Post Office Exam 474 Questions with 100%
Correct Answers 2025 Verified
A |customer |asks |questions |about |shipping |choices, |but |you |do |not |know |the |answers. |Which |would
|you |be |most |and |least |likely |to |do? |- |✔✔Most: |Say |you |do |not |know |about |shipping |choices |and
|suggest |that |he |look |on |the |USPS.
Least: |Say |you |will |have |answers |tomorrow |and |research |the |shipping |choices |after |finishing |your
|deliveries.
A |new |employee |is |having |trouble |learning |his |job |which |forces |you |and |others |to |work |harder |to
|meet |production |standards. |Which |would |you |be |most |and |least |likely |to |do? |- |✔✔Most: |Tell |him |how
|to |do |his |job |quicker |and |better.
Least: |Do |nothing |because |his |production |should |improve |over |time.
A |customer |is |angry |because |the |nearby |Post |Office |does |not |have |a |product |he |needs |today. |Which
|would |you |be |most |and |least |likely |to |do? |- |✔✔Most: |Suggest |an |alternate |product |that |may |work.
Least: |Go |get |the |product |at |another |facility |and |bring |it |back |to |the |customer.
You |are |to |complete |a |task |before |beginning |deliveries. |While |doing |that |task, |you |see |two |coworkers
|having |trouble |with |a |job. |Which |would |you |be |most |and |least |likely |to |do? |- |✔✔Most: |Give |them |only
|some |quick |advice |so |you |can |complete |your |task |in |time.
Least: |Ignore |them |and |finish |your |task.
A |customer |complains |to |you |about |another |Postal |employee. |Which |would |you |be |most |and |least
|likely |to |do? |- |✔✔Most: |Explain |that |the |employee |in |question |is |really |a |good |worker |but |was |just
|having |a |bad |day.
Least: |Listen |to |his |complaint, |apologize, |and |suggest |he |talk |to |the |Postmaster.
A |customer |moved |but |is |not |receiving |his |mail |because |he |did |not |submit |a |Change |of |Address |form.
|He |wants |you |to |give |him |his |mail |anyway. |Which |would |you |be |most |and |least |likely |to |do? |-
|✔✔Most: |Tell |him |Postal |policy |prohibits |you |from |giving |him |mail |until |a |Change |of |Address |form |is
|submitted.
,Least: |Tell |him |there |is |nothing |you |can |do |until |he |submits |a |Change |of |Address |form.
A |customer |on |your |route |asks |how |to |find |something |on |the |USPS |website. |Which |would |you |be
|most |and |least |likely |to |do? |- |✔✔Most: |Explain |where |to |find |it |and |offer |to |help |with |any |other |issues
|he |may |have.
Least: |Offer |to |help |him |find |it |on |his |computer.
A |customer |asks |about |status |of |a |package |that |you |delivered |days |ago. |Which |would |you |be |most
|and |least |likely |to |do? |- |✔✔Most: |Show |him |proof |of |delivery |and |tell |him |he |is |responsible |for |the
|package |once |it |is |delivered.
Least: |Show |him |proof |of |delivery |and |ask |if |it |might |have |been |stolen.
How |much |experience |do |you |have |working |directly |with |customers? |- |✔✔5-10 |years
How |would |your |latest |manager |rate |your |punctuality |compared |to |other |employees? |- |✔✔The |very |best
How |many |jobs |have |you |left |voluntarily |in |the |last |four |years? |- |✔✔0
How |would |your |latest |manager |rate |your |customer |service |skills |compared |to |others? |- |✔✔The |very
|best
How |would |your |latest |manager |rate |your |performance |compared |to |others |employees? |- |✔✔The
|very |best
How |many |unexcused |absences |are |acceptable |before |and |employee |is |disciplined? |- |✔✔None
How |long |were |you |at |your |latest |job |before |voluntarily |leaving? |- |✔✔I |did |not |leave |my |latest |job
|voluntarily
How |would |your |latest |manager |rate |your |verbal |communication |skills? |- |✔✔The |very |best
, How |would |your |latest |manager |rate |your |motivation |to |become |a |top |performer? |- |✔✔Extremely |high
How |many |unexcused |tardies |did |you |have |per |month |at |your |latest |job? |- |✔✔None
How |would |your |latest |manager |rate |the |quality |of |your |work? |- |✔✔The |very |best
How |many |times |have |you |been |honored |for |high |performance |on |the |job? |- |✔✔7-10
How |many |full |time |jobs |have |you |left |voluntarily |within |one |month |of |starting? |- |✔✔0
How |would |your |latest |manager |rate |your |attendance |compared |to |other |employees? |- |✔✔The |very |best
How |many |times |have |you |been |disciplined |for |violating |a |company |policy? |- |✔✔0
How |many |times |per |year |did |you |have |unexcused |absences |at |your |latest |job? |- |✔✔None
What |is |the |longest |time |you |stayed |with |one |employer |without |voluntarily |leaving? |- |✔✔5 |- |10 |years
How |many |jobs |have |you |left |voluntarily |in |the |last |four |years? |- |✔✔0
How |long |do |you |hope |to |work |for |the |USPS? |- |✔✔More |than |10 |years
I |usually |set |challenging |goals
a. Most |like |me
b. Somewhat |like |me
OR
|
c. Somewhat |like |me
d. Most |like |me
Correct Answers 2025 Verified
A |customer |asks |questions |about |shipping |choices, |but |you |do |not |know |the |answers. |Which |would
|you |be |most |and |least |likely |to |do? |- |✔✔Most: |Say |you |do |not |know |about |shipping |choices |and
|suggest |that |he |look |on |the |USPS.
