COSM 1000 Final Exam Study Guide
Questions With 100% Correct Answers
While working, your clothing should always be stylish, comfortable, and __________. - ANSfunctional
Your __________ involves your posture and the way you walk and move. - ANSphysical presentation
The way to counter the negative impact of repetitive motions or long periods spent in one position is
by ________. - ANSstretching and walking around at intervals
There are consequences to not maintaining a professional image in the salon including loss of clients,
a poor reputation, and ___________. - ANSloss of income
Your shoulders should be relaxed and ________ when you are providing client services. - ANSlevel
One weak moment of ________ right before performing a service because you did not plan ahead
could spell disaster. - ANSdrinking coffee
The science of designing the workplace as well as its equipment and tools to make specific body
movements more comfortable, efficient, and safe is __________. - ANSergonomics
The daily maintenance of cleanliness by practicing good healthful habits is __________. -
ANSpersonal hygiene
The impression you project through both your outward appearance and you conduct in the
workplace is __________. - ANSprofessional image
Which of these items should be kept in your hygiene pack? - ANStoothbrush
As a professional cosmetologist, you should brush and floss your teeth and use _________
throughout the day as needed. - ANSmouthwash
,In addition to being free of dirt, it is important that your clothing is ___________. - ANSstain free
To help protect your clothing from dirt and stains, consider investing in ________ to wear at work. -
ANSan apron or smock
Ensure you are dressed for success by tuning in to ________. - ANSthe salon's culture
Your shoes should have a low heel and ___________. - ANSoffer good arch support
As you work, your neck should be _______. - ANSelongated and balanced above the shoulder
One goal of ergonomics is to make workplace tools safer and more ____________. - ANSefficient
Negative gossip and _________ can bring an ideal atmosphere to a halt. - ANSimpolite demeanor
An awareness of your posture and ________, coupled with good work habits, proper tools, and
equipment, will enhance your health and comfort. - ANSmovements
As you work, you should hold your elbows at no more than a _________-degree angle away from
your body for extended periods of time. - ANS60
As you work, your wrists should be kept in a ________ as much as possible. - ANSstraight or neutral
position
As you work, a good guideline to follow is to _________. - ANSuse ergonomically designed
implements
Repetitive motions have a cumulative effect on the muscles and _____________. - ANSjoints
To avoid ergonomics-related injuries, consider using _________. - ANSan anti-fatigue mat
Establishing a professional online image is an essential __________ attribute. - ANSimage-building
,Good communication skills reduce potential workplace ________. - ANSconflict
In handling a client who is dissatisfied with a service, the ultimate goal is to __________. - ANSmake
the client happy and willing to return for future services
Effective human relations and communication skills build _________, accelerate professional growth,
and promote a positive work environment. - ANSlasting client relationships
The sixth step of the 10-Step Consultation Method is ______________. - ANSshow and tell
A practical step for effectively communicating in the workplace is to ____________. - ANSbelieve in
yourself
The ability to understand people is _________ to operating effectively in many industries. - ANSthe
key
To ear a client's ___________ and loyalty, be consistent by always having a positive attitude. -
ANStrust
If a client requests a specific cut or color that she has seen on a celebrity that cannot be achieved,
you should ___________. - ANScreate a plan, offer alternative looks, and set future goals
You may want to schedule clients who are _________ late for the last appointment of the day or ask
them to arrive earlier than their actual appointment time. - ANShabitually
When you meet an older client for the first time, you should __________. - ANSask how the client
wishes to be addressed
When interacting and communicating with coworkers, make every effort to remain _________ and
resist being pulled into spats and cliques. - ANSobjective
As a cosmetologist, do not attempt to fulfill the role of __________, career guide, parental sounding
board, or motivational coach for any of your clients. - ANScounselor
, If a client is revealing increasingly personal details, one recommended strategy is that you
_____________ or find a reason to excuse yourself, and when you return, change the subject or
suggest a mini relaxation service. - ANSchange the subject
As you interact and communicate with coworkers, you should be honest and ___________. -
ANSsensitive
When communicating with your salon manager about an issue or problem, it is recommended that
you ________ beforehand. - ANSthink of possible solutions
The act of successfully sharing information between two people (or groups of people) so that the
information is understood is called ____________. - ANSeffective communication
The document also known as a client questionnaire, consultation card, or health history form is the
client _________. - ANSintake form
The _________ is the communication with a client that determines the client's needs and how to
achieve the desired results. - ANSclient consultation
When should the client consultation be performed? - ANSbefore starting the actual service
It is recommended that you allow how much time in your schedule to do the client consultation? -
ANS5-15 minutes
The third step of the 10-Step Consultation Method is to _________. - ANSdetermine and rate the
client's preferences
Your reactions to situations beyond your control and your ability to __________ in the face of
challenges are critical to being successful in a people profession. - ANScommunicate effectively
If you are involved with a scheduling mix-up, always remember to ___________. - ANSbe polite and
never argue about who is correct
One important golden rule of communication for building a successful beauty industry career is to
