CHAPTER m1—THEmCHALLENGEmOFmHUMAN mRESOURCESmMANAGEMENT
TRUE/FALSE
1.
Inmgeneral,mmanymcompaniesmaremrealizingmdiminished mdemand mform"touchmlabor"mand manmi
ncreasingmdemand mform"knowledgemworkers."
ANS: T PTS: 1 REF: p.m13 OBJ: 1-4mTYPE:mK
2. Knowledgemworkersmarememployeesmwhosemresponsibilitiesmfocusmonmproblemmsolving.
ANS: F PTS: 1 REF: p.m13 OBJ: 1-4mTYPE:mU
3.
A mHumanmResourcemInformationmSystemm(HRIS)mprovidesmcurrent mand maccuratemdatamform
controlmand mdecision-makingmbymmanagers.
ANS: T PTS: 1 REF: p.m13 OBJ: 1-4mTYPE:mK
4.
Tomproactivelymmanagemchange,morganizationsmshould mwait mtomseemhow mexternalmforcesmim
pact manmorganization'smperformance,mthenmdevelopmamplanmtomaddressmthosemchanges.
ANS: F PTS: 1 REF: p.m8 OBJ: 1-1mTYPE:mU m
5.
Themstrategiesmcompaniesmarempursuingmtodaymincreasinglym involve monemor mmore melements
of mglobalization.
m
ANS: T PTS: 1 REF: p.m8 OBJ: 1-2mTYPE:mK
6. Amfirm'smabilitymtomcompetemthroughmpeoplemdependsmuponmitsmabilitymtommanagemhumanmcapital.
ANS: T PTS: 1 REF: p.m4 OBJ: 1-1mTYPE:mU
7. Humanmcapitalmismowned mbymthemorganizationmand mismpart mof mthemcompany'smcoremcompetencies.
ANS: F PTS: 1 REF: p.m5 OBJ: 1-3mTYPE:mK m
8. Companiesmaremincreasinglymrotatingmnon-
HRmmanagersmintomHRmpositionsmand mvicemversamtomgivemexposuremtomdifferent mareasmof mthemorgan
ization.
ANS: T PTS: 1 REF: p.m8 OBJ: 1-8mTYPE:mA
, 9.
Proactivemchangemismchangemthat moccursmwhenmexternalmforcesmhavemstarted maffectingmperf
ormance.
ANS: F PTS: 1 REF: p.m8 OBJ: 1-2mTYPE:mU
10.
Humanmcapitalmismintangible,mbut mcanmstillmmbemmanaged mthemwaymorganizationsmmanagemm j
obs,mproducts,mand mtechnologies.
ANS: F PTS: 1 REF: p.m5 OBJ: 1-1mTYPE:mU
11. Development mof mhumanmcapitalmismthemresponsibilitymof mthemHRmgroup.
ANS: F PTS: 1 REF: p.m5 OBJ: 1-1mTYPE:mU
12. Total-
qualitymmanagement mismamset mof mprinciplesmand mpracticesmwhosemcoremideasmincludemdoingmthingsm
right mthemfirst mtimemand mstrivingmformcontinuousmimprovement.
ANS: T PTS: 1 REF: p.m7 OBJ: 1-1mTYPE:mK
13.
Tombemsuccessful,morganizationsmshould mconstantlymseekmtomalignmtheir mprocessesmwithmcus
tomermneeds.
ANS: T PTS: 1 REF: p.m7 OBJ: 1-1mTYPE:mU
14. 'SixmSigma'mrefersmtomthemsixmcriteriamformMalcolm mBaldrigemNationalmQualitymAward.
ANS: F PTS: 1 REF: p.m8 OBJ: 1-1mTYPE:mU
15.
SixmSigmamismamset mof mprinciplesmand mpracticesmwhosemcoremideasmincludemdoingmthingsmrig
ht mthemfirst mtimemand mstrivingmformcontinuousmimprovement.
ANS: F PTS: 1 REF: p.m8 OBJ: 1-1mTYPE:mK m
16.
Inmabsolutemterms,mthemUnited mStatesmremainsmthemworld’smmost mproductivemnation,mevenm
whenmit mcomesmtommanufacturing.
ANS: T PTS: 1 REF: p.m20 OBJ: 1-5mTYPE:mK
,17.
Reengineeringmismamstatisticalmmethod mof mtranslatingmcustomermneedsmintomseparatemtasksma
nd mdefiningmthembest mwaymtomperformmeachmtask.
