EPD exam questions with verified answers
A caller reports a street fight among a group of teenagers. What is the best Chief
Complaint Protocol? Ans✓✓✓ 113: Disturbance/Nuisance
A caller reports hearing a gunshot in the neighborhood. What is the best Chief
Complaint Protocol? Ans✓✓✓ 135: Weapons/Firearms
A question with the Pre-Question Qualifier "(Detained)" should be asked:
a. always.
b. only when the caller reports that the suspect is detained.
c. only when it is appropriate for the caller to attempt to detain the suspect.
Ans✓✓✓ b. only when the caller reports that the suspect is detained.
A sound and effective quality improvement process is designed to:
a. reinforce EPDs appropriate behaviors
b. provide important social interaction in the communication center
c. punish EPDs for every flaw in performance
d. focus only on what EPDs are doing wrong Ans✓✓✓ a. reinforce EPDs
appropriate behaviors
All actual response assignments and emergency modes are:
a. dictated by the IAEPD Council of Standards
b. listed on the PPDS Response Grid
c. predetermined by local Police and Emergency Services Administration
, d. determined by individual EPDs based on the specific needs of each case
Ans✓✓✓ c. predetermined by local Police and Emergency Services
Administration
burglary Ans✓✓✓ entering a building unlawfully with intent to commit a felony
or to steal valuable property
DLS Links:
a. direct the EPD to the appropriate Pre-Arrival or case exit instructions
b. point out additional agencies that should be notified about an emergency
c. provide references to books, magazines, and videos that may be of interest to
the EPD
d. none of the above Ans✓✓✓ a. direct the EPD to the appropriate Pre-Arrival or
case exit instructions
How do protocols help you process calls more effectively than policies or
guidelines?
a. Protocols provide general suggestions for interrogation questions
b. Protocols encourage call-takers to base their decisions on their intuition or gut
feeling
c. Protocols provide the perfect solution to every imaginable situation
d. Protocols provide specific interrogation questions and caller instructions
Ans✓✓✓ d. Protocols provide specific interrogation questions and caller
instructions
In response to Case Entry Question 4, the caller reports that a police officer is in a
fight and she is afraid that he might be killed if he doesn't get help very quickly.
What should you do next?
A caller reports a street fight among a group of teenagers. What is the best Chief
Complaint Protocol? Ans✓✓✓ 113: Disturbance/Nuisance
A caller reports hearing a gunshot in the neighborhood. What is the best Chief
Complaint Protocol? Ans✓✓✓ 135: Weapons/Firearms
A question with the Pre-Question Qualifier "(Detained)" should be asked:
a. always.
b. only when the caller reports that the suspect is detained.
c. only when it is appropriate for the caller to attempt to detain the suspect.
Ans✓✓✓ b. only when the caller reports that the suspect is detained.
A sound and effective quality improvement process is designed to:
a. reinforce EPDs appropriate behaviors
b. provide important social interaction in the communication center
c. punish EPDs for every flaw in performance
d. focus only on what EPDs are doing wrong Ans✓✓✓ a. reinforce EPDs
appropriate behaviors
All actual response assignments and emergency modes are:
a. dictated by the IAEPD Council of Standards
b. listed on the PPDS Response Grid
c. predetermined by local Police and Emergency Services Administration
, d. determined by individual EPDs based on the specific needs of each case
Ans✓✓✓ c. predetermined by local Police and Emergency Services
Administration
burglary Ans✓✓✓ entering a building unlawfully with intent to commit a felony
or to steal valuable property
DLS Links:
a. direct the EPD to the appropriate Pre-Arrival or case exit instructions
b. point out additional agencies that should be notified about an emergency
c. provide references to books, magazines, and videos that may be of interest to
the EPD
d. none of the above Ans✓✓✓ a. direct the EPD to the appropriate Pre-Arrival or
case exit instructions
How do protocols help you process calls more effectively than policies or
guidelines?
a. Protocols provide general suggestions for interrogation questions
b. Protocols encourage call-takers to base their decisions on their intuition or gut
feeling
c. Protocols provide the perfect solution to every imaginable situation
d. Protocols provide specific interrogation questions and caller instructions
Ans✓✓✓ d. Protocols provide specific interrogation questions and caller
instructions
In response to Case Entry Question 4, the caller reports that a police officer is in a
fight and she is afraid that he might be killed if he doesn't get help very quickly.
What should you do next?