____________. - ANSbe aware of your body language
Questions With 100% Correct Answers
While working, your clothing should always be stylish, comfortable, and __________. - ANSfunctional
Your __________ involves your posture and the way you walk and move. - ANSphysical presentation
The way to counter the negative impact of repetitive motions or long periods spent in one position is
by ________. - ANSstretching and walking around at intervals
There are consequences to not maintaining a professional image in the salon including loss of clients,
a poor reputation, and ___________. - ANSloss of income
Your shoulders should be relaxed and ________ when you are providing client services. - ANSlevel
One weak moment of ________ right before performing a service because you did not plan ahead
could spell disaster. - ANSdrinking coffee
The science of designing the workplace as well as its equipment and tools to make specific body
movements more comfortable, efficient, and safe is __________. - ANSergonomics
The daily maintenance of cleanliness by practicing good healthful habits is __________. -
ANSpersonal hygiene
The impression you project through both your outward appearance and you conduct in the
workplace is __________. - ANSprofessional image
Which of these items should be kept in your hygiene pack? - ANStoothbrush
As a professional cosmetologist, you should brush and floss your teeth and use _________
throughout the day as needed. - ANSmouthwash
,In addition to being free of dirt, it is important that your clothing is ___________. - ANSstain free
To help protect your clothing from dirt and stains, consider investing in ________ to wear at work. -
ANSan apron or smock
Ensure you are dressed for success by tuning in to ________. - ANSthe salon's culture
Your shoes should have a low heel and ___________. - ANSoffer good arch support
As you work, your neck should be _______. - ANSelongated and balanced above the shoulder
One goal of ergonomics is to make workplace tools safer and more ____________. - ANSefficient
Negative gossip and _________ can bring an ideal atmosphere to a halt. - ANSimpolite demeanor
An awareness of your posture and ________, coupled with good work habits, proper tools, and
equipment, will enhance your health and comfort. - ANSmovements
As you work, you should hold your elbows at no more than a _________-degree angle away from
your body for extended periods of time. - ANS60
As you work, your wrists should be kept in a ________ as much as possible. - ANSstraight or neutral
position
As you work, a good guideline to follow is to _________. - ANSuse ergonomically designed
implements
Repetitive motions have a cumulative effect on the muscles and _____________. - ANSjoints
To avoid ergonomics-related injuries, consider using _________. - ANSan anti-fatigue mat
Establishing a professional online image is an essential __________ attribute. - ANSimage-building
,Good communication skills reduce potential workplace ________. - ANSconflict
In handling a client who is dissatisfied with a service, the ultimate goal is to __________. - ANSmake
the client happy and willing to return for future services
Effective human relations and communication skills build _________, accelerate professional growth,
and promote a positive work environment. - ANSlasting client relationships
The sixth step of the 10-Step Consultation Method is ______________. - ANSshow and tell
A practical step for effectively communicating in the workplace is to ____________. - ANSbelieve in
yourself
The ability to understand people is _________ to operating effectively in many industries. - ANSthe
key
To ear a client's ___________ and loyalty, be consistent by always having a positive attitude. -
ANStrust
If a client requests a specific cut or color that she has seen on a celebrity that cannot be achieved,
you should ___________. - ANScreate a plan, offer alternative looks, and set future goals
You may want to schedule clients who are _________ late for the last appointment of the day or ask
them to arrive earlier than their actual appointment time. - ANShabitually
When you meet an older client for the first time, you should __________. - ANSask how the client
wishes to be addressed
When interacting and communicating with coworkers, make every effort to remain _________ and
resist being pulled into spats and cliques. - ANSobjective
As a cosmetologist, do not attempt to fulfill the role of __________, career guide, parental sounding
board, or motivational coach for any of your clients. - ANScounselor
, If a client is revealing increasingly personal details, one recommended strategy is that you
_____________ or find a reason to excuse yourself, and when you return, change the subject or
suggest a mini relaxation service. - ANSchange the subject
As you interact and communicate with coworkers, you should be honest and ___________. -
ANSsensitive
When communicating with your salon manager about an issue or problem, it is recommended that
you ________ beforehand. - ANSthink of possible solutions
The act of successfully sharing information between two people (or groups of people) so that the
information is understood is called ____________. - ANSeffective communication
The document also known as a client questionnaire, consultation card, or health history form is the
client _________. - ANSintake form
The _________ is the communication with a client that determines the client's needs and how to
achieve the desired results. - ANSclient consultation
When should the client consultation be performed? - ANSbefore starting the actual service
It is recommended that you allow how much time in your schedule to do the client consultation? -
ANS5-15 minutes
The third step of the 10-Step Consultation Method is to _________. - ANSdetermine and rate the
client's preferences
Your reactions to situations beyond your control and your ability to __________ in the face of
challenges are critical to being successful in a people profession. - ANScommunicate effectively
If you are involved with a scheduling mix-up, always remember to ___________. - ANSbe polite and
never argue about who is correct
One important golden rule of communication for building a successful beauty industry career is to
____________. - ANSbe aware of your body language