ANS: F PTS: 1 REF: p.m7 OBJ: 1-1mTYPE:mK m
18. Overmthempast mtwenty-fivemyears,mthememployment mrelationshipmbetweenmcompaniesmand
employeesmhasmshifted mfrommtransactionmbased mtomrelationshipmbased.
ANS: F PTS: 1 REF: p.m18 OBJ: 1-5mTYPE:mU
19. Labormcostsmaremonemof mthemlargest mexpendituresmof manymorganization.
ANS: T PTS: 1 REF: p.m16 OBJ: 1-5mTYPE:mK
20.
Furloughingmismamsituationminmwhichmamfirmmasks manmemployeemtomtakemtimemoff,mbut mtheme
mployeemismstillmprovided mwithmfullmpaymand mbenefits.
ANS: F PTS: 1 REF: p.m18 OBJ: 1-5mTYPE:mK
21. Methodsmof mreducingmlabormcostsmincludemdownsizing,moutsourcing,mand memployeemleasing.
ANS: T PTS: 1 REF: p.m16 OBJ: 1-5mTYPE:mK
22. Downsizingmismoftenmused mbymorganizationsmformthemplanned meliminationmof mjobs.
ANS: T PTS: 1 REF: p.m7 OBJ: 1-1mTYPE:mK
23.
Downsizingmwasmused mextensivelymbymfirmsmduringmthemGreat mRecessionmof m2008,mcausin
gmthemU.S.munemployment mratemtomjumpmupmtomabout m10mpercent.
ANS: T PTS: 1 REF: p.m16 OBJ: 1-5mTYPE:mK
24. Technology,mtransportation,mcommunications,mand mutilitiesmindustriesmtend mtomspend
themleast monmtraining.
ANS: F PTS: 1 REF: p.m13 OBJ: 1-4mTYPE:mK
25.
Somemorganizationsmhaveminstituted m"NomLayoff"mpoliciesmtomhelpmpreserveminstitutionalm
memorymand mworkermproductivity.
ANS: T PTS: 1 REF: p.m17 OBJ: 1-5mTYPE:mK m
, 26.
Outsourcingmrefersmtomemployingmworkersminmtheirmhomesmrathermthanmwithinmthemtradition
almofficemenvironment.
ANS: F PTS: 1 REF: p.m18 OBJ: 1-5mTYPE:mU
27. Offshoringmgreatlymimprovesmkeymcompetenciesmof mamfirm.
ANS: F PTS: 1 REF: p.m19 OBJ: 1-5mTYPE:mK
28.
Corporatemsocialmresponsibilitymrequiresmthemorganizationmtomact minmthembest minterestsmof mth
empeoplemAND mcommunitiesmaffected mbymitsmactivities.
ANS: T PTS: 1 REF: p.m10 OBJ: 1-3mTYPE:mU
29. Oldermworkersmhavemsignificantlymhighermtrainingmcostsmthanmyoungermworkers.
ANS: F PTS: 1 REF: p.m24 OBJ: 1-6mTYPE:mK
30. Educationalmlevelmismpositivelymrelated mtomannualmearnings.
ANS: T PTS: 1 REF: p.m26 OBJ: 1-7mTYPE:mU
31.
Asmmanymasmhalf mof mallmhighmschoolmseniorsmaremunablemtomhandlembasicm mathminvolvingmfr
actions,mdecimals,mand msimplemalgebra.
ANS: T PTS: 1 REF: p.m26 OBJ: 1-7mTYPE:mU
32. Womenmnow maccount mformslightlymmoremthanmhalf mof mthemAmericanmworkforce.
ANS: F PTS: 1 REF: p.m24 OBJ: 1-6mTYPE:mK
33. Bym2050,mthempercentagemof mHispanicsminmthemUnited mStatesmismexpected mtomnearlymtriple,mwhile
thempercentagemof mpeoplemof mAsianmdescent mismexpected mtomsignificantlymdecrease.
ANS: F PTS: 1 REF: p.m22 OBJ: 1-6mTYPE:mU
34. Oldermworkersmaremoftenmwillingmtomworkmflexiblemhours.
ANS: T PTS: 1 REF: p.m24 OBJ: 1-6mTYPE:mU m
35. Employeesmtodaymaremlessmlikelymtomdefinemsuccessminmtermsmof mfinancialmgain.
ANS: T PTS: 1 REF: p.m28 OBJ: 1-7mTYPE:mK
TRUE/FALSE
1.
