be required to perform are described in __________. -
ANS job descriptions
Communications skills used by team members should include __________, oral
communication, written comprehension, and listening skills. - ANS written communication
Companies often add production by adding another shift. If operators are hired for a new shift,
what will be needed? - ANS Training records of existing operators
4|P a g e C o p y r i g h t © 2 0 2 5 T H E B R I G H T A L L R I G H T S R E S E R V E D