Least: |Say |you |will |have |answers |tomorrow |and |research |the |shipping |choices |after |finishing |your
|deliveries.
A |new |employee |is |having |trouble |learning |his |job |which |forces |you |and |others |to |work |harder |to
|meet |production |standards. |Which |would |you |be |most |and |least |likely |to |do? |- |✔✔Most: |Tell |him |how
|to |do |his |job |quicker |and |better.
Least: |Do |nothing |because |his |production |should |improve |over |time.
A |customer |is |angry |because |the |nearby |Post |Office |does |not |have |a |product |he |needs |today. |Which
|would |you |be |most |and |least |likely |to |do? |- |✔✔Most: |Suggest |an |alternate |product |that |may |work.
Least: |Go |get |the |product |at |another |facility |and |bring |it |back |to |the |customer.
You |are |to |complete |a |task |before |beginning |deliveries. |While |doing |that |task, |you |see |two |coworkers
|having |trouble |with |a |job. |Which |would |you |be |most |and |least |likely |to |do? |- |✔✔Most: |Give |them |only
|some |quick |advice |so |you |can |complete |your |task |in |time.
Least: |Ignore |them |and |finish |your |task.
A |customer |complains |to |you |about |another |Postal |employee. |Which |would |you |be |most |and |least
|likely |to |do? |- |✔✔Most: |Explain |that |the |employee |in |question |is |really |a |good |worker |but |was |just
|having |a |bad |day.
Least: |Listen |to |his |complaint, |apologize, |and |suggest |he |talk |to |the |Postmaster.
A |customer |moved |but |is |not |receiving |his |mail |because |he |did |not |submit |a |Change |of |Address |form.
|He |wants |you |to |give |him |his |mail |anyway. |Which |would |you |be |most |and |least |likely |to |do? |-
|✔✔Most: |Tell |him |Postal |policy |prohibits |you |from |giving |him |mail |until |a |Change |of |Address |form |is
|submitted.
,Least: |Tell |him |there |is |nothing |you |can |do |until |he |submits |a |Change |of |Address |form.
A |customer |on |your |route |asks |how |to |find |something |on |the |USPS |website. |Which |would |you |be
|most |and |least |likely |to |do? |- |✔✔Most: |Explain |where |to |find |it |and |offer |to |help |with |any |other |issues
|he |may |have.
Least: |Offer |to |help |him |find |it |on |his |computer.
A |customer |asks |about |status |of |a |package |that |you |delivered |days |ago. |Which |would |you |be |most
|and |least |likely |to |do? |- |✔✔Most: |Show |him |proof |of |delivery |and |tell |him |he |is |responsible |for |the
|package |once |it |is |delivered.
Least: |Show |him |proof |of |delivery |and |ask |if |it |might |have |been |stolen.
How |much |experience |do |you |have |working |directly |with |customers? |- |✔✔5-10 |years
How |would |your |latest |manager |rate |your |punctuality |compared |to |other |employees? |- |✔✔The |very |best
How |many |jobs |have |you |left |voluntarily |in |the |last |four |years? |- |✔✔0
How |would |your |latest |manager |rate |your |customer |service |skills |compared |to |others? |- |✔✔The |very
|best
How |would |your |latest |manager |rate |your |performance |compared |to |others |employees? |- |✔✔The
|very |best
How |many |unexcused |absences |are |acceptable |before |and |employee |is |disciplined? |- |✔✔None
How |long |were |you |at |your |latest |job |before |voluntarily |leaving? |- |✔✔I |did |not |leave |my |latest |job
|voluntarily
How |would |your |latest |manager |rate |your |verbal |communication |skills? |- |✔✔The |very |best
, How |would |your |latest |manager |rate |your |motivation |to |become |a |top |performer? |- |✔✔Extremely |high
How |many |unexcused |tardies |did |you |have |per |month |at |your |latest |job? |- |✔✔None
How |would |your |latest |manager |rate |the |quality |of |your |work? |- |✔✔The |very |best
How |many |times |have |you |been |honored |for |high |performance |on |the |job? |- |✔✔7-10
How |many |full |time |jobs |have |you |left |voluntarily |within |one |month |of |starting? |- |✔✔0
How |would |your |latest |manager |rate |your |attendance |compared |to |other |employees? |- |✔✔The |very |best
How |many |times |have |you |been |disciplined |for |violating |a |company |policy? |- |✔✔0
How |many |times |per |year |did |you |have |unexcused |absences |at |your |latest |job? |- |✔✔None
What |is |the |longest |time |you |stayed |with |one |employer |without |voluntarily |leaving? |- |✔✔5 |- |10 |years
How |many |jobs |have |you |left |voluntarily |in |the |last |four |years? |- |✔✔0
How |long |do |you |hope |to |work |for |the |USPS? |- |✔✔More |than |10 |years
I |usually |set |challenging |goals
a. Most |like |me
b. Somewhat |like |me
OR
|
c. Somewhat |like |me
d. Most |like |me