Inmgeneral,mmanymcompaniesmaremrealizingmdiminished mdemand mform"touchmlabor"mand manmi
ncreasingmdemand mform"knowledgemworkers."
ANS: T PTS: 1 REF: p.m13 OBJ: 1-4mTYPE:mK
2. Knowledgemworkersmarememployeesmwhosemresponsibilitiesmfocusmonmproblemmsolving.
ANS: F PTS: 1 REF: p.m13 OBJ: 1-4mTYPE:mU
3.
A mHumanmResourcemInformationmSystemm(HRIS)mprovidesmcurrent mand maccuratemdatamform
controlmand mdecision-makingmbymmanagers.
ANS: T PTS: 1 REF: p.m13 OBJ: 1-4mTYPE:mK
4.
Tomproactivelymmanagemchange,morganizationsmshould mwait mtomseemhow mexternalmforcesmim
pact manmorganization'smperformance,mthenmdevelopmamplanmtomaddressmthosemchanges.
ANS: F PTS: 1 REF: p.m8 OBJ: 1-1mTYPE:mU m
5.
Themstrategiesmcompaniesmarempursuingmtodaymincreasinglym involve monemor mmore melements
of mglobalization.
m
ANS: T PTS: 1 REF: p.m8 OBJ: 1-2mTYPE:mK
6. Amfirm'smabilitymtomcompetemthroughmpeoplemdependsmuponmitsmabilitymtommanagemhumanmcapital.
ANS: T PTS: 1 REF: p.m4 OBJ: 1-1mTYPE:mU
7. Humanmcapitalmismowned mbymthemorganizationmand mismpart mof mthemcompany'smcoremcompetencies.
ANS: F PTS: 1 REF: p.m5 OBJ: 1-3mTYPE:mK m
8. Companiesmaremincreasinglymrotatingmnon-
HRmmanagersmintomHRmpositionsmand mvicemversamtomgivemexposuremtomdifferent mareasmof mthemorgan
ization.
ANS: T PTS: 1 REF: p.m8 OBJ: 1-8mTYPE:mA
, 9.
Proactivemchangemismchangemthat moccursmwhenmexternalmforcesmhavemstarted maffectingmperf
ormance.
ANS: F PTS: 1 REF: p.m8 OBJ: 1-2mTYPE:mU
10.
Humanmcapitalmismintangible,mbut mcanmstillmmbemmanaged mthemwaymorganizationsmmanagemm j
obs,mproducts,mand mtechnologies.
ANS: F PTS: 1 REF: p.m5 OBJ: 1-1mTYPE:mU
11. Development mof mhumanmcapitalmismthemresponsibilitymof mthemHRmgroup.
ANS: F PTS: 1 REF: p.m5 OBJ: 1-1mTYPE:mU
12. Total-
qualitymmanagement mismamset mof mprinciplesmand mpracticesmwhosemcoremideasmincludemdoingmthingsm
right mthemfirst mtimemand mstrivingmformcontinuousmimprovement.
ANS: T PTS: 1 REF: p.m7 OBJ: 1-1mTYPE:mK
13.
Tombemsuccessful,morganizationsmshould mconstantlymseekmtomalignmtheir mprocessesmwithmcus
tomermneeds.
ANS: T PTS: 1 REF: p.m7 OBJ: 1-1mTYPE:mU
14. 'SixmSigma'mrefersmtomthemsixmcriteriamformMalcolm mBaldrigemNationalmQualitymAward.
ANS: F PTS: 1 REF: p.m8 OBJ: 1-1mTYPE:mU
15.
SixmSigmamismamset mof mprinciplesmand mpracticesmwhosemcoremideasmincludemdoingmthingsmrig
ht mthemfirst mtimemand mstrivingmformcontinuousmimprovement.
ANS: F PTS: 1 REF: p.m8 OBJ: 1-1mTYPE:mK m
16.
Inmabsolutemterms,mthemUnited mStatesmremainsmthemworld’smmost mproductivemnation,mevenm
whenmit mcomesmtommanufacturing.
ANS: T PTS: 1 REF: p.m20 OBJ: 1-5mTYPE:mK
,17.
Reengineeringmismamstatisticalmmethod mof mtranslatingmcustomermneedsmintomseparatemtasksma
nd mdefiningmthembest mwaymtomperformmeachmtask.
