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While working, your clothing should always be stylish, comfortable, and __________. -
ANSWER functional
Your __________ involves your posture and the way you walk and move. - ANSWER
physical presentation
The way to counter the negative impact of repetitive motions or long periods spent in
one position is by ________. - ANSWER stretching and walking around at intervals
There are consequences to not maintaining a professional image in the salon including
loss of clients, a poor reputation, and ___________. - ANSWER loss of income
Your shoulders should be relaxed and ________ when you are providing client
services. - ANSWER level
One weak moment of ________ right before performing a service because you did not
plan ahead could spell disaster. - ANSWER drinking coffee
The science of designing the workplace as well as its equipment and tools to make
specific body movements more comfortable, efficient, and safe is __________. -
ANSWER ergonomics
The daily maintenance of cleanliness by practicing good healthful habits is __________.
- ANSWER personal hygiene
The impression you project through both your outward appearance and you conduct in
the workplace is __________. - ANSWER professional image
Which of these items should be kept in your hygiene pack? - ANSWER toothbrush
As a professional cosmetologist, you should brush and floss your teeth and use
_________ throughout the day as needed. - ANSWER mouthwash
In addition to being free of dirt, it is important that your clothing is ___________. -
ANSWER stain free
To help protect your clothing from dirt and stains, consider investing in ________ to
wear at work. - ANSWER an apron or smock
Ensure you are dressed for success by tuning in to ________. - ANSWER the salon's
culture
,Your shoes should have a low heel and ___________. - ANSWER offer good arch
support
As you work, your neck should be _______. - ANSWER elongated and balanced above
the shoulder
One goal of ergonomics is to make workplace tools safer and more ____________. -
ANSWER efficient
Negative gossip and _________ can bring an ideal atmosphere to a halt. - ANSWER
impolite demeanor
An awareness of your posture and ________, coupled with good work habits, proper
tools, and equipment, will enhance your health and comfort. - ANSWER movements
As you work, you should hold your elbows at no more than a _________-degree angle
away from your body for extended periods of time. - ANSWER 60
As you work, your wrists should be kept in a ________ as much as possible. -
ANSWER straight or neutral position
As you work, a good guideline to follow is to _________. - ANSWER use ergonomically
designed implements
Repetitive motions have a cumulative effect on the muscles and _____________. -
ANSWER joints
To avoid ergonomics-related injuries, consider using _________. - ANSWER an anti-
fatigue mat
Establishing a professional online image is an essential __________ attribute. -
ANSWER image-building
Good communication skills reduce potential workplace ________. - ANSWER conflict
In handling a client who is dissatisfied with a service, the ultimate goal is to
__________. - ANSWER make the client happy and willing to return for future services
Effective human relations and communication skills build _________, accelerate
professional growth, and promote a positive work environment. - ANSWER lasting client
relationships
The sixth step of the 10-Step Consultation Method is ______________. - ANSWER
show and tell
, A practical step for effectively communicating in the workplace is to ____________. -
ANSWER believe in yourself
The ability to understand people is _________ to operating effectively in many
industries. - ANSWER the key
To ear a client's ___________ and loyalty, be consistent by always having a positive
attitude. - ANSWER trust
If you are involved with a scheduling mix-up, always remember to ___________. -
ANSWER be polite and never argue about who is correct
One important golden rule of communication for building a successful beauty industry
career is to ____________. - ANSWER be aware of your body language
The ninth step of the 10-Step Consultation Method is to ____________. - ANSWER
discuss upkeep and maintenance
Cocci are bacteria that are ____________. - ANSWER round-shaped
What type of bacteria can cause strep throat or blood poisoning? - ANSWER
Streptococci
Bacteria that grow in pairs and can cause pneumonia are __________. - ANSWER
diplococci
Lyme disease and syphilis are caused by spiral or corkscrew-shaped bacteria called
________. - ANSWER spirilla
A chemical process that destroys most, but not necessarily all, harmful organisms on
environmental surfaces is __________. - ANSWER disinfecting
Bacteria generally consist of an outer cell wall containing a liquid called _________. -
ANSWER protoplasm
The process whereby bacteria grow to their largest size, and then divide into two new
cells is __________. - ANSWER binary fission
The presence of pus can be a sign of ___________. - ANSWER a bacterial infection
A _________ infection appears as a lesion containing pus and is confined to a particular
part of the body. - ANSWER local
Which of the following is a condition caused by an infestation of head lice? - ANSWER
Pediculosis capitis