CALMHSA Peer Support Certification Questions
with Answers-Latest 2024/2025
What is the endogenous analgesic released during uncomfortable situations? - ANSWER
Endogenous analgesic released by amygdala complex.
What does the Locus coeruleus release to activate arousal and alertness? - ANSWER
Adrenaline, epinephrine, and norepinephrine.
What can activate the amygdaloid complex? - ANSWER Memory of something fearful,
sensory experience of something frightening, or threat reflex.
What happens when the threat reflex is activated? - ANSWER Freezing, adrenals
activation, locus coeruleus activation, activation of endogenous pain system or anti-pain
system in PAG.
What does the amygdala complex communicate with and activate? - ANSWER
Dopamine system and mesolimbic reward pathway.
What is dopamine responsible for? - ANSWER Craving, pursuit, and reward feeling.
How can dopamine be leveraged? - ANSWER To wire new memories to replace fearful
ones.
What is the significance of talking about trauma in a broad sense? - ANSWER Gives peer
room to continue talking about their experience.
What exercise helps in developing active listening skills? - ANSWER Listening to family,
friend, or other about their day.
,What is cultural competence? - ANSWER Incorporating skills, attitudes, and policies to
meet diverse needs.
What is cultural humility? - ANSWER Understanding and respecting diverse cultural
beliefs and practices.
Why is cultural competence important in mental health? - ANSWER To meet the needs
of clients and families with diverse backgrounds.
What are some examples of diverse backgrounds? - ANSWER Race, ethnicity, religion,
language, sexual orientation.
What is the role of mental health organizations? - ANSWER To maintain cultural and
language competence.
Can mental health providers always get it right? - ANSWER No, but striving for cultural
competence is important.
What are some ways to be culturally competent? - ANSWER Incorporating skills,
attitudes, and policies.
What is cultural competency? - ANSWER Learning about other cultures and adapting
behaviors and communication style.
What is cultural humility? - ANSWER Being aware of social power imbalances and
reflecting on biases.
,What is the difference between cultural competency and cultural humility? - ANSWER
Competency is a goal, humility is a mindset.
What are some tips for practicing cultural humility? - ANSWER Be honest, learn with
awareness, reflect on mistakes.
What does active listening require? - ANSWER Listening attentively, understanding,
responding, retaining.
Why is active listening important? - ANSWER It keeps both listener and speaker
engaged.
What are some active listening techniques? - ANSWER Paying attention, using visual
cues, avoiding interruptions.
What is active listening? - ANSWER Making the speaker feel heard and validated.
What is the difference between active listening and critical listening? - ANSWER Active
listening is not evaluating the message, but making the speaker feel heard.
What is the goal of active listening? - ANSWER To truly understand others, including
their facts, feelings, and values.
What is the benefit of active listening at the organizational level? - ANSWER Building a
workplace culture of truth and courage.
What is the active listening challenge? - ANSWER Growing your active listening skillset.
, What is the book recommended to improve communication? - ANSWER Better
Conversations Every Day.
What are coaching moments? - ANSWER Opportunities for coaching conversations.
What is the importance of having active listening techniques? - ANSWER To be an
attentive listener.
What is the role of active listening in building trust? - ANSWER To connect more deeply
with others.
What is the goal of coaching conversations? - ANSWER To help direct reports.
What is the focus of active listening? - ANSWER Understanding the speaker's facts,
feelings, and values.
What is the benefit of active listening? - ANSWER Improved communication.
What is the goal of the book Better Conversations Every Day? - ANSWER To help readers
communicate better and be more satisfied.
What are the benefits of active listening? - ANSWER Establish trust, foster psychological
safety, build relationships, and improve coaching skills.
What are the 6 techniques of active listening? - ANSWER Pay attention, withhold
judgment, reflect, clarify, summarize, and share.
with Answers-Latest 2024/2025
What is the endogenous analgesic released during uncomfortable situations? - ANSWER
Endogenous analgesic released by amygdala complex.
What does the Locus coeruleus release to activate arousal and alertness? - ANSWER
Adrenaline, epinephrine, and norepinephrine.
What can activate the amygdaloid complex? - ANSWER Memory of something fearful,
sensory experience of something frightening, or threat reflex.
What happens when the threat reflex is activated? - ANSWER Freezing, adrenals
activation, locus coeruleus activation, activation of endogenous pain system or anti-pain
system in PAG.
What does the amygdala complex communicate with and activate? - ANSWER
Dopamine system and mesolimbic reward pathway.
What is dopamine responsible for? - ANSWER Craving, pursuit, and reward feeling.
How can dopamine be leveraged? - ANSWER To wire new memories to replace fearful
ones.
What is the significance of talking about trauma in a broad sense? - ANSWER Gives peer
room to continue talking about their experience.
What exercise helps in developing active listening skills? - ANSWER Listening to family,
friend, or other about their day.
,What is cultural competence? - ANSWER Incorporating skills, attitudes, and policies to
meet diverse needs.
What is cultural humility? - ANSWER Understanding and respecting diverse cultural
beliefs and practices.
Why is cultural competence important in mental health? - ANSWER To meet the needs
of clients and families with diverse backgrounds.
What are some examples of diverse backgrounds? - ANSWER Race, ethnicity, religion,
language, sexual orientation.
What is the role of mental health organizations? - ANSWER To maintain cultural and
language competence.
Can mental health providers always get it right? - ANSWER No, but striving for cultural
competence is important.
What are some ways to be culturally competent? - ANSWER Incorporating skills,
attitudes, and policies.
What is cultural competency? - ANSWER Learning about other cultures and adapting
behaviors and communication style.
What is cultural humility? - ANSWER Being aware of social power imbalances and
reflecting on biases.
,What is the difference between cultural competency and cultural humility? - ANSWER
Competency is a goal, humility is a mindset.
What are some tips for practicing cultural humility? - ANSWER Be honest, learn with
awareness, reflect on mistakes.
What does active listening require? - ANSWER Listening attentively, understanding,
responding, retaining.
Why is active listening important? - ANSWER It keeps both listener and speaker
engaged.
What are some active listening techniques? - ANSWER Paying attention, using visual
cues, avoiding interruptions.
What is active listening? - ANSWER Making the speaker feel heard and validated.
What is the difference between active listening and critical listening? - ANSWER Active
listening is not evaluating the message, but making the speaker feel heard.
What is the goal of active listening? - ANSWER To truly understand others, including
their facts, feelings, and values.
What is the benefit of active listening at the organizational level? - ANSWER Building a
workplace culture of truth and courage.
What is the active listening challenge? - ANSWER Growing your active listening skillset.
, What is the book recommended to improve communication? - ANSWER Better
Conversations Every Day.
What are coaching moments? - ANSWER Opportunities for coaching conversations.
What is the importance of having active listening techniques? - ANSWER To be an
attentive listener.
What is the role of active listening in building trust? - ANSWER To connect more deeply
with others.
What is the goal of coaching conversations? - ANSWER To help direct reports.
What is the focus of active listening? - ANSWER Understanding the speaker's facts,
feelings, and values.
What is the benefit of active listening? - ANSWER Improved communication.
What is the goal of the book Better Conversations Every Day? - ANSWER To help readers
communicate better and be more satisfied.
What are the benefits of active listening? - ANSWER Establish trust, foster psychological
safety, build relationships, and improve coaching skills.
What are the 6 techniques of active listening? - ANSWER Pay attention, withhold
judgment, reflect, clarify, summarize, and share.