ANS: F PTS: 1 REF: p.m7 OBJ: 1-1mTYPE:mK m
18. Overmthempast mtwenty-fivemyears,mthememployment mrelationshipmbetweenmcompaniesmand
employeesmhasmshifted mfrommtransactionmbased mtomrelationshipmbased.
ANS: F PTS: 1 REF: p.m18 OBJ: 1-5mTYPE:mU
19. Labormcostsmaremonemof mthemlargest mexpendituresmof manymorganization.
ANS: T PTS: 1 REF: p.m16 OBJ: 1-5mTYPE:mK
20.
Furloughingmismamsituationminmwhichmamfirmmasks manmemployeemtomtakemtimemoff,mbut mtheme
mployeemismstillmprovided mwithmfullmpaymand mbenefits.
ANS: F PTS: 1 REF: p.m18 OBJ: 1-5mTYPE:mK
21. Methodsmof mreducingmlabormcostsmincludemdownsizing,moutsourcing,mand memployeemleasing.
ANS: T PTS: 1 REF: p.m16 OBJ: 1-5mTYPE:mK
22. Downsizingmismoftenmused mbymorganizationsmformthemplanned meliminationmof mjobs.
ANS: T PTS: 1 REF: p.m7 OBJ: 1-1mTYPE:mK
23.
Downsizingmwasmused mextensivelymbymfirmsmduringmthemGreat mRecessionmof m2008,mcausin
gmthemU.S.munemployment mratemtomjumpmupmtomabout m10mpercent.
ANS: T PTS: 1 REF: p.m16 OBJ: 1-5mTYPE:mK
24. Technology,mtransportation,mcommunications,mand mutilitiesmindustriesmtend mtomspend
themleast monmtraining.
ANS: F PTS: 1 REF: p.m13 OBJ: 1-4mTYPE:mK
25.
Somemorganizationsmhaveminstituted m"NomLayoff"mpoliciesmtomhelpmpreserveminstitutionalm
memorymand mworkermproductivity.
ANS: T PTS: 1 REF: p.m17 OBJ: 1-5mTYPE:mK m
, 26.
Outsourcingmrefersmtomemployingmworkersminmtheirmhomesmrathermthanmwithinmthemtradition
almofficemenvironment.
ANS: F PTS: 1 REF: p.m18 OBJ: 1-5mTYPE:mU
27. Offshoringmgreatlymimprovesmkeymcompetenciesmof mamfirm.
ANS: F PTS: 1 REF: p.m19 OBJ: 1-5mTYPE:mK
28.
Corporatemsocialmresponsibilitymrequiresmthemorganizationmtomact minmthembest minterestsmof mth
empeoplemAND mcommunitiesmaffected mbymitsmactivities.
ANS: T PTS: 1 REF: p.m10 OBJ: 1-3mTYPE:mU
29. Oldermworkersmhavemsignificantlymhighermtrainingmcostsmthanmyoungermworkers.
ANS: F PTS: 1 REF: p.m24 OBJ: 1-6mTYPE:mK
30. Educationalmlevelmismpositivelymrelated mtomannualmearnings.
ANS: T PTS: 1 REF: p.m26 OBJ: 1-7mTYPE:mU
31.
Asmmanymasmhalf mof mallmhighmschoolmseniorsmaremunablemtomhandlembasicm mathminvolvingmfr
actions,mdecimals,mand msimplemalgebra.
ANS: T PTS: 1 REF: p.m26 OBJ: 1-7mTYPE:mU
32. Womenmnow maccount mformslightlymmoremthanmhalf mof mthemAmericanmworkforce.
ANS: F PTS: 1 REF: p.m24 OBJ: 1-6mTYPE:mK
33. Bym2050,mthempercentagemof mHispanicsminmthemUnited mStatesmismexpected mtomnearlymtriple,mwhile
thempercentagemof mpeoplemof mAsianmdescent mismexpected mtomsignificantlymdecrease.
ANS: F PTS: 1 REF: p.m22 OBJ: 1-6mTYPE:mU
34. Oldermworkersmaremoftenmwillingmtomworkmflexiblemhours.
ANS: T PTS: 1 REF: p.m24 OBJ: 1-6mTYPE:mU m
35. Employeesmtodaymaremlessmlikelymtomdefinemsuccessminmtermsmof mfinancialmgain.
ANS: T PTS: 1 REF: p.m28 OBJ: 1-7mTYPE:mK
